The scanned images have streaks or scratches
After each step, try another scan to see if the streaks or scratches are still apparent. If so, then try the next step. For information on cleaning the scanner, see the Care and maintenance section of the User Guide.
●Check that the originals are clean and unwrinkled.
●Clean the scanning strips inside the document feeder.
●Clean the rollers.
An item loaded in the scanner jams repeatedly
●The item might not meet the guidelines for acceptable originals.
●The item might have something on it, such as staples or
●Check for any tears or holes in the document.
●Make sure the paper guides touch the edges of the original.
Clear jams from the scanner paper path
To clear a paper jam, complete these steps:
1.Remove any pages from the document input tray.
2.Open the document feeder hatch.
3.Remove the originals or any obstructions from the paper path.
4.Remove any visible debris (for example, paper, staples, or clips) from the paper path.
5.Close the document feeder hatch.
6.Reload the unscanned originals in the document input tray.
7.Resume scanning.
52 Chapter 5 Troubleshooting | ENWW |