HP 5000 s2 Sheet-feed manual Troubleshooting

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Scan long or extra-long documents	20
Scan to cloud	20
Faster scanning with hardware compression	21
Filter out color from a document (color dropout)	21
Automatically detect page size	21
Automatically crop scanned image	22
Automatically crop or pad scanned image to selected page size	22
Automatically detect color	23
Scan using text-enhanced black and white mode	23
Detect multi-feeds	23
4 Care and maintenance	25
HP Scanner Tools Utility Maintenance tab	25
Order maintenance and scanning supplies	25
Clean the scanning strips	26
Clean the paper path	28
Clean the rollers	29
Replace the rollers	32
5 Troubleshooting	37
Scanner errors	38
Basic troubleshooting tips	39
Scanner installation troubleshooting	40
Check the cables	40
Uninstall and then reinstall the HP Scanjet drivers and tools	40
Scanner initialization or hardware problems	41
Check the USB connection	41
Check that the scanner has power	42
Reset the scanner	42
The scanner has stopped working correctly	42
Scanner operation problems	44
Scanner will not turn on	44
Scanner keeps turning off	44
The LCD is having display issues or scanner buttons are not working as expected	45
Scanner does not scan right away	45
Scanner scans only one side of a two-sided page	45
Scanned pages are missing at the scan destination	45
Scanned image is fuzzy	45
Scanned pages are out of order at the scan destination	46
Optimize scanning and task speeds	46
The scan is completely black or completely white	46

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Contents HP Scanjet Enterprise Flow 5000 s2 Copyright and license Table of contents Troubleshooting Product accessibility and support Enww Product basics Product features FeaturesFront view Front panel Callout Name DescriptionBack view About scan profilesScanner software HP Smart Document Scan SoftwareSleep Mode HP Scanner Tools UtilityProduct basics Load originals Use the scannerDocument loading tips Attached Load documents Enww Enww Load cards into the document input tray Scan documentsTips on scanning Scan from HP Smart Document Scan Software Scan from the front panel buttonsScan from ISIS- or TWAIN-compliant scanning software Use the scanner Overview of scanning software features Work with scan profilesView profiles Create HP Smart Document Scan Software profilesCreate scan profiles that use non-HP scanning software Import and export Twain scan profilesScan long or extra-long documents Scan to cloudFilter out color from a document color dropout Faster scanning with hardware compressionAutomatically detect page size Automatically crop scanned image Automatically detect color Scan using text-enhanced black and white modeDetect multi-feeds Overview of scanning software features HP Scanner Tools Utility Maintenance tab Care and maintenanceOrder maintenance and scanning supplies Clean the scanning strips Clean the scanning strips Clean the paper path Clean the rollers Enww Enww Replace the rollers Replace the rollers Enww Enww Enww Troubleshooting Scanner errors Hatch OpenBasic troubleshooting tips Scanner installation troubleshooting Check the cablesScanner initialization or hardware problems Check the USB connectionReset the scanner Check that the scanner has powerScanner has stopped working correctly Enww Scanner will not turn on Scanner operation problemsScanner keeps turning off Scanner does not scan right away Scanner scans only one side of a two-sidedScanned pages are missing at the scan destination Scanned image is fuzzyScanned pages are out of order at the scan destination Optimize scanning and task speedsScan is completely black or completely white Scanned images are not straightVertical colored stripes appear on the printed Vertical white stripes appear on the printedScan files are too large Enww Scanner buttons are not working correctly Scanner paper path problems Paper jamming, skewing, misfeeds, or multiple-page feedsScanning fragile originals Paper does not feed from the scannerOriginals are curling up in the scanner output tray Bottom of the scanned image is cut offAn item loaded in the scanner jams repeatedly Scanned images have streaks or scratchesClear jams from the scanner paper path LCD Reader Product accessibility and supportControl of the scanner buttons Product accessibility and support Specifications and warranty Scanner specifications Document feeder specificationsRegulatory information Environmental specificationsEnergy information Specifications and warranty Hewlett-Packard limited warranty statement HP Scanjet Enterprise Flow 5000 s2 scannerSpecifications and warranty Index TwainLCD Fuzzy images White stripes Installation Troubleshoot Jams

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