HP 5000 s2 Sheet-feed manual Enww

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a.Check that the green LED on the power supply case is on.

b.If the green LED is not on, ensure that power is available to the power outlet or surge protector that the power supply is plugged into.

c.If power is available to the power outlet or surge protector but the green LED is still not on, the power supply might be defective. Contact www.hp.com/support for assistance.

3.Unplug the power cable from the power source, wait 30 seconds, and then plug it back in.

4.Restart your computer.

5.Uninstall the following applications using the Programs and Features tool (Vista, Windows 7, Windows

8) or the Add/Remove tool (Windows XP):

●HP Scanjet Enterprise Flow 5000 s2

●HP Scanjet 5000 s2 ISIS Driver

●HP Smart Document Scan Software (the version may vary depending upon your installation)

6.Reinstall the applications using the HP Scanning Software CD that came with your scanner.

7.Reconnect the USB cable and power cable to the scanner, and then press the Power () button to turn on the scanner.

ENWW	Scanner initialization or hardware problems 43

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Contents HP Scanjet Enterprise Flow 5000 s2 Copyright and license Table of contents Troubleshooting Product accessibility and support Enww Product basics Features Product featuresFront view Callout Name Description Front panelAbout scan profiles Back viewHP Smart Document Scan Software Scanner softwareHP Scanner Tools Utility Sleep ModeProduct basics Load originals Use the scannerDocument loading tips Attached Load documents Enww Enww Load cards into the document input tray Scan documentsTips on scanning Scan from HP Smart Document Scan Software Scan from the front panel buttonsScan from ISIS- or TWAIN-compliant scanning software Use the scanner Work with scan profiles Overview of scanning software featuresCreate HP Smart Document Scan Software profiles View profilesImport and export Twain scan profiles Create scan profiles that use non-HP scanning softwareScan to cloud Scan long or extra-long documentsFilter out color from a document color dropout Faster scanning with hardware compressionAutomatically detect page size Automatically crop scanned image Automatically detect color Scan using text-enhanced black and white modeDetect multi-feeds Overview of scanning software features HP Scanner Tools Utility Maintenance tab Care and maintenanceOrder maintenance and scanning supplies Clean the scanning strips Clean the scanning strips Clean the paper path Clean the rollers Enww Enww Replace the rollers Replace the rollers Enww Enww Enww Troubleshooting Hatch Open Scanner errorsBasic troubleshooting tips Check the cables Scanner installation troubleshootingCheck the USB connection Scanner initialization or hardware problemsReset the scanner Check that the scanner has powerScanner has stopped working correctly Enww Scanner will not turn on Scanner operation problemsScanner keeps turning off Scanner scans only one side of a two-sided Scanner does not scan right awayScanned pages are missing at the scan destination Scanned image is fuzzyOptimize scanning and task speeds Scanned pages are out of order at the scan destinationScan is completely black or completely white Scanned images are not straightVertical colored stripes appear on the printed Vertical white stripes appear on the printedScan files are too large Enww Scanner buttons are not working correctly Paper jamming, skewing, misfeeds, or multiple-page feeds Scanner paper path problemsPaper does not feed from the scanner Scanning fragile originalsOriginals are curling up in the scanner output tray Bottom of the scanned image is cut offAn item loaded in the scanner jams repeatedly Scanned images have streaks or scratchesClear jams from the scanner paper path LCD Reader Product accessibility and supportControl of the scanner buttons Product accessibility and support Specifications and warranty Document feeder specifications Scanner specificationsRegulatory information Environmental specificationsEnergy information Specifications and warranty HP Scanjet Enterprise Flow 5000 s2 scanner Hewlett-Packard limited warranty statementSpecifications and warranty Twain IndexLCD Fuzzy images White stripes Installation Troubleshoot Jams

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