HP B8550 Photo CB981A#B1H manual Setup troubleshooting, Product will not turn on, Solution

Page 21

English

Chapter 3

When the software installation is complete, the HP Digital Imaging Monitor icon appears in the Windows system tray.

To uninstall and reinstall the software (Mac)

1.Disconnect the HP Photosmart from your Mac.

2.Double-click the Applications:Hewlett-Packard folder.

3.Double-click HP Uninstaller. Follow the onscreen instructions.

4.After the software is uninstalled, restart your computer, and then empty the Trash.

5.To reinstall the software, insert the HP Photosmart CD-ROM into your computer’s CD-ROM drive.

6.On the desktop, open the CD-ROM and then double-click HP Installer.

7.Follow the onscreen instructions and the printed setup instructions that came with the HP Photosmart.

Setup troubleshooting

This section contains setup troubleshooting information for the product.

The product will not turn on

Try the following solutions if there are no light indications, no noise, and no movement from the product when you turn it on.

•Solution 1: Make sure you use the power cord that came with the product

•Solution 2: Reset the product

•Solution 3: Press the On button more slowly

•Solution 4: Contact HP to replace the power supply

•Solution 5: Contact HP support for service

Solution 1: Make sure you use the power cord that came with the product

Solution

•Make sure the power cord is firmly connected to both the product and the power adapter. Plug the power cord into a power outlet, surge protector, or power strip.

1Power connection

2Power cord and adapter

3Power outlet

•If you are using a power strip, make sure the power strip is turned on. Or, try plugging the product directly into a power outlet.

•Test the power outlet to make sure it is working. Plug in an appliance that you know works, and see if the appliance has power. If not, then there might be a problem with the power outlet.

•If you plugged the product into a switched outlet, make sure the outlet is switched on. If it is switched to on but still does not work, then there might be a problem with the power outlet.

Cause: The product was not being used with the power cord provided.

If this did not solve the issue, try the next solution.

18 Troubleshooting and support

Image 21

Contents User Guide Guide de l’utilisateur Hewlett-Packard Company notices HP Photosmart B8500 series Contents HP Photosmart overview Control panel featuresHP Photosmart at a glance LabelName and Description Label IconPaper basics Photosmart Express MenuChoose the right paper View Print CreateTo load the main tray Load the main trayTo print Use this paper or mediaTo load the photo tray Load the photo trayAvoid paper jams Print from memory cards and other devicesView and select photos Insert a memory card or storage deviceTo insert a memory card or connect a photo storage device To view and select photosTo print your photos Print your photosPrint from your computer Print from a software applicationTo print from a software application Windows To print from a software application Mac OS X Use the HP Solution CenterMacintosh Click Help Mac Help Library HP Product Help Find more informationWork with ink cartridges and the printhead Maintain the HP PhotosmartInformation on ink cartridges and the printhead Check the estimated ink levelsReplace the ink cartridges To check the ink levels from the control panelTo replace the ink cartridges English Print a diagnostic To print a diagnosticTurn off the HP Photosmart Uninstall and reinstall the software Troubleshooting and supportTroubleshooting common setup issues To uninstall and reinstall the software WindowsTo uninstall and reinstall the software Mac Setup troubleshootingSolution Product will not turn onSolution 3 Press the On button more slowly Solution 2 Reset the productSolution 4 Contact HP to replace the power supply Solution 5 Contact HP support for serviceSolution 3 Press the On button to turn on the product After setting up the product, it does not printTo start the installation from a Windows computer Solution 4 Load paper in the input trayMinimum System Checks screen appears Red X appears on the USB connect promptSolution 1 Turn on the product Print troubleshootingClear paper jams Product is not respondingSolution 3 Select the correct printer Solution 2 Load paper in the input traySolution 4 Check the printer driver status To check the printer driver status WindowsSolution 6 Remove all cancelled print jobs from the queue Solution 7 Clear the paper jamSolution 8 Make sure the print carriage can move freely Solution 1 Reset the product Solution 10 Reset the productSolution 2 Make sure the paper is loaded correctly Paper is not picked up from the input traySolution 4 Clean the rollers Solution 3 Check the print settingsSolution 5 Service the product To clean the rollersSolution 1 Check the margin settings Solution 2 Print a previously saved version of the documentSolution 2 Check the layout of the document Text or graphics are cut off at the edgeSolution 4 Try printing with borders Solution 3 Load the stack of papers correctlySolution 1 Use a lower print quality setting Product prints slowlySolution 3 Contact HP support Solution 2 Check the ink levelsIf you have a problem, follow these steps Support processPaper specifications Product specificationsPhysical specifications Technical informationRegulatory notices Ink cartridge warranty informationEnvironmental product stewardship program Regulatory model identification numberWarranty HP Photosmart série B8500 Sommaire Maintenance de lappareil HP PhotosmartPrésentation de lappareil HP Photosmart Dépannage et assistancePrésentation de lappareil HP Photosmart Fonctions du panneau de commandeLappareil HP Photosmart en un coup dœil LibelléLibellé Icône Nom et description Principes de base sur le papier Menu Photosmart ExpressLorsque le produit est occupé Afficher Imprimer Créer EnregistrerChargement du bac principal Choix du papier appropriéPour charger le bac principal Documents à imprimerPour charger le bac photo Chargement du bac photoPrévention des bourrages papier Insertion dune carte mémoire ou dune unité de stockage Pour afficher et sélectionner des photos Affichage et sélection de photosPour imprimer vos photos Impression de vos photos44 Présentation de lappareil HP Photosmart Impression à partir dune application logicielle Impression à partir dun ordinateurPour imprimer à partir dune application logicielle Windows Pour imprimer à partir dune application logicielle Mac OS XRecherche dinformations supplémentaires Utilisation du logiciel Centre de solutions HPRecherche dinformations supplémentaires Utilisation des cartouches dencre et de la tête dimpression Maintenance de lappareil HP PhotosmartVérification des niveaux dencre estimés Remplacement des cartouches dencrePour remplacer les cartouches dencre Pour imprimer une page de diagnostic Impression dune page de diagnosticMise hors tension de lappareil HP Photosmart Désinstallation et réinstallation du logiciel Pour désinstaller, puis réinstaller le logiciel WindowsDépannage et assistance Dépannage concernant linstallation Pour désinstaller, puis réinstaller le logiciel MacLappareil ne sallume pas Solution 5 Contactez lassistance HP pour la maintenance Solution 2 Réinitialisez le produitLappareil est configuré mais nimprime pas Pour démarrer linstallation à partir dun ordinateur Windows Solution 4 Chargez du papier dans le bac dalimentationUn X rouge apparaît à linvite de connexion USB Reconnexion USBDépannage des problèmes dimpression Élimination de bourrages papierSolution 2 Chargez du papier dans le bac dalimentation Solution 1 Mettez le produit sous tensionSolution 3 Sélectionnez l’imprimante appropriée Solution 4 Vérifiez létat du pilote de limprimantePour supprimer une tâche dimpression Windows Pour vérifier létat du pilote dimprimante Mac OS XPour supprimer un travail dimpression Mac OS X Solution 7 Éliminez le bourrage papierSolution 1 Réinitialisez le produit Solution 10 Réinitialisez le produitSolution 3 Vérifiez les paramètres dimpression Solution 4 Nettoyez les rouleauxLappareil imprime des caractères incohérents Solution 5 Réparation du produitLes pages de mon document ne sortent pas dans le bon ordre Pour nettoyer les rouleauxSolution 1 Vérifiez le réglage des marges Solution 2 Vérifiez la mise en page du documentLe texte ou les graphiques sont tronqués au bord de la Solution 4 Essayez dimprimer avec des bordures Solution 3 Chargez correctement la pile de papierSolution 2 Vérifiez les niveaux dencre Le produit imprime lentementSolution 3 Contactez lassistance HP Procédure dassistanceSi vous rencontrez un problème, procédez comme suit Renseignements techniques Configurations système minimalesCaractéristiques du produit Spécifications relatives au papierInformations relatives à la garantie des cartouches dencre Déclarations de conformitéNuméro didentification réglementaire de modèle Substances chimiquesInformations relatives à la garantie des cartouches dencre Produit HP Durée de la garantie limitée GarantieXHPERXUJUDQDLV

Related manuals

Manual 2 pages 44.91 Kb