AT&T System 25 manual Requesting Callback, Completing Callback, Canceling Callback

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Callback

If a System 25 extension or outside line is busy when you place a call, you can request a callback. Your call will wait in a line (called a queue) for the extension or line to become available. The system will then alert you with a priority ring and complete the call.

For inside calls, use Callback when you hear a busy tone or a special ringback tone. For outside calls, use Callback only when you hear fast busy tone.

NOTE: You may hear the callback request queueing tone automatically when you place certain calls.

Requesting Callback

1 Before you hang up, press RECALL .

2 Listen for queueing tone, then hang up.

NOTE: If you do not hear queueing tone, your request has not been accepted for this call.

Completing Callback

1 When you hear priority ring, lift the handset.

NOTE: If you remained off-hook after requesting Callback, you will not receive priority ring.

2 Listen for dequeueing tone.

Your call will be completed as dialed.

Canceling Callback

1 Press DROP .

2 Press the button associated with the call.

3 Hang up.

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Contents AT&T To Order Copies of this Document Refer to Document Number Contents Glossary Features IntroductionAttendant Consoles Console ButtonsSelector Console Loop ButtonsAutomatic Loop Selection Using the Selector Console Handset TonesRinging Tones LightsDisplay Unit Data Dial Code DDCPersonal Dial Code PDC Queue StatusThis Guide Additional InformationPage Display Answering CallsAnswering a Call Tango,S Turning Off Message Waiting Lights Attendant Message WaitingTurning on Message Waiting Lights Attendant Message Waiting Setting Up a Conference Conference CallsDunn,B Using the Directory DirectoryExample of a Directory Search Placing Directory Calls Exiting from the DirectoryDisplay Viewing Display ScreensSymbols Used in Displays Display symbol Meaning of the symbolThis is a Third-Party Data feature Display Functions Setting the Clock, Date, or AlarmUsing the Timer Placing Calls on HoId HoldAutomatic Hold and Automatic Release Returning to the Held Call Using Hold to Place Another CallUsing Hold to Answer Another Call Branch Extending Calls Incoming CallsAnswering Calls Switching Between Parties Conference Deactivating Inspect Using InspectInspect Acct Entry Night Service Activating Night ServiceUsing the Paging System PagingParking Calls on the Selector Console ParkParking a Call on the Slac Picking Up Parked Calls Placing Outside Calls Placing CallsPlacing Inside Calls For Someone Else 912125551212 Using the Position Busy Feature Position BusySystem Alarm Testing the Selector Console Testing Your ConsoleTesting the Slac Page Account Code Entry Incoming Calls Account Code EntryAccount Code Entry Outgoing Calls ACCT? Using Auto Icom Automatic IntercomCall Accountability Billing Calls to Your ExtensionCall Waiting Requesting Callback Canceling CallbackCallback Completing CallbackQueue Denied Coverage Blake,G sData Calls Placed from Your Telephone Placing a Data CallReturning to the Group Direct Group Calling DGCLeaving the Group Direct Station Selection DSS Placing CallsExclusion Activating ExclusionSigning Out FollowingSigning Signing Out All Extensions Forwarding Calls Canceling ForwardingForwarding Hands-Free Answering Ending CallsUsing Last Number Dialed Last Number DialedLeaving Messages While on a Call Leaving Messages When Not on a CallLeave Word Calling Turning Off Message Lights Message WaitingTurning On Message Lights PersonaI Message Waiting Sending a Personal SignalCanceling a Personal Signal Picking Up Calls in Your Pickup Group PickupPicking Up Calls Programming Numbers Special CharactersUsing # as a Character Programming Buttons Personal Speed Dialing CodesProgramming or Removing Numbers Recall Repertory Dialing REP Dial Signaling Signaling Another TelephoneSpeakerphone Press the Speakerphone button and listen for dial toneWait until you have completed your conversation Speed Dialing Transfer Transferring CallsPage Glossary DDC Fpdc PDC Slac Switchhook Switched Loop Attendant Console AT&T SystemSee Features list on other side Graphics AT&T
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