AT&T System 25 manual Answering Calls, Answering a Call, Display

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Attendant Features

Answering Calls	❑
	✓

You can receive only one call at a time on your console; calls are held in a queue at the System 25 until you (or the other attendant) can handle them. Your console receives incoming calls only when you have no active calls, and at least one loop is idle.

You answer all incoming calls at one of the LOOP buttons on the upper left of the console. (The system automatically selects LOOP buttons in a rotating sequence for receiving calls.)

When an incoming call rings, the green light next to the appropriate LOOP blinks.

Answering a Call

1Lift the handset.

2Speak with the caller.

Display

The display shows different information, depending on the type of incoming calls received.

If an outside call has arrived at your console, and three calls are waiting in the attendant queue, your display shows:

OUTSIDE 3

9

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Contents AT&T To Order Copies of this Document Refer to Document Number Contents Glossary Introduction FeaturesConsole Buttons Attendant ConsolesAutomatic Loop Selection Loop ButtonsSelector Console Handset Tones Using the Selector ConsoleLights Ringing TonesPersonal Dial Code PDC Data Dial Code DDCDisplay Unit Queue StatusAdditional Information This GuidePage Answering a Call Answering CallsDisplay Tango,S Turning on Message Waiting Lights Attendant Message WaitingTurning Off Message Waiting Lights Attendant Message Waiting Conference Calls Setting Up a ConferenceDunn,B Directory Using the DirectoryExample of a Directory Search Exiting from the Directory Placing Directory CallsViewing Display Screens DisplayDisplay symbol Meaning of the symbol Symbols Used in DisplaysThis is a Third-Party Data feature Using the Timer Setting the Clock, Date, or AlarmDisplay Functions Automatic Hold and Automatic Release HoldPlacing Calls on HoId Using Hold to Answer Another Call Using Hold to Place Another CallReturning to the Held Call Branch Answering Calls Incoming CallsExtending Calls Switching Between Parties Conference Inspect Using InspectDeactivating Inspect Acct Entry Activating Night Service Night ServicePaging Using the Paging SystemParking a Call on the Slac ParkParking Calls on the Selector Console Picking Up Parked Calls Placing Inside Calls Placing CallsPlacing Outside Calls For Someone Else 912125551212 Position Busy Using the Position Busy FeatureSystem Alarm Testing the Slac Testing Your ConsoleTesting the Selector Console Page Account Code Entry Outgoing Calls Account Code EntryAccount Code Entry Incoming Calls ACCT? Automatic Intercom Using Auto IcomBilling Calls to Your Extension Call AccountabilityCall Waiting Callback Canceling CallbackRequesting Callback Completing CallbackQueue Denied Blake,G s CoveragePlacing a Data Call Data Calls Placed from Your TelephoneLeaving the Group Direct Group Calling DGCReturning to the Group Placing Calls Direct Station Selection DSSActivating Exclusion ExclusionSigning FollowingSigning Out Signing Out All Extensions Forwarding Canceling ForwardingForwarding Calls Ending Calls Hands-Free AnsweringLast Number Dialed Using Last Number DialedLeave Word Calling Leaving Messages When Not on a CallLeaving Messages While on a Call Turning On Message Lights Message WaitingTurning Off Message Lights Canceling a Personal Signal Sending a Personal SignalPersonaI Message Waiting Picking Up Calls PickupPicking Up Calls in Your Pickup Group Special Characters Programming NumbersProgramming Buttons Personal Speed Dialing Codes Using # as a CharacterProgramming or Removing Numbers Recall Repertory Dialing REP Dial Signaling Another Telephone SignalingPress the Speakerphone button and listen for dial tone SpeakerphoneWait until you have completed your conversation Speed Dialing Transferring Calls TransferPage Glossary DDC Fpdc PDC Slac Switchhook AT&T System Switched Loop Attendant ConsoleSee Features list on other side Graphics AT&T

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