AT&T EL52109 user manual Troubleshooting

Page 55

Appendix C

Troubleshooting

My calls cut in and out while I’m using my cordless handset.

•Other electronic products can cause interference with your cordless phone. Try installing your phone as

far away as possible from electronic devices such as wireless routers, or other cordless telephones.

•Move the handset closer to the base. The operating range may vary with environmental conditions and time of use. There may be places within your environment that a cordless phone will not work well.

•If the problem only occurs in certain areas of your environment, you can conclude that there is nothing wrong with the phone.

•Do not install this phone near a microwave oven or on the same electrical outlet. You may experience decreased performance while the microwave oven is operating.

•If your phone is plugged in with a modem or surge protector, plug the phone (or modem/surge protector) into a different location. If this doesn’t solve the problem, re-locate your phone or modem farther apart from one another, or use a different surge protector.

•Relocate your telephone base to a higher location. The phone will have better reception when installed in a high area.

•If the other phones in your home are having the same problem, the problem is in your wiring or local service. Contact your local telephone service provider (charges may apply).

The charge	•	Make sure the power and line cords are plugged in
light is off.		correctly and securely.
	•	Unplug the electrical power. Wait for 15 seconds, then
		plug it back in. Allow up to one minute for the cordless
		handset and telephone base to reset.
	•	Clean the cordless handset and telephone base charging
		contacts each month using a pencil eraser or cloth.

My caller ID	•	Caller ID is a subscription service. You must subscribe to
isn’t working.		this service from your local telephone service provider
		for this feature to work on your phone.
	•	Your caller must be calling from an area that supports
		caller ID.

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Contents User’s manual Congratulations Parts checklist EL52109 Table of contentsAppendix C Answering systemAppendix a Appendix BMain menu Quick reference guide handsetQuick reference guide telephone base USE indicatorAvoid placing the telephone base too close to Installation800 222-3111. In Canada, dial 1 866 Telephone base installationBattery indicators Battery status Action Battery installation & chargingCharge light StepTabletop to wall installation Wall InstallationSee Telephone base installation on Wall to tabletop installationMenu settings Telephone settingsRinger volume Key tone Ringer toneLCD language Set date/time Clear voicemail indication Voicemail visual message waiting indicatorPress MENU/SELECT Home area codePress qCID or DIRp to select between on and OFF, then Answer on/offTo play your current outgoing announcement AnnouncementTo record a new outgoing announcement Number of rings To delete your outgoing announcementPress qCID or DIRp to change the remote access code Remote access codeMessage alert tone Making, answering, and ending calls Speakerphone information Handset operationLast number redial Call waiting Volume controlMute Chain dialing Chain dialingPress qCID or DIRp to scroll to the desired number Handset locator Capacity About the directoryExiting the directory To create a new directory entry Create directory entriesDial Key # space Characters by number of key presses Search directory Directory reviewTo search by name To dial, delete or edit entries Information about caller ID with call waiting About caller IDCaller ID operation Missed new calls indicatorMemory match How the call log works Call LOG , then press MENU/SELECT twice to Review To review the call logTo review the call log QCIDSave a call log entry to the directory Caller ID historyDial a call log entry Delete entriesOn-screen Reason Message Reasons for missing caller ID informationTurn the answering system on or off at the telephone base About the answering systemAnswering system and voicemail Message capacityBase ringer New message indicationCall screening at the telephone base Call interceptPress MENU/SELECT to select Play Msgs Messages playbackTo listen to messages at the telephone base To listen to messages at the handsetTo delete all old messages When playing messages are playing on the telephone baseWhen messages are playing on the handset Options during playbackTo record a memo Recording & playing memoMessage counter displays Base message counter displaysRemote commands Remote accessRemote access Screen icons, indicator lights & tones Screen display messages Handset display screen messagesTroubleshooting Connecting To Battery installation & charging pages 5-6 in this Light is off page 50 in this Troubleshooting guideTroubleshooting Troubleshooting Troubleshooting Voicemail Day not set Troubleshooting Avoid water MaintenanceCleaning your telephone Taking care of your telephoneSafety information Important safety informationPrecautions for users of implanted cardiac pacemakers Industry Canada FCC Part 68 and ActaFCC Part Limited warranty Limited warranty Operation Operating time Technical specificationsIndex Index Action Remote command Remote access wallet card