HP 5000 s2 Sheet-feed manual Scanning fragile originals, Paper does not feed from the scanner

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The input tray or output tray might contain more than the maximum number of pages. Load fewer pages in the input tray, and remove pages from the output tray.

Clean the scanner paper path to help reduce misfeeds. If misfeeds still occur, clean the rollers. If misfeeds still occur, replace the rollers.

Scanning fragile originals

To scan fragile documents (such as photos or documents on wrinkled or very lightweight paper), place the document in a clear, heavyweight document sleeve no wider than 216 mm (8.5 in) before loading them into the document input tray.

TIP: If you do not have an appropriately sized document sleeve, consider using a sleeve intended for use in a ring binder. Trim the ring-side edge so the sleeve is no more than 216 mm (8.5 in) wide.

Paper does not feed from the scanner

Reload the pages into the document input tray, ensuring that they make contact with the rollers.

The document feeder hatch might not be securely latched. Open the hatch and then close it, pressing firmly to ensure the hatch is closed.

A problem with the scanner hardware might exist. Follow this procedure to test the scanner:

1.Ensure that the power supply is securely connected between the scanner and a live electrical outlet or surge protector. Check that the green LED on the power supply case is on to verify that the power supply is functional.

2.If the power supply is connected to a surge protector, ensure that the surge protector is plugged into an outlet and turned on.

3.Press the Power () button to turn off the scanner, disconnect the power supply from the scanner, and then turn off the computer to which the scanner is connected. Wait 30 seconds, reconnect the power supply to the scanner, press the Power () button to turn on the scanner, and then turn on the computer.

4.Try to rescan.

Originals are curling up in the scanner output tray

Under dry conditions, lightweight originals such as those printed on carbonless copy paper may curl in the output tray. To minimize curl, flatten curled edges on the originals before placing them in the document input tray. If you cannot flatten curled edges, make sure the curled edges are facing down when you place the originals in the input tray.

The bottom of the scanned image is cut off

By default, the scanning software can scan media that is up to 356 mm (14 in) long. For longer pages, the end of the document is not included in the scanned image unless you specify a page size appropriate for the length of the original.

If you scan a page longer than the page size specified in the scanning software, the LCD will display a Paper Jam error.

ENWW

Scanner paper path problems 51

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Contents HP Scanjet Enterprise Flow 5000 s2 Copyright and license Table of contents Troubleshooting Product accessibility and support Enww Product basics Features Product featuresFront view Callout Name Description Front panelAbout scan profiles Back viewHP Smart Document Scan Software Scanner softwareHP Scanner Tools Utility Sleep ModeProduct basics Use the scanner Load originalsDocument loading tips Attached Load documents Enww Enww Scan documents Load cards into the document input trayTips on scanning Scan from the front panel buttons Scan from HP Smart Document Scan SoftwareScan from ISIS- or TWAIN-compliant scanning software Use the scanner Work with scan profiles Overview of scanning software featuresCreate HP Smart Document Scan Software profiles View profilesImport and export Twain scan profiles Create scan profiles that use non-HP scanning softwareScan to cloud Scan long or extra-long documentsFaster scanning with hardware compression Filter out color from a document color dropoutAutomatically detect page size Automatically crop scanned image Scan using text-enhanced black and white mode Automatically detect colorDetect multi-feeds Overview of scanning software features Care and maintenance HP Scanner Tools Utility Maintenance tabOrder maintenance and scanning supplies Clean the scanning strips Clean the scanning strips Clean the paper path Clean the rollers Enww Enww Replace the rollers Replace the rollers Enww Enww Enww Troubleshooting Hatch Open Scanner errorsBasic troubleshooting tips Check the cables Scanner installation troubleshootingCheck the USB connection Scanner initialization or hardware problemsCheck that the scanner has power Reset the scannerScanner has stopped working correctly Enww Scanner operation problems Scanner will not turn onScanner keeps turning off Scanner scans only one side of a two-sided Scanner does not scan right awayScanned pages are missing at the scan destination Scanned image is fuzzyOptimize scanning and task speeds Scanned pages are out of order at the scan destinationScan is completely black or completely white Scanned images are not straightVertical white stripes appear on the printed Vertical colored stripes appear on the printedScan files are too large Enww Scanner buttons are not working correctly Paper jamming, skewing, misfeeds, or multiple-page feeds Scanner paper path problemsPaper does not feed from the scanner Scanning fragile originalsOriginals are curling up in the scanner output tray Bottom of the scanned image is cut offScanned images have streaks or scratches An item loaded in the scanner jams repeatedlyClear jams from the scanner paper path Product accessibility and support LCD ReaderControl of the scanner buttons Product accessibility and support Specifications and warranty Document feeder specifications Scanner specificationsEnvironmental specifications Regulatory informationEnergy information Specifications and warranty HP Scanjet Enterprise Flow 5000 s2 scanner Hewlett-Packard limited warranty statementSpecifications and warranty Twain IndexLCD Fuzzy images White stripes Installation Troubleshoot Jams
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