HP 5000 s2 Sheet-feed manual Scanner errors, Hatch Open

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Scanner errors

For help responding to an error, see the appropriate topics below.

Error	Description

USB Error	1.	Check the USB connection between the scanner and the computer.
	2.	Use the Windows Device Manager tool to verify that the computer recognizes the

scanner.

● Windows 8: Right-click the Start screen, click All apps, scroll to the right until you see the Windows System heading, click Control Panel, click Hardware and Sound, and then click Device Manager.

TIP: You can also access Device Manager from the Power User Menu (press <WIN>+<X> to access this menu).

● Vista, Windows 7: If you have the categorized Control Panel view, select Control Panel, select Hardware and Sound, and then select Device Manager. If you have the Classic view, select Control Panel, then select Device Manager.

● Windows XP: The Windows Device Manager tool is available on the Hardware tab of the Systems tool in the Control Panel.

	3.	If the computer does not recognize the scanner, uninstall and then reinstall the scanner
		software.
	4.	If the problem persists, see www.hp.com/support.

Paper Jam	A document feeder paper jam has been detected. Open the hatch and clear the jam.

Hatch Open	The hatch on the document feeder is open or not securely latched. Please close the hatch by
	pressing until you hear a click, and then rescan.

Paper Error	The document feeder cannot pick up the paper or there was a misfeed (multipick). Follow
	these steps to resolve the error:
	1.	Remove the paper from the document feeder.
	2.	Sort through the stack to make sure the sheets are not stuck together, and that there
		are no pages with attached sticky notes.
	3.	Make sure the paper meets the size and weight specifications, as specified in the
		scanner User Guide.
	4.	Verify that the removable rollers are installed correctly.
	5.	Replace the stack of originals and try again.

Hardware Error	A hardware failure occurred. Press the Power (			) button to turn off the scanner, wait 30


	seconds, and then turn on the scanner. If the message is still displayed, see www.hp.com/
	support.

38 Chapter 5 Troubleshooting

ENWW

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Contents HP Scanjet Enterprise Flow 5000 s2 Copyright and license Table of contents Troubleshooting Product accessibility and support Enww Product basics Product features FeaturesFront view Front panel Callout Name DescriptionBack view About scan profilesScanner software HP Smart Document Scan SoftwareSleep Mode HP Scanner Tools UtilityProduct basics Document loading tips Use the scannerLoad originals Attached Load documents Enww Enww Tips on scanning Scan documentsLoad cards into the document input tray Scan from ISIS- or TWAIN-compliant scanning software Scan from the front panel buttonsScan from HP Smart Document Scan Software Use the scanner Overview of scanning software features Work with scan profilesView profiles Create HP Smart Document Scan Software profilesCreate scan profiles that use non-HP scanning software Import and export Twain scan profilesScan long or extra-long documents Scan to cloudAutomatically detect page size Faster scanning with hardware compressionFilter out color from a document color dropout Automatically crop scanned image Detect multi-feeds Scan using text-enhanced black and white modeAutomatically detect color Overview of scanning software features Order maintenance and scanning supplies Care and maintenanceHP Scanner Tools Utility Maintenance tab Clean the scanning strips Clean the scanning strips Clean the paper path Clean the rollers Enww Enww Replace the rollers Replace the rollers Enww Enww Enww Troubleshooting Scanner errors Hatch OpenBasic troubleshooting tips Scanner installation troubleshooting Check the cablesScanner initialization or hardware problems Check the USB connectionScanner has stopped working correctly Check that the scanner has powerReset the scanner Enww Scanner keeps turning off Scanner operation problemsScanner will not turn on Scanner does not scan right away Scanner scans only one side of a two-sidedScanned pages are missing at the scan destination Scanned image is fuzzyScanned pages are out of order at the scan destination Optimize scanning and task speedsScan is completely black or completely white Scanned images are not straightScan files are too large Vertical white stripes appear on the printedVertical colored stripes appear on the printed Enww Scanner buttons are not working correctly Scanner paper path problems Paper jamming, skewing, misfeeds, or multiple-page feedsScanning fragile originals Paper does not feed from the scannerOriginals are curling up in the scanner output tray Bottom of the scanned image is cut offClear jams from the scanner paper path Scanned images have streaks or scratchesAn item loaded in the scanner jams repeatedly Control of the scanner buttons Product accessibility and supportLCD Reader Product accessibility and support Specifications and warranty Scanner specifications Document feeder specificationsEnergy information Environmental specificationsRegulatory information Specifications and warranty Hewlett-Packard limited warranty statement HP Scanjet Enterprise Flow 5000 s2 scannerSpecifications and warranty Index TwainLCD Fuzzy images White stripes Installation Troubleshoot Jams

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