Check that the scanner has power
The power cable is connected between the scanner and a power outlet.
●Ensure that the power cable is securely connected between the scanner and a live electrical outlet.
●If the power cable is connected to a surge protector, ensure that the surge protector is plugged into an outlet and turned on.
●Ensure that the scanner is receiving power.
◦Check that the green LED on the power supply case is on.
◦If the green LED is not on, ensure that power is available to the power outlet or surge protector that the power supply is plugged into.
◦If power is available to the power outlet or surge protector but the green LED is still not on, the power supply might be defective. Contact www.hp.com/support for assistance.
If the problem persists after verifying the above items, follow these steps:
1.Press the Power (
) button to turn off the scanner, and then disconnect the power supply from the scanner.
2.Wait 30 seconds.
3.Reconnect the power supply, and then press the Power (
) button to turn on the scanner.
Reset the scanner
You might need to reset the scanner under the following conditions:
●If you receive an error message similar to Scanner initialization failed when trying to use the scanner.
●If you receive a Scanner not found error message when trying to use the scanner and turning the power off for 30 seconds, and then back on, did not resolve the error.
To reset the scanner, follow these steps:
1.Close the HP Smart Document Scan Software and HP Scanner Tools Utility, if they are open.
2.Press the Power (
) button to turn off the scanner, and then disconnect the power supply from the scanner.
3.Wait 30 seconds.
4.Reconnect the power supply, and then press the Power (
) button to turn on the scanner.
The scanner has stopped working correctly
If the scanner stops scanning, follow these steps. After each step, start a scan to see if the scanner is working. If the problem persists, proceed with the next step.
1.A cable might be loose. Ensure that both the USB cable and power supply are properly connected.
Use the cable that was included with the scanner. Another USB cable might not be compatible with the scanner.
2.Ensure that the scanner is receiving power.
42 Chapter 5 Troubleshooting | ENWW |