Alcatel-Lucent 4019 Digital Answering a second call during a call, Placing a call on hold Hold

Page 26

Use the telephone in SIP or 'Safe' mode

7.4	Answering a second call during a call	7.6	Switching between calls (Broker call)

	You are in communication with a first party.	You are in communication with a first party. A second party is on hold.
	You are in communication with a first party.	To alternate between calls:
		To alternate between calls:

•A second party is trying to call you:

Place your first party on hold

You are on a call with the

Smith

John

destination number

Name or no. of the caller

Light flashes

Line key with

light flashing

displayed for 3 seconds

Answer displayed call:	Transferring a call
7.7

The first call is placed on hold

T You are in communication with a first party.

Line key with	You are on a call			call the recipient of the transfer
light flashing	with the destination	New call	OK	call the recipient of the transfer
	number

• To return to your first caller and end the call in progress

	OR	Cons call off	OK
end					Transfer to	OK	the two partys are connected
		Hang up the ongoing call		Line key with			end
				light flashing	Before the second party picks up		Return to first
							screen
					T You are in communication with two partys.
7.5	Placing a call on hold (HOLD)
					Transfer	OK	the two partys are connected
You are on a call with							end
	the destination	Put on hold	OK	your call is placed on hold			Return to first
	number						Return to first
							screen

	• Retrieve the party on hold			T You are in communication with a first party. A second party is on hold. You want to transfer the ongoing call to a 3rd party.
	• Retrieve the party on hold
	OR	Retrieve call	OK	You are on a call			call the recipient of the transfer
	OR	Retrieve call	OK	with the destination	Transfer to 3rd	OK
				with the destination	Transfer to 3rd	OK
				number
	Line key with light
	flashing
				Transfer to	OK	the two partys are connected

26

Image 26

Contents Alcatel-Lucent OmniPCX Enterprise Page How to use this guide IntroductionPage Contents Getting to know your telephone Functions accessible set in idle position„ Feature keys and programmable keys „ Audio keysMaking a call Using your telephonePhone only Answering a call4008/4018 Phone only Using your telephoneMaking a call using the personal phone book RedialAnswering a second call during a call During a callMaking a second call during a call Barring the reception of a new call during communicationConference During a callCasual conference Parking a call Sending Dtmf signalsBarge-in/Intrusion into an internal call Mute, so that your party cannot hear you Adjust audio volumeSignal malicious calls Recording the current callAnswering a night or a general bell 3SharingHunt groups Manager/assistant screeningAnswering a call on your pager SharingCalling an internal party on his/her pager Calling a party on his/her loudspeakerSending a recorded message to a number/a distribution list Sending a copy of a voice messageKeeping in touch Forwarding your calls to your voice message serviceWhen you return, review your recorded messages Diverting calls to another number immediate forwardingKeeping in touch Do not disturbConsulting written messages Managing your charges Charging your calls directly to business accountsProgramming your telephone Modify the password for your phone setModify the password for your voice mailbox Initializing your voice mailboxProgramming your telephone Configuring the telephone ringerAdjusting screen brightness Programming your personal directory Programming an appointment reminderSelecting language Programming the programmable keys Call the associated set Identifying the terminal you are on Lock / unlock your telephone Forward your calls to the associated numberNumber Use the telephone in SIP or Safe ModeLift Handsfree Line key Receiver Press ReleaseUse the telephone in SIP or Safe mode Line key with Answering a second call during a callPlacing a call on hold Hold Light flashingDiverting calls to another number immediate forwarding Configuring the telephone ringerAdjust audio volume Mute, so that your party cannot hear youScreen Programming your personal directory Information relative to the environment ComplianceDeclaration of compliance