HP B8550 Photo CB981A#B1H manual After setting up the product, it does not print

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Chapter 3

English

For more information on installing the software and connecting the USB cable, see the Start Here guide that came with the product.

Cause: The USB cable was connected before the software was installed. Connecting the USB cable before you are prompted can cause errors.

After setting up the product, it does not print

Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.

•Solution 1: Check the connection between the product and computer

•Solution 2: Check that the ink cartridges are installed properly and have ink

•Solution 3: Press the On button to turn on the product

•Solution 4: Load paper in the input tray

Solution 1: Check the connection between the product and computer

Solution: Check the connection between the product and computer.

Cause: The product and computer were not communicating with each other.

If this did not solve the issue, try the next solution.

Solution 2: Check that the ink cartridges are installed properly and have ink

Solution: Check that the ink cartridges are installed properly and have ink.

For more information, see:

•Work with ink cartridges and the printhead on page 13

Cause: There might have been a problem with one or more of the ink cartridges.

If this did not solve the issue, try the next solution.

Solution 3: Press the On button to turn on the product

Solution: Look at the display on the product. If the display is blank and the On button is not lit, the product is turned off. Make sure the power cord is firmly connected to the product and plugged into a power outlet. Press the On button to turn on the product.

Cause: The product might not have been turned on. If this did not solve the issue, try the next solution.

20 Troubleshooting and support

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Contents User Guide Guide de l’utilisateur Hewlett-Packard Company notices HP Photosmart B8500 series Contents Label Control panel featuresHP Photosmart overview HP Photosmart at a glanceName and Description Label IconView Print Create Photosmart Express MenuPaper basics Choose the right paperUse this paper or media Load the main trayTo load the main tray To printTo load the photo tray Load the photo trayAvoid paper jams Print from memory cards and other devicesTo view and select photos Insert a memory card or storage deviceView and select photos To insert a memory card or connect a photo storage deviceTo print your photos Print your photosTo print from a software application Windows Print from your computerPrint from a software application To print from a software application Mac OS X Use the HP Solution CenterMacintosh Click Help Mac Help Library HP Product Help Find more informationCheck the estimated ink levels Maintain the HP PhotosmartWork with ink cartridges and the printhead Information on ink cartridges and the printheadTo replace the ink cartridges Replace the ink cartridgesTo check the ink levels from the control panel English Turn off the HP Photosmart Print a diagnosticTo print a diagnostic To uninstall and reinstall the software Windows Troubleshooting and supportUninstall and reinstall the software Troubleshooting common setup issuesProduct will not turn on Setup troubleshootingTo uninstall and reinstall the software Mac SolutionSolution 5 Contact HP support for service Solution 2 Reset the productSolution 3 Press the On button more slowly Solution 4 Contact HP to replace the power supplySolution 3 Press the On button to turn on the product After setting up the product, it does not printRed X appears on the USB connect prompt Solution 4 Load paper in the input trayTo start the installation from a Windows computer Minimum System Checks screen appearsProduct is not responding Print troubleshootingSolution 1 Turn on the product Clear paper jamsTo check the printer driver status Windows Solution 2 Load paper in the input traySolution 3 Select the correct printer Solution 4 Check the printer driver statusSolution 8 Make sure the print carriage can move freely Solution 6 Remove all cancelled print jobs from the queueSolution 7 Clear the paper jam Paper is not picked up from the input tray Solution 10 Reset the productSolution 1 Reset the product Solution 2 Make sure the paper is loaded correctlyTo clean the rollers Solution 3 Check the print settingsSolution 4 Clean the rollers Solution 5 Service the productText or graphics are cut off at the edge Solution 2 Print a previously saved version of the documentSolution 1 Check the margin settings Solution 2 Check the layout of the documentProduct prints slowly Solution 3 Load the stack of papers correctlySolution 4 Try printing with borders Solution 1 Use a lower print quality settingSupport process Solution 2 Check the ink levelsSolution 3 Contact HP support If you have a problem, follow these stepsTechnical information Product specificationsPaper specifications Physical specificationsRegulatory model identification number Ink cartridge warranty informationRegulatory notices Environmental product stewardship programWarranty HP Photosmart série B8500 Dépannage et assistance Maintenance de lappareil HP PhotosmartSommaire Présentation de lappareil HP PhotosmartLibellé Fonctions du panneau de commandePrésentation de lappareil HP Photosmart Lappareil HP Photosmart en un coup dœilLibellé Icône Nom et description Afficher Imprimer Créer Enregistrer Menu Photosmart ExpressPrincipes de base sur le papier Lorsque le produit est occupéDocuments à imprimer Choix du papier appropriéChargement du bac principal Pour charger le bac principalPour charger le bac photo Chargement du bac photoPrévention des bourrages papier Insertion dune carte mémoire ou dune unité de stockage Pour afficher et sélectionner des photos Affichage et sélection de photosPour imprimer vos photos Impression de vos photos44 Présentation de lappareil HP Photosmart Pour imprimer à partir dune application logicielle Mac OS X Impression à partir dun ordinateurImpression à partir dune application logicielle Pour imprimer à partir dune application logicielle WindowsRecherche dinformations supplémentaires Utilisation du logiciel Centre de solutions HPRecherche dinformations supplémentaires Utilisation des cartouches dencre et de la tête dimpression Maintenance de lappareil HP PhotosmartVérification des niveaux dencre estimés Remplacement des cartouches dencrePour remplacer les cartouches dencre Pour imprimer une page de diagnostic Impression dune page de diagnosticMise hors tension de lappareil HP Photosmart Dépannage et assistance Désinstallation et réinstallation du logicielPour désinstaller, puis réinstaller le logiciel Windows Lappareil ne sallume pas Dépannage concernant linstallationPour désinstaller, puis réinstaller le logiciel Mac Solution 5 Contactez lassistance HP pour la maintenance Solution 2 Réinitialisez le produitLappareil est configuré mais nimprime pas Reconnexion USB Solution 4 Chargez du papier dans le bac dalimentationPour démarrer linstallation à partir dun ordinateur Windows Un X rouge apparaît à linvite de connexion USBDépannage des problèmes dimpression Élimination de bourrages papierSolution 4 Vérifiez létat du pilote de limprimante Solution 1 Mettez le produit sous tensionSolution 2 Chargez du papier dans le bac dalimentation Solution 3 Sélectionnez l’imprimante appropriéePour supprimer une tâche dimpression Windows Pour vérifier létat du pilote dimprimante Mac OS XPour supprimer un travail dimpression Mac OS X Solution 7 Éliminez le bourrage papierSolution 4 Nettoyez les rouleaux Solution 10 Réinitialisez le produitSolution 1 Réinitialisez le produit Solution 3 Vérifiez les paramètres dimpressionPour nettoyer les rouleaux Solution 5 Réparation du produitLappareil imprime des caractères incohérents Les pages de mon document ne sortent pas dans le bon ordreLe texte ou les graphiques sont tronqués au bord de la Solution 1 Vérifiez le réglage des margesSolution 2 Vérifiez la mise en page du document Le produit imprime lentement Solution 3 Chargez correctement la pile de papierSolution 4 Essayez dimprimer avec des bordures Solution 2 Vérifiez les niveaux dencreSi vous rencontrez un problème, procédez comme suit Solution 3 Contactez lassistance HPProcédure dassistance Spécifications relatives au papier Configurations système minimalesRenseignements techniques Caractéristiques du produitSubstances chimiques Déclarations de conformitéInformations relatives à la garantie des cartouches dencre Numéro didentification réglementaire de modèleInformations relatives à la garantie des cartouches dencre Produit HP Durée de la garantie limitée GarantieXHPERXUJUDQDLV

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