AT&T 974 user manual Case of difficulty

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974CIB_06 4/7/06 3:33 PM Page 88

In case of difficulty

In case of difficulty

If you have difficulty operating this phone, try the suggestions below.

For customer service, visit our website at www.telephones.att.com or call 1 (800) 222–3111. Have the serial number, found on the underside of your phone, available when contacting customer service. Please retain your receipt as your proof of purchase.

To purchase accessories or replacement parts, please contact customer service by visiting our website at www.telephones.att.com or calling 1 (800) 222–3111.

Telephone operation

Problem	Solution
Telephone does not	• This 974 telephone is not compatible with
work properly.	any 843, 853, 854, 874, or 954 telephones
	you may have previously installed.

Problem	Solution
No dial tone.	•	Make sure all plugs are connected properly.
		Inspect the line cord connections at the
		modular jack(s) and at the telephone.
		Also inspect the coiled handset cord
		connection at both ends.
	•	Make sure a line is selected.
	•	Make sure HOLD is not activated.
	•	If you do not hear a dial tone when you
		press h, make sure the headset is
		firmly connected at the jack.

Problem	Solution
Telephone does	•	Make sure the Do not disturb (DND)
not ring.		feature is not activated.
	•	Make sure the ringers are turned on.
	•	If there are several non-system phones
		on the line that don’t ring, disconnect some
		of them. Having too many phones
		connected can also result in low ringer
		volume for non-system telephones.
	•	If the INTERCOM light flashes but you
		don’t hear a paging signal, make sure the
		Do not disturb feature is not activated.

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Contents Part 1 Important product information Please also readContents ContentsDirectory operation Product overview Product overviewYour box should include Parts listBefore you begin Tools neededBefore you begin DSL users Glossary From GlossaryProgrammable features list Automatic Programmable Features ListCovm reset Prime lineConsole Reset allReturn all features To default settings CSL delay ringExtension Audible signalsTone, repeating DND mode Choose another number for thisInstallation InstallationBattery installation Replace the battery compartment cover and the screw Battery installationRecommended wiring configuration for phone system Table/desk installationTwo two-line jacks Table/desk installationConnect the handset cord Check for dial tone Wall installationConnect the power adapter to the telephone InitializationReverse the handset tab Wall installationConnect the telephone line cords to the telephone as shown Lines 3 Two-line Initialization Four one-line jacks Convenience portsMenu operation Menu operationMenu structure Shortcut to language menu OperationMenuRapid scroll Feature setup Feature setupSet one touch preference Assign an extension number to your phone Extension no and the current settingTurn the ringer on or off for each line Select the ringer type Set delay ring Turn auto-mute on or off Turn hold reminder on or off Set dial modeSet the time and date Hour and the current hour settingFor lines 2 Turn line usage on or off for each lineMake outgoing or transfer calls Press or to scroll through the line choices Line 1 … Line Assign the prime line line preferencePress or to toggle between Set automatic modeSee Rapid scroll on page 22 for details Set the scroll rateTurn screen backlight on or off COVMHON/OFF Turn Covm indicators on or off for each lineL1HCOVMHRESET Reset Covm indicatorProgram home and local area codes Assign the line group for this phone ENTERResethall? Erase all settings and return the phone to default settingsSet this phone to be the Centrex console phone Press or to scroll through the language Set the Centrex console delayed ring timeLanguage and the current setting Set the display languageHandset Telephone operationTelephone operation Make or answer a callHeadset OperationMake or answer a call Timer Switch between handset, headsetSpeakerphone Do not disturb Cancel call privacyRestore call privacy Call privacyRedial VolumeAuto redial Redial stackOR- Press K Hold Switch between linesTurn hold reminder on or off on page 29. If you Flash MuteTemporary tone dialing To talk privately with one party Conference callsTo drop one line Blind transfer Transfer a callTransfer a call and speak to the receiving party Low battery indicatorAnswer a transferred call Lights and what they mean One touch operation Store a number in a one touch location One touch operationStore a pause in a one touch entry Store temporary touch tone signals in a one touch entryStore a flash in a one touch entry Review a one touch entry If One touch preference is set to Intercom Dial a one touch numberIf One touch preference is set to Telephone Directory operation To enter directory modeDirectory operation Press 2once for A, twice for B, three times for Use the dial pad keys and the chart below toStore a name and number in the directory Press Dto begin working with the directoryStore a name and number in the directory Store a pause in a directory numberStore a flash in a directory number Store a temporary tone signal in a directory numberReview directory entries Edit a directory entry Remove a name and number from the directory Dial a number from the directoryRemove all entries from the directory Intercom operation Intercom operationBasic intercom operations Handset Make an intercom call withTo step Speakerphone or headset End an intercom or page call Answer an intercom callAuto-mute off Answer a single-phoneAuto-mute on Answer a system-wide All system phonesRoom monitor Make an intercom conference callCaller ID operation Caller ID operationCall waiting Caller ID displaySimultaneously Display screen messages Call history Message waiting and NEW Call lightView call history summary Call history Review records in call historyRemove all calls from call history Remove calls from call historyRemove a specific call record from call HistorySee Review records in call history on Automatic mode onDial a number from call history Dial optionsSave a name and number from call history to the directory To a one touch location Save a number from call history Adding a fax machine Using a fax switch Adding a fax machine General product care General product careBattery Technical specificationsTechnical specifications Power adapterCase of difficulty Case of difficultyIntercom extension number correctly Signal not receivedIntercom paging Make sure you have programmed yourLine group for this phone on On when no line isLine lights remain Connected Line usage on or off for each lineScreen displays Power failureAdvanced features do Operation duringSee Turn Covm indicator on or off for Central office. To clear, see ResetCovm indicator on page 37 in Feature SetupExpanding the phone system Expanding the phone systemLine groups Telephone Lines in System Telephone Lines TLs in System Private linesCentrex operation Setup checklistEnable the console phone Centrex operationAnswer a delayed ring Set ring delay durationPick up another station’s line Index IndexDial mode Dial options Dial pad key Covm 5 Covm indicator 8, 36-37CSL delay ring Date Default settings Delay ring Delayed ring100 101 102 Advanced American Telephones. All Rights reserved Case of difficulty, visit our service center at