AT&T EL52109 user manual Troubleshooting

Appendix C

Troubleshooting

System does	• Make sure answering system is on (page 14 or page
not record	35). When the answering system is on, ANS ON should
message.	show on the handset and ANS ON/OFF button should
	be on on the telephone base.

•When the answering machine memory is off, it does not record new messages until some old messages are deleted.

•If you subscribe to voicemail service, change the number of rings so that your answering system answers before your voicemail answers (page 12). To determine how many rings will activate your voicemail, please contact your local telephone service provider.

•If there is a fax machine connected to the same telephone line, try disconnecting the fax machine. If that solves the problem, consult your fax machine documentation for information on compatibility with answering systems.

Outgoing	•	When you record your announcement, make sure you
announcement is		speak in a normal tone of voice, about nine inches from
not clear.		the telephone base.
	•	Make sure there is no background noise (TV, music, etc.)
		while you are recording.
Common cure	If the telephone does not seem to be responding
for electronic	normally, try putting the cordless handset in the
equipment.	telephone base. If it does not seem to respond, do the
	following (in the order listed):
	•	Disconnect the power to the telephone base.
	•	Disconnect the cordless handset battery, and spare
		battery, if applicable.
	•	Wait a few minutes.
	•	Connect power to the telephone base.
	•	Re-install the battery pack, and place the cordless
		handset into the telephone base.
	•	Wait for the cordless handset to re-establish its
		connection with the telephone base. Allow up to one
		minute for this to take place.

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