AT&T EL52109 user manual Troubleshooting

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Appendix C

Troubleshooting

If you have difficulty with your phone, please try the suggestions below. For Customer Service, visit our website at www.telephones.att.com or call 1 (800) 222-3111. In Canada, dial 1 (866) 288-4268.

My phone doesn’t work at all.

•Make sure the power cord is securely plugged in.

•Make sure that the battery connector is securely plugged into the cordless handset.

•Make sure the telephone line cord is securely and firmly plugged into the telephone base and the telephone wall jack.

•Charge the battery in the cordless handset for at least 16 hours. For optimum daily performance, return the cordless handset to the telephone base when not

in use.

•If the battery is depleted, it may take approximately ten minutes to charge the handset before it shows LOW BATTERY, refer to page 5 for details.

•Reset the telephone base. Unplug the electrical power. Wait for approximately 15 seconds, then plug it back in. Allow up to one minute for the cordless handset and telephone base to reset.

•You may need to purchase a new battery. Please refer to Battery installation & charging (pages 5-6) in this user’s manual.

I cannot get a dial tone.

•First try all the suggestions above.

•Move the cordless handset closer to the telephone base. You might have moved out of range.

•If the previous suggestions don’t work, disconnect the telephone base from the telephone jack and connect to a different phone. If there is no dial tone on that phone either, the problem is in your wiring or local service. Contact your local telephone service provider.

•Your line cord might be malfunctioning. Try installing a new line cord.

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Contents User’s manual Congratulations Parts checklist Table of contents EL52109Appendix B Answering systemAppendix a Appendix CQuick reference guide handset Main menuUSE indicator Quick reference guide telephone baseInstallation Avoid placing the telephone base too close toTelephone base installation 800 222-3111. In Canada, dial 1 866Battery installation & charging Battery indicators Battery status ActionStep Charge lightWall Installation Tabletop to wall installationWall to tabletop installation See Telephone base installation onRinger volume Telephone settingsMenu settings LCD language Ringer toneKey tone Set date/time Voicemail visual message waiting indicator Clear voicemail indicationHome area code Press MENU/SELECTAnswer on/off Press qCID or DIRp to select between on and OFF, thenTo record a new outgoing announcement AnnouncementTo play your current outgoing announcement To delete your outgoing announcement Number of ringsRemote access code Press qCID or DIRp to change the remote access codeMessage alert tone Making, answering, and ending calls Last number redial Handset operationSpeakerphone information Mute Volume controlCall waiting Press qCID or DIRp to scroll to the desired number Chain dialingChain dialing Handset locator Exiting the directory About the directoryCapacity Create directory entries To create a new directory entryDial Key # space Characters by number of key presses To search by name Directory reviewSearch directory To dial, delete or edit entries About caller ID Information about caller ID with call waitingMemory match Missed new calls indicatorCaller ID operation How the call log works QCID To review the call logTo review the call log Call LOG , then press MENU/SELECT twice to ReviewDelete entries Caller ID historyDial a call log entry Save a call log entry to the directoryReasons for missing caller ID information On-screen Reason MessageMessage capacity About the answering systemAnswering system and voicemail Turn the answering system on or off at the telephone baseCall intercept New message indicationCall screening at the telephone base Base ringerTo listen to messages at the handset Messages playbackTo listen to messages at the telephone base Press MENU/SELECT to select Play MsgsOptions during playback When playing messages are playing on the telephone baseWhen messages are playing on the handset To delete all old messagesRecording & playing memo To record a memoBase message counter displays Message counter displaysRemote access Remote commandsRemote access Screen icons, indicator lights & tones Handset display screen messages Screen display messagesTroubleshooting Connecting Light is off page 50 in this Troubleshooting guide To Battery installation & charging pages 5-6 in thisTroubleshooting Troubleshooting Troubleshooting Voicemail Day not set Troubleshooting Taking care of your telephone MaintenanceCleaning your telephone Avoid waterImportant safety information Safety informationPrecautions for users of implanted cardiac pacemakers FCC Part 68 and Acta Industry CanadaFCC Part Limited warranty Limited warranty Technical specifications Operation Operating timeIndex Index Remote access wallet card Action Remote command