Panasonic KX-TG6842, KX-TG6873, KX-TG6872, KX-TG6845, KX-TG6844 Answering system, Liquid damage

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Useful Information

Problem

The 2nd caller’s information is not displayed during an outside call.

Cause/solution

RIn order to use Caller ID, call waiting, or Call Waiting Caller ID (CWID), you must first contact your service provider/telephone company and subscribe to the desired service.

After subscribing, you may need to contact your service provider/telephone company again to activate this specific service, even if you already subscribed to both Caller ID and Call Waiting with Caller ID services (CWID).

Answering system

Problem

The unit does not record new messages.

I cannot operate the answering system remotely.

The unit does not emit the specified number of rings.

Cause/solution

RThe answering system is turned off. Turn it on (page 40).

RThe message memory is full. Erase unnecessary messages (page 41).

RThe recording time is set to “Greeting only”. Change the setting (page 46).

RIf you subscribe to a voice mail service, messages are recorded by your service provider/telephone company, not your telephone. Change the unit’s number of rings setting or contact your service provider/telephone company (page 46).

RThe remote access code is not set. Set the remote access code (page 44).

RYou are entering the wrong remote access code. If you have forgotten your remote access code, enter the remote access code setting to check your current code (page 44).

RThe answering system is turned off. Turn it on (page 45).

RIf the first ring is turned off, the number of rings decreases by 1 from the specified number of rings.

Liquid damage

Problem

Liquid or other form of moisture has entered the handset/base unit.

Caution:

Cause/solution

RDisconnect the AC adaptor and telephone line cord from the base unit. Remove the batteries from the handset and leave to dry for at least 3 days. After the handset/base unit are completely dry, reconnect the AC adaptor and telephone line cord. Insert the batteries and charge fully before use. If the unit does not work properly, contact an authorized service center.

RTo avoid permanent damage, do not use a microwave oven to speed up the drying process.

56For assistance, please visit http://www.panasonic.com/help

TG684x7x(en)_1127_ver021.pdf 56

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Contents Digital Cordless Answering System Thank you for purchasing a Panasonic productTable of Contents Model composition Accessory informationSupplied accessories Supplied handset qty No. Accessory item Order number For KX-TG6872/KX-TG6873 Accessory item/Order number QuantityAdditional/replacement accessories Accessory item Order numberExpanding your phone system Handset optional KX-TGA680For your safety Important safety instructions BatteryFor best performance Base unit location/avoiding noiseRoutine care Other informationEnvironment Specifications Setting up Battery installationBattery charging ConnectionsIntelligent eco mode Battery levelIcon Battery level Operation Operating timeBase unit ControlsHandset Handset display items Belt clipDisplay Initial settings Date and timeDisplay language Base unit display itemsDialing mode Voice guidance languageUsing the handset Using the base unitAdjusting the receiver or speaker volume Making callsUseful features during a call Answering callsFor call waiting or Call Waiting Caller ID service users Temporary tone dialing for rotary/pulse service usersMute FlashPower back-up operation Handset noise reductionHandset equalizer Call shareMaking calls during a power failure Answering calls during a power failureMaking a call using the shared phonebook When only 1 handset is registeredMaking/Answering Calls Shared phonebook GroupsCharacter table for entering names Erasing the character or numberErasing entries Finding and calling from a phonebook entryEditing entries Chain dial Erasing all entriesMerasen a MbN Yes a Mselectn Handset Mmenun a MbN Phonebook a Mselectn Base unit M NSpeed dial Programmable settings Display menu tree and direct command code tableHandset Main menu Answering deviceSettings Ring count*1 Rings Play all msgErase all msg.*1 Greeting Record greeting*1Alarm Once Time adjustment*1, *3 Caller ID autoManual Main menu Initial setting Ringer setting Ringer volumeVoice mail Store VM access#*1 Power failure Auto 0 OffCall block *1 First ring *1Base unit Caller ID edit On Off Change language EnglishMain menu Cust. Support Operation Code #680Alarm Silent modeTurning silent mode on/off Special programmingStoring unwanted callers From the caller list HandsetSetting the first ring for the call block list Blocking incoming calls without phone numberViewing/editing/erasing call block numbers AreaRegistering a unit Operating additional unitsRegistering a handset to the base unit Additional handsetsTalking Caller ID Using Caller ID serviceCaller ID features Caller list Caller ID number auto edit feature Erasing selected caller informationErasing all caller information Storing caller information to the phonebookMsaven Answering system Turning the answering system on/offGreeting message Memory capacity including your greeting messageUsing the base unit Listening to messagesListening to messages using the handset Erasing all messagesCalling back Caller ID subscribers only Editing the number before calling backAdvanced new message alerting features Turning on/off the new message alert settingAudible message alert New message alert by a callRemote operation Remote access codeUsing the answering system remotely Answering system settings Remote commandsVoice guidance Turning on the answering system remotelyFor voice mail service subscribers Caller’s recording timeVoice mail service Storing the voice mail VM access numberTo erase the voice mail access number Voice mail VM tone detectionListening to voice mail messages MMENUN#330Intercom Handset locatorTransferring calls, conference calls Making an intercom callAnswering a transferred call MbN Stop conference aTo complete the transfer Press MZN To establish a conference call Press MconfnWall mounting ChargerDisplay message Error messagesCause/solution Troubleshooting Programmable settingsBattery recharge ProblemMaking/answering calls, intercom Caller ID/Talking Caller ID Answering system Liquid damageFCC and other information FCC RF Exposure Warning Compatible with Guía Rápida Española Unidad baseCorrecto AuricularTeclas de función Tecla navegadora AuricularIdioma de la pantalla Auricular/Unidad base Unidad base Exit Idioma de la guía de voz AuricularAgregar Ent. Nueva s Selec Contestador de llamadas Unidad base Sistema contestador de llamadas AuricularPara escuchar mensajes nuevos Para escuchar todos los mensajesTTY users hearing or speech impaired users can call Customer servicesOr, contact us via the web at Warranty For United States and Puerto Rico Limited Warranty CoverageLimited Warranty Limits And Exclusions When you ship the productIndex Attach your purchase receipt here Read troubleshooting page in the Operating InstructionsFor your future reference