Panasonic KX-TGE245, KX-TGE244, KX-TGE243, KX-TGE242 Answering system, Voice mail msg. via

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Useful Information

Problem

The 2nd caller’s information is not displayed during an outside call.

Cause/solution

RIn order to use Caller ID, call waiting, or Call Waiting Caller ID (CWID), you must first contact your service provider/telephone company and subscribe to the desired service.

After subscribing, you may need to contact your service provider/telephone company again to activate this specific service, even if you already subscribed to both Caller ID and Call Waiting with Caller ID services (CWID).

Answering system

Problem

The unit does not record new messages.

I cannot operate the answering system remotely.

The unit does not emit the specified number of rings.

Cause/solution

RThe answering system is turned off. Turn it on (page 39).

RThe message memory is full. Erase unnecessary messages (page 40).

RThe recording time is set to “Greeting only”. Change the setting (page 44).

RYour service provider/telephone company’s voice mail service may be answering your calls before the unit’s answering system can answer your calls. Change the unit’s number of rings setting (page 44) to a lower value, or contact your service provider/telephone company.

RThe remote access code is not set. Set the remote access code (page 43).

RYou are entering the wrong remote access code. If you have forgotten your remote access code, enter the remote access code setting to check your current code (page 43).

RThe answering system is turned off. Turn it on (page 43).

RIf the first ring is turned off, the number of rings decreases by 1 from the specified number of rings.

Voice mail

Problem

“Voice mail msg. via

phone co.” is shown on the handset display. How do I remove this message from the display?

Cause/solution

RThis notification is displayed when your service provider/ telephone company’s voice mail service (not the unit’s answering system) has recorded a message for you. Typically you can remove this notification from the display by listening to the message. To listen to the message, dial the voice mail number provided by your service provider/ telephone company (for most cases, this will be your own phone number), and follow the voice instructions. Depending on your service provider/telephone company, you may need to remove all messages from your voice mailbox to remove the notification. You can also remove this notification by pressing and holding # until the unit beeps.

54For assistance, please visit http://www.panasonic.com/help

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Contents Digital Cordless Phone Digital Cordless Answering SystemThank you for purchasing a Panasonic product Table of Contents Model shown is KX-TGE212.n KX-TGE240 series Model compositionKX-TGE210 series Series Model No Base unitAccessory information Supplied accessoriesOther information Additional/replacement accessoriesAccessory item Order number Expanding your phone systemFor your safety For best performance Important safety instructionsBattery Base unit location/avoiding noiseOther information EnvironmentRoutine care Specifications Setting up Battery installationConnections Icon Battery level Battery chargingIntelligent eco mode Fully charged is displayedControls HandsetBase unit Date and time Language settingsDisplay icons Display languageSetting the Smart function key Other settingsUsing the Smart function key key Recording your greeting messageDialing mode Adjusting the receiver or speaker volume Using the handsetUsing the base unit Pause for PBX/long distance service usersAnswering calls Useful features during a callAdjusting the ringer volume HoldFlash For call waiting or Call Waiting Caller ID service usersTemporary tone dialing for rotary/pulse service users Handset clarity boosterTransferring calls, conference calls Handset locatorCall share MbN Stop conference aAdding a phone number Cell locatorIntercom Erasing the numberWhen only 1 handset is registered Power back-up operationMaking calls during a power failure Making an intercom callAnswering calls during a power failure Making a call using the phonebookPhonebook Adding phonebook entriesEditing entries GroupsFinding and calling from a phonebook entry Erasing entriesEditing an entry Speed dialAdding phone numbers to speed dial keys Erasing an entryDisplay menu tree and direct command code table Menu listMemo alarm Alarm1-3 Once Off Settings Ring count*2 RingsVoice Mail access Daily Weekly Off Time adjustment *2, *5 Caller ID autoSilent mode On/Off Ring Ringer volumeAdjustments Ringer tone *6, *7 Tone Memo alarm OnceKey detector Change name *2 Detector1 Setting *8 Detector2 *10Greeting*1, *2 Voice mail Save VM access#*2 Add new Device for Detector3 *10Battery check Set tel line Off Set dial mode *2 PulsePower failure Auto Caller ID editAlarm OnceSilent mode Call blockBlocking incoming calls that have no phone number Setting the first ring for the call block listStoring unwanted callers Viewing/editing/erasing call block numbersOther programming Registering a unitProgramming Caller list Using Caller ID serviceCaller ID features Talking Caller IDErasing selected caller information Caller ID number auto edit featureEditing a caller’s phone number Erasing all caller informationGreeting message Using a pre-recorded greeting messageAnswering system Memory capacity including your greeting messageListening to messages Playing back the greeting messageNew message alert by a call Advanced new message alerting featuresAudible message alert Calling back Caller ID subscribers onlyEditing the set phone number Turning on/off the new message alert settingRemote operation Erasing the set phone numberRemote commands Remote access codeUsing the answering system remotely Voice guidanceCall screening Answering system settingsFor voice mail service subscribers Number of rings before the unit answers a callAnswering System Voice mail VM tone detection Voice mail serviceStoring the voice mail VM access number Listening to voice mail messagesWhen Voice mail msg. via phone Wall mountingFor 4 and 5 respectively Charger To remove the wall mounting adaptorError messages Cause/solutionDisplay message General use TroubleshootingProblem Menu listBattery recharge Making/answering calls, intercomCaller ID/Talking Caller ID Answering system Voice mailVoice mail msg. via Liquid damage FCC and other information FCC RF Exposure Warning Compatible with Guía Rápida Española Unidad baseNota Idioma de la pantalla Idioma de la guía de vozCómo hacer y contestar llamadas unidad base serie KX-TGE240 Guarda s OFFCómo hacer y contestar llamadas Auricular Agregar Ent. Nueva s SelecPara escuchar todos los mensajes MENU324 Pregunta Causa y soluciónAuricular MENU13 Customer services Or, send your request by E-mail toYou may also contact us directly at Fax Only Mail-In Service--Online Online Repair Request Warranty For United States and Puerto RicoLimited Warranty Coverage Parts Labor One 1 YearLimited Warranty Limits And Exclusions When you ship the productIndex Page Read troubleshooting page in the Operating Instructions PNQX6358ZA PT1113MU0For your future reference
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