HP 5000 s2 Sheet-feed manual Basic troubleshooting tips

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Basic troubleshooting tips

Simple issues such as smudges on the scanning strips or loose cables can cause your scanner to produce fuzzy scans, operate in an unexpected manner, or fail to operate. Always check the following items when you encounter scanning problems.

●If scans are fuzzy, check to see if the scanning strips inside the document feeder are dirty or smudged. If so, clean the scanning strips.

If you are scanning a document that will be analyzed using Optical Character Recognition (OCR), make sure that the original document is clear enough to be analyzed.

●Make sure that the USB and power cables are firmly seated in their respective connectors on the back of the scanner, and that the power cord is plugged into a working electrical outlet or surge protector.

●Make sure the scanner has not automatically powered off. If it has, press the Power ( on the scanner.

) button to turn

TIP: You can change the auto-off setting on the Settings tab of the HP Scanner Tools Utility.

●Ensure that the scanner is receiving power.

◦Check that the green LED on the power supply case is on.

◦If the green LED is not on, ensure that power is available to the power outlet or surge protector that the power supply is plugged into.

◦If power is available to the power outlet or surge protector but the green LED is still not on, the power supply might be defective. Contact www.hp.com/support for assistance.

●If you receive a Scanner not found error message when trying to use the scanner, turn off the scanner, wait 30 seconds, and then turn on the scanner. If you still receive this message, you might need to reset the scanner.

●If you have connected the scanner to the computer through a USB hub or through a USB port on the front of the computer, disconnect the scanner and then reconnect it to a USB port on the back of the computer.

●Make sure that the scanner buttons are enabled.

●Turn off the scanner, wait 30 seconds, and then turn on the scanner.

●Make sure the document feeder hatch is closed.

●Restart the computer.

If you continue to have problems, it is possible that your HP scanning software, firmware, or associated drivers are out of date or have become corrupted. See www.hp.com/support to locate software, firmware, and driver updates for your scanner.

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Contents HP Scanjet Enterprise Flow 5000 s2 Copyright and license Table of contents Troubleshooting Product accessibility and support Enww Product basics Features Product featuresFront view Callout Name Description Front panelAbout scan profiles Back viewHP Smart Document Scan Software Scanner softwareHP Scanner Tools Utility Sleep ModeProduct basics Use the scanner Load originalsDocument loading tips Attached Load documents Enww Enww Scan documents Load cards into the document input trayTips on scanning Scan from the front panel buttons Scan from HP Smart Document Scan SoftwareScan from ISIS- or TWAIN-compliant scanning software Use the scanner Work with scan profiles Overview of scanning software featuresCreate HP Smart Document Scan Software profiles View profilesImport and export Twain scan profiles Create scan profiles that use non-HP scanning softwareScan to cloud Scan long or extra-long documentsFaster scanning with hardware compression Filter out color from a document color dropoutAutomatically detect page size Automatically crop scanned image Scan using text-enhanced black and white mode Automatically detect colorDetect multi-feeds Overview of scanning software features Care and maintenance HP Scanner Tools Utility Maintenance tabOrder maintenance and scanning supplies Clean the scanning strips Clean the scanning strips Clean the paper path Clean the rollers Enww Enww Replace the rollers Replace the rollers Enww Enww Enww Troubleshooting Hatch Open Scanner errorsBasic troubleshooting tips Check the cables Scanner installation troubleshootingCheck the USB connection Scanner initialization or hardware problemsCheck that the scanner has power Reset the scannerScanner has stopped working correctly Enww Scanner operation problems Scanner will not turn onScanner keeps turning off Scanner scans only one side of a two-sided Scanner does not scan right awayScanned pages are missing at the scan destination Scanned image is fuzzyOptimize scanning and task speeds Scanned pages are out of order at the scan destinationScan is completely black or completely white Scanned images are not straightVertical white stripes appear on the printed Vertical colored stripes appear on the printedScan files are too large Enww Scanner buttons are not working correctly Paper jamming, skewing, misfeeds, or multiple-page feeds Scanner paper path problemsPaper does not feed from the scanner Scanning fragile originalsOriginals are curling up in the scanner output tray Bottom of the scanned image is cut offScanned images have streaks or scratches An item loaded in the scanner jams repeatedlyClear jams from the scanner paper path Product accessibility and support LCD ReaderControl of the scanner buttons Product accessibility and support Specifications and warranty Document feeder specifications Scanner specificationsEnvironmental specifications Regulatory informationEnergy information Specifications and warranty HP Scanjet Enterprise Flow 5000 s2 scanner Hewlett-Packard limited warranty statementSpecifications and warranty Twain IndexLCD Fuzzy images White stripes Installation Troubleshoot Jams

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