Avaya 5420 + EU24 manual Call Waiting, Call Forwarding, Diverting Calls, Do Not Disturb

Page 54

Page 54 - Call Waiting

System Features

Call Waiting

Call Waiting tells you if another call arrives while you are already making a call by providing call waiting tone. If you hear the call waiting tone, either end your current call or put the caller on hold. The waiting call should then ring.

To turn call waiting on use the code *15; to turn it off use *16.

Call Forwarding

Your calls can be forwarded to another extension or an external number either when you are away from your desk (on no answer), when your extension is busy, and all calls (for example when you go on holiday).

•To switch forward direct station (i.e. not Hunt Group*) calls on dial *01, to switch it off dial *02.

•To switch forward on busy on dial *03, to switch it off dial *04.

•To switch forward on no answer on dial *05, to switch it off dial *06.

•To set the number to which your calls are forwarded dial *07*201#, forwarding to 201 in this example.

* To forward Hunt Group Calls On/Off, use *50 and *51 respectively.

Diverting Calls

You can divert your calls to another extension.

Note: If you do not answer calls at the temporary extension, they are forwarded to your own voicemail or call forwarding number.

At another extension:

•*12*N# from the extension you are temporarily using (where N is your extension number). Hence, calls to your extension will be diverted to the extension you are temporarily using.

•*13*N# to re-direct the calls back to your own extension, before you return to it.

At your own extension:

•*14*N# from your own extension (where N is the extension to which you want your calls diverted..

•*14*# to cancel either feature from your own extension.

Do Not Disturb

You may choose to receive no calls at all or only those from particular callers on your exceptions list:

•To switch Do Not Disturb on (with or without exceptions) dial *08, to switch it off dial *09.

•*10*N# to add a number to the exception list.

•*11*N# to delete a number from the exception list.

Note: Your callers, other than your exceptions, either hear busy tone or are re- directed to your voicemail.

Page 54 - System Features

IP Office 5420 + EU24 User’s Guide

Call Waiting

40DHB0002UKEG – Issue 4 (9th February 2004)

Page 53 Page 55
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Page 53 Page 55
Contents IP Office Contents Contents Iv Contents Index 5420 Telephone OverviewLine Appearance Call Appearance KeysBridged Appearance Call Coverage AppearanceSystem Features Call Appearance/Function Key IconsMaking a Call Basic Call Handling FeaturesAnswer a Call Clearing a CallTo clear a headset call Headset WorkingSpeakerphone To end a speakerphone callMute Speed DialRedial HoldTransfer ConferenceMessage Speed Dials Overview of Speed DialsDeleting a Speed Dial Using Speed DialsDialing a Speed Dial Number Editing a Speed DialAdding a New Speed Dial Using the Call Log Overview of the Call LogMaking Calls from the Call Log Using the Call LogViewing the Call Log Saving a Call Log Entry to Your Speed Dial ListSetting Which Calls are Logged Deleting a Call Log EntryErasing All Logged Calls Changing the 5420 Options Overview of 5420 OptionsRing Options Adjusting the Display ContrastSelecting Personalized Options To change the ring patternSelecting the Display Mode Call Log SetupUsing Self Test Default Phone/Erase All SettingsLanguage Changing Function Key LabelsAutomatic Gain Control AGC Overview of the Function Keys Programming Your Own FeaturesFunction Keys Changing the labels of the Function KeysCall Center Mode Display ModeNormal Mode To change the Display ModeFunction Key Programming Name Description Toggles DataShorthand Programming Mode Admin PagesAdmin1 Feature on Button Longhand ProgrammingGroup # Display Key FeaturesDial # User #Acct Account Code Entry Admin Self-AdministerAbsnt Set Absent Text AD Abbreviated DialBusy Busy Apear AppearanceAutCB Automatic Callback BusyH Busy On HeldCnfRV Conference Meet Me CFrwd Call Forwarding AllClrCW Clear CW Conf+ Conference AddCPkUp Call Pickup CWOff Call Waiting OffDCW Dial CW CWOn Call Waiting OnCWSus Call Waiting Suspend Dir DirectoryDNDOf Do Not Disturb Off Dirct Dial DirectDNDOn Do Not Disturb On DNDX+ Do Not Disturb Exception AddDTone Secondary Dial Tone DPkUp Directed Call PickupDrop Drop Emrgy Dial EmergencyFwBOn Forward On Busy On FolTo Follow Me ToFwBNo Forward On Busy Number FwBOf Forward On Busy OffFwdH- Forward Hunt Group Calls Off FwdOf Cancel All ForwardingFwdH+ Forward Hunt Group Calls On FwdNo Forward NumberFwUOf Forward Unconditional Off FwNOf Forward On No Answer OffFwUOn Forward Unconditional On GrpPg Group PagingHere+ Follow Me Here Here- Follow Me Here CancelHdSet Headset Toggle HfAns Internal Auto-AnswerHGNS+ Set Hunt Group Night Service HGEna Hunt Group EnableHGDis Hunt Group Disable HGNS- Clear Hunt Group Night ServiceHoldCW Hold Call Waiting HGOS- Clear Hunt Group Out of ServiceHold Hold Call IAuto Automatic IntercomIDial Dial Intercom Login Extn LoginICSeq Set Inside Call Sequence Inclu Dial InclusionNATim Set No Answer Time Logof Extn LogoutMusic Hold Music OCSeq Set Outside Call SequencePCall Priority Call Park Park #Park Call Park to Other Extension PhyEx Dial Physical Extension by NumberPickG Call Pickup Group PickM Call Pickup MembersQuota Clear Quota RBak+ Ringback When FreeProg Abbreviated Dial Program Queue Call QueueRecor Call Record RBak Cancel Ringback When FreeRBSeq Set Ringback Sequence Relay Relay PulseRtriv Retrieve Call Rely- Relay OffResum Resume Call Ride Ride CallRngOf Ringer Off SAC Send All CallsSpres AD Suppress Steal Call Steal SusCW Suspend CWSuspe Suspend Call Toggl Toggle Calls Timer TimerTmDay Time of Day VMRB- Voicemail Ringback OffVMOn Voicemail On VMCol Voicemail CollectVMOff Voicemail Off WUTim Set Wrap Up TimeMaking Calls System FeaturesIntroduction Answering CallsDiverting Calls Call WaitingCall Forwarding Do Not DisturbDefault Feature Codes VoicemailEU24 Overview ConnectionKey Understanding Call Appearance/Feature Button Status Icons Using the EU24 Expansion ModuleSelecting a Call Appearance/Feature Button Viewing the Alternate DisplayIndex ConferenceIndex

5420 + EU24 specifications

The Avaya 5420 is a versatile and robust desktop phone designed for business users seeking reliability and advanced functionalities. It is complemented by the EU24 feature module, which enhances its capabilities, making it a valuable communication tool in various professional environments.

The Avaya 5420 features a stylish design with a large graphical display that provides easy access to numerous features and functions. The high-resolution screen allows for clear visibility of call information, including caller ID, presence status, and menu options. The phone supports multiple lines and extension management, making it ideal for busy office settings where managing multiple calls is crucial.

One of the standout characteristics of the Avaya 5420 is its integration of advanced telephony technologies. It supports Voice over IP (VoIP), enabling seamless communication over internet connections. This helps to reduce call costs while improving flexibility and scalability for organizations. The phone integrates well with Avaya's Aura and IP Office platforms, ensuring compatibility and allowing for advanced call handling capabilities.

The device is equipped with a variety of programmable buttons that users can customize for quick access to essential features such as speed dials, voicemail, and presence management. Additionally, the Avaya 5420 supports HD voice technology, ensuring crystal-clear audio quality during calls, contributing to a better user experience.

When paired with the EU24 feature module, the capabilities of the Avaya 5420 are significantly expanded. The EU24 offers 24 additional programmable buttons, each of which can be configured for specific functions, such as line appearances or feature access. This makes it particularly suitable for receptionists or personnel handling a high volume of calls. The EU24 also includes dual-color LED status indicators, providing at-a-glance information about call status and availability.

In summary, the Avaya 5420 with EU24 is designed to meet the needs of modern businesses by providing a powerful and user-friendly communication solution. Its combination of advanced functionality, customizable features, and integration with modern telephony technologies positions it as an essential tool for enhancing workplace communication and collaboration. Whether in a corporate office, a call center, or any enterprise setting, this phone delivers the reliability and performance that organizations need to thrive in today's fast-paced business landscape.
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