HP 5000 s2 Sheet-feed manual Troubleshooting

Page 43

5 Troubleshooting

This section contains solutions for common problems with the scanner.

●Scanner errors

●Basic troubleshooting tips

●Scanner installation troubleshooting

●Scanner initialization or hardware problems

●Scanner operation problems

●Scanner buttons are not working correctly

●Scanner paper path problems

For additional troubleshooting, see the Help for the HP scanning program that you are using.

ENWW

37

Image 43

Contents HP Scanjet Enterprise Flow 5000 s2 Copyright and license Table of contents Troubleshooting Product accessibility and support Enww Product basics Features Product featuresFront view Callout Name Description Front panelAbout scan profiles Back viewHP Smart Document Scan Software Scanner softwareHP Scanner Tools Utility Sleep ModeProduct basics Load originals Use the scannerDocument loading tips Attached Load documents Enww Enww Load cards into the document input tray Scan documentsTips on scanning Scan from HP Smart Document Scan Software Scan from the front panel buttonsScan from ISIS- or TWAIN-compliant scanning software Use the scanner Work with scan profiles Overview of scanning software featuresCreate HP Smart Document Scan Software profiles View profilesImport and export Twain scan profiles Create scan profiles that use non-HP scanning softwareScan to cloud Scan long or extra-long documentsFilter out color from a document color dropout Faster scanning with hardware compressionAutomatically detect page size Automatically crop scanned image Automatically detect color Scan using text-enhanced black and white modeDetect multi-feeds Overview of scanning software features HP Scanner Tools Utility Maintenance tab Care and maintenanceOrder maintenance and scanning supplies Clean the scanning strips Clean the scanning strips Clean the paper path Clean the rollers Enww Enww Replace the rollers Replace the rollers Enww Enww Enww Troubleshooting Hatch Open Scanner errorsBasic troubleshooting tips Check the cables Scanner installation troubleshootingCheck the USB connection Scanner initialization or hardware problemsReset the scanner Check that the scanner has powerScanner has stopped working correctly Enww Scanner will not turn on Scanner operation problemsScanner keeps turning off Scanned image is fuzzy Scanner does not scan right awayScanner scans only one side of a two-sided Scanned pages are missing at the scan destinationScanned images are not straight Scanned pages are out of order at the scan destinationOptimize scanning and task speeds Scan is completely black or completely whiteVertical colored stripes appear on the printed Vertical white stripes appear on the printedScan files are too large Enww Scanner buttons are not working correctly Paper jamming, skewing, misfeeds, or multiple-page feeds Scanner paper path problemsBottom of the scanned image is cut off Scanning fragile originalsPaper does not feed from the scanner Originals are curling up in the scanner output trayAn item loaded in the scanner jams repeatedly Scanned images have streaks or scratchesClear jams from the scanner paper path LCD Reader Product accessibility and supportControl of the scanner buttons Product accessibility and support Specifications and warranty Document feeder specifications Scanner specificationsRegulatory information Environmental specificationsEnergy information Specifications and warranty HP Scanjet Enterprise Flow 5000 s2 scanner Hewlett-Packard limited warranty statementSpecifications and warranty Twain IndexLCD Fuzzy images White stripes Installation Troubleshoot Jams

Related manuals

Manual 8 pages 63.09 Kb