HP B8550 manual Find more information, Macintosh Click Help Mac Help Library HP Product Help

Page 15

English

Chapter 1

▲Right-click the HP Digital Imaging Monitor icon on the Windows taskbar, and then click Launch/Show HP Solution Center.

You can also use the HP Solution Center to:

•Check printer status and access the printer Toolbox for maintenance utilities.

•Change printer settings.

•Order supplies.

•Start HP Photosmart software.

•Update your printer software.

•Access the HP Activity Center and HP Professional Photography Center Web sites.

For more information on using the HP Solution Center, see the onscreen Help.

You can also view informative How Do I? animations from the HP Solution Center:

▲In the HP Solution Center, click Help, and then click Open Library in the Animations Library area.

Find more information

You can access a variety of resources, both printed and onscreen, that provide information about setting up and using the HP Photosmart.

•Start Here guide: The Start Here guide provides instructions for setting up the HP Photosmart, including printhead installation, ink cartridge insertion, paper loading, and software installation. Make sure you follow the steps in the Start Here guide in order.

If you have problems during setup, check the Start Here guide for troubleshooting information, or see Troubleshooting and support on page 17.

•HP Photosmart animations: The HP Photosmart animations, located in the relevant sections of the onscreen Help, show you how to complete key tasks on the HP Photosmart. You will learn how to load paper, insert a memory card, and replace ink.

•Help from your device: The Help menu on the display provides quick access to key help topics and is available when you press the Help button. From the Idle state, pressing Help lists a menu of items for which help is available. Depending on the topic you select, the topic will appear on your display or on your computer screen. When viewing screens other than Idle, pressing Help provides context sensitive help.

•Onscreen Help: The onscreen Help provides detailed instructions on features of your HP Photosmart that are not described in this guide, including features that are only available using the software you installed with your HP Photosmart. The onscreen Help also provides regulatory and environmental information.

To access the onscreen Help

◦Windows: Click Start > All Programs > HP > Photosmart B8500 series > Help.

To install the onscreen Help, insert the software CD in your computer and follow the onscreen instructions.

◦Macintosh: Click Help > Mac Help > Library > HP Product Help.

•Readme: The Readme file contains the most recent information which might not be found in other publications. Install the software to access the Readme file.

•HP Web site: If you have Internet access, you can get help and support from the HP Web site at www.hp.com/ support. This Web site offers technical support, drivers, supplies, and ordering information.

12 HP Photosmart overview

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Contents User Guide Guide de l’utilisateur Hewlett-Packard Company notices HP Photosmart B8500 series Contents Label Control panel featuresHP Photosmart overview HP Photosmart at a glanceName and Description Label IconView Print Create Photosmart Express MenuPaper basics Choose the right paperUse this paper or media Load the main trayTo load the main tray To printTo load the photo tray Load the photo trayAvoid paper jams Print from memory cards and other devicesTo view and select photos Insert a memory card or storage deviceView and select photos To insert a memory card or connect a photo storage deviceTo print your photos Print your photosPrint from your computer Print from a software applicationTo print from a software application Windows To print from a software application Mac OS X Use the HP Solution CenterMacintosh Click Help Mac Help Library HP Product Help Find more informationCheck the estimated ink levels Maintain the HP PhotosmartWork with ink cartridges and the printhead Information on ink cartridges and the printheadReplace the ink cartridges To check the ink levels from the control panelTo replace the ink cartridges English Print a diagnostic To print a diagnosticTurn off the HP Photosmart To uninstall and reinstall the software Windows Troubleshooting and supportUninstall and reinstall the software Troubleshooting common setup issuesProduct will not turn on Setup troubleshootingTo uninstall and reinstall the software Mac SolutionSolution 5 Contact HP support for service Solution 2 Reset the productSolution 3 Press the On button more slowly Solution 4 Contact HP to replace the power supplySolution 3 Press the On button to turn on the product After setting up the product, it does not printRed X appears on the USB connect prompt Solution 4 Load paper in the input trayTo start the installation from a Windows computer Minimum System Checks screen appearsProduct is not responding Print troubleshootingSolution 1 Turn on the product Clear paper jamsTo check the printer driver status Windows Solution 2 Load paper in the input traySolution 3 Select the correct printer Solution 4 Check the printer driver statusSolution 6 Remove all cancelled print jobs from the queue Solution 7 Clear the paper jamSolution 8 Make sure the print carriage can move freely Paper is not picked up from the input tray Solution 10 Reset the productSolution 1 Reset the product Solution 2 Make sure the paper is loaded correctlyTo clean the rollers Solution 3 Check the print settingsSolution 4 Clean the rollers Solution 5 Service the productText or graphics are cut off at the edge Solution 2 Print a previously saved version of the documentSolution 1 Check the margin settings Solution 2 Check the layout of the documentProduct prints slowly Solution 3 Load the stack of papers correctlySolution 4 Try printing with borders Solution 1 Use a lower print quality settingSupport process Solution 2 Check the ink levelsSolution 3 Contact HP support If you have a problem, follow these stepsTechnical information Product specificationsPaper specifications Physical specificationsRegulatory model identification number Ink cartridge warranty informationRegulatory notices Environmental product stewardship programWarranty HP Photosmart série B8500 Dépannage et assistance Maintenance de lappareil HP PhotosmartSommaire Présentation de lappareil HP PhotosmartLibellé Fonctions du panneau de commandePrésentation de lappareil HP Photosmart Lappareil HP Photosmart en un coup dœilLibellé Icône Nom et description Afficher Imprimer Créer Enregistrer Menu Photosmart ExpressPrincipes de base sur le papier Lorsque le produit est occupéDocuments à imprimer Choix du papier appropriéChargement du bac principal Pour charger le bac principalPour charger le bac photo Chargement du bac photoPrévention des bourrages papier Insertion dune carte mémoire ou dune unité de stockage Pour afficher et sélectionner des photos Affichage et sélection de photosPour imprimer vos photos Impression de vos photos44 Présentation de lappareil HP Photosmart Pour imprimer à partir dune application logicielle Mac OS X Impression à partir dun ordinateurImpression à partir dune application logicielle Pour imprimer à partir dune application logicielle WindowsRecherche dinformations supplémentaires Utilisation du logiciel Centre de solutions HPRecherche dinformations supplémentaires Utilisation des cartouches dencre et de la tête dimpression Maintenance de lappareil HP PhotosmartVérification des niveaux dencre estimés Remplacement des cartouches dencrePour remplacer les cartouches dencre Pour imprimer une page de diagnostic Impression dune page de diagnosticMise hors tension de lappareil HP Photosmart Désinstallation et réinstallation du logiciel Pour désinstaller, puis réinstaller le logiciel WindowsDépannage et assistance Dépannage concernant linstallation Pour désinstaller, puis réinstaller le logiciel MacLappareil ne sallume pas Solution 5 Contactez lassistance HP pour la maintenance Solution 2 Réinitialisez le produitLappareil est configuré mais nimprime pas Reconnexion USB Solution 4 Chargez du papier dans le bac dalimentationPour démarrer linstallation à partir dun ordinateur Windows Un X rouge apparaît à linvite de connexion USBDépannage des problèmes dimpression Élimination de bourrages papierSolution 4 Vérifiez létat du pilote de limprimante Solution 1 Mettez le produit sous tensionSolution 2 Chargez du papier dans le bac dalimentation Solution 3 Sélectionnez l’imprimante appropriéePour supprimer une tâche dimpression Windows Pour vérifier létat du pilote dimprimante Mac OS XPour supprimer un travail dimpression Mac OS X Solution 7 Éliminez le bourrage papierSolution 4 Nettoyez les rouleaux Solution 10 Réinitialisez le produitSolution 1 Réinitialisez le produit Solution 3 Vérifiez les paramètres dimpressionPour nettoyer les rouleaux Solution 5 Réparation du produitLappareil imprime des caractères incohérents Les pages de mon document ne sortent pas dans le bon ordreSolution 1 Vérifiez le réglage des marges Solution 2 Vérifiez la mise en page du documentLe texte ou les graphiques sont tronqués au bord de la Le produit imprime lentement Solution 3 Chargez correctement la pile de papierSolution 4 Essayez dimprimer avec des bordures Solution 2 Vérifiez les niveaux dencreSolution 3 Contactez lassistance HP Procédure dassistanceSi vous rencontrez un problème, procédez comme suit Spécifications relatives au papier Configurations système minimalesRenseignements techniques Caractéristiques du produitSubstances chimiques Déclarations de conformitéInformations relatives à la garantie des cartouches dencre Numéro didentification réglementaire de modèleInformations relatives à la garantie des cartouches dencre Produit HP Durée de la garantie limitée GarantieXHPERXUJ UDQDLV
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