AT&T EL52109 user manual Voicemail

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Appendix C

Troubleshooting

•Both you and your caller’s telephone companies must use caller ID compatible equipment.

•If you subscribe to high-speed Internet service (digital subscriber line - DSL) through your telephone lines, you must install a DSL filter between the telephone base and the telephone wall jack (see page 4). The filter prevents noise and caller ID problems caused by DSL interference. Please contact your DSL service provider for more information about DSL filters.

An envelope	•	Your telephone has voicemail indication that is separate
icon		from the built-in answering system. If	appears on
shows on the		the display or the VOICEMAIL light flashes, then your
display or the		telephone has received a signal from your telephone
VOICEMAIL		service provider that you have a voicemail message
light is flashing		waiting for you to retrieve from your telephone service
and I don’t		provider. Contact your telephone service provider for
know why.		more information on how to access your voicemail.

I cannot	•	Your telephone has both a built-in answering system
retrieve		and voicemail indication. They are independent features
voicemail		and each alerts you to new messages differently (page
messages.		35). If you subscribe to voicemail service from your
		telephone service provider (charges may apply), contact
		your telephone service provider for more information on
		how to access your voicemail.

System does	•	Make sure you subscribe to caller ID with call waiting
not receive		features services provided by your local telephone
caller ID when		service provider. Caller ID features will work only if
on a call.		both you and the caller are in areas offering caller ID
		service, and if both telephone companies use compatible
		equipment.

Incomplete	•	If a caller leaves a very long message, part of it may
messages.		be lost when the system disconnects the call after four
		minutes.
	•	If the caller pauses for longer than seven seconds, the
		system stops recording and disconnects the call.
	•	If the system’s memory becomes full during a message,
		the system stops recording and disconnects the call.
	•	If the caller's voice is very soft, the system may stop
		recording and disconnects the call.

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Contents User’s manual Congratulations Parts checklist Table of contents EL52109Answering system Appendix aAppendix B Appendix CQuick reference guide handset Main menuUSE indicator Quick reference guide telephone baseInstallation Avoid placing the telephone base too close toTelephone base installation 800 222-3111. In Canada, dial 1 866Battery installation & charging Battery indicators Battery status ActionStep Charge lightWall Installation Tabletop to wall installationWall to tabletop installation See Telephone base installation onRinger volume Telephone settingsMenu settings LCD language Ringer toneKey tone Set date/time Voicemail visual message waiting indicator Clear voicemail indicationHome area code Press MENU/SELECTAnswer on/off Press qCID or DIRp to select between on and OFF, thenTo record a new outgoing announcement AnnouncementTo play your current outgoing announcement To delete your outgoing announcement Number of ringsRemote access code Press qCID or DIRp to change the remote access codeMessage alert tone Making, answering, and ending calls Last number redial Handset operationSpeakerphone information Mute Volume controlCall waiting Press qCID or DIRp to scroll to the desired number Chain dialingChain dialing Handset locator Exiting the directory About the directoryCapacity Create directory entries To create a new directory entryDial Key # space Characters by number of key presses To search by name Directory reviewSearch directory To dial, delete or edit entries About caller ID Information about caller ID with call waitingMemory match Missed new calls indicatorCaller ID operation How the call log works To review the call log To review the call logQCID Call LOG , then press MENU/SELECT twice to ReviewCaller ID history Dial a call log entryDelete entries Save a call log entry to the directoryReasons for missing caller ID information On-screen Reason MessageAbout the answering system Answering system and voicemailMessage capacity Turn the answering system on or off at the telephone baseNew message indication Call screening at the telephone baseCall intercept Base ringerMessages playback To listen to messages at the telephone baseTo listen to messages at the handset Press MENU/SELECT to select Play MsgsWhen playing messages are playing on the telephone base When messages are playing on the handsetOptions during playback To delete all old messagesRecording & playing memo To record a memoBase message counter displays Message counter displaysRemote access Remote commandsRemote access Screen icons, indicator lights & tones Handset display screen messages Screen display messagesTroubleshooting Connecting Light is off page 50 in this Troubleshooting guide To Battery installation & charging pages 5-6 in this Troubleshooting Troubleshooting Troubleshooting Voicemail Day not set Troubleshooting Maintenance Cleaning your telephoneTaking care of your telephone Avoid waterImportant safety information Safety informationPrecautions for users of implanted cardiac pacemakers FCC Part 68 and Acta Industry CanadaFCC Part Limited warranty Limited warranty Technical specifications Operation Operating timeIndex Index Remote access wallet card Action Remote command