HP B8550 Photo CB981A#B1H Solution 2 Reset the product, Solution 5 Contact HP support for service

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Solution 2: Reset the product

Solution: Turn off the product and reset it by disconnecting the power cord. Wait 60 seconds, and then plug in the power cord. Turn on the product.

Cause: The product experienced an error.

If this did not solve the issue, try the next solution.

Solution 3: Press the On button more slowly

Solution: The product might not respond if you press the On button too quickly. Press the On button once. It might take a few minutes for the product to turn on. If you press the On button again during this time, you might turn the product off.

CAUTION: If the product still does not turn on, it might have a mechanical failure. Unplug the product from the power outlet.

Contact HP support for service.

Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.

Cause: You pressed the On button too quickly.

If this did not solve the issue, try the next solution.

Solution 4: Contact HP to replace the power supply

Solution: Contact HP support to request a power supply for the product.

Go to: www.hp.com/support.

If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.

Cause: The power supply was not intended for use with this product. If this did not solve the issue, try the next solution.

Solution 5: Contact HP support for service

Solution: If you have completed all of the steps provided in the previous solutions and are still having a problem, contact HP support for service.

Go to: www.hp.com/support.

If prompted, choose your country/region, and then click Contact HP for technical support. Cause: You might need assistance to enable the product or software to function properly.

I connected the USB cable, but I am having problems using the product with my computer

Solution: You must first install the software that came with the product before connecting the USB cable. During installation, do not plug in the USB cable until prompted by the onscreen instructions.

Once you have installed the software, connecting your computer to the product with a USB cable is straightforward. Simply plug one end of the USB cable into the back of your computer and the other into the back of the product. You can connect to any USB port on your computer.

English

Setup troubleshooting

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Contents User Guide Guide de l’utilisateur Hewlett-Packard Company notices HP Photosmart B8500 series Contents HP Photosmart at a glance Control panel featuresHP Photosmart overview LabelLabel Icon Name and DescriptionChoose the right paper Photosmart Express MenuPaper basics View Print CreateTo print Load the main trayTo load the main tray Use this paper or mediaLoad the photo tray To load the photo trayPrint from memory cards and other devices Avoid paper jamsTo insert a memory card or connect a photo storage device Insert a memory card or storage deviceView and select photos To view and select photosPrint your photos To print your photosPrint from a software application Print from your computerTo print from a software application Windows Use the HP Solution Center To print from a software application Mac OS XFind more information Macintosh Click Help Mac Help Library HP Product HelpInformation on ink cartridges and the printhead Maintain the HP PhotosmartWork with ink cartridges and the printhead Check the estimated ink levelsTo check the ink levels from the control panel Replace the ink cartridgesTo replace the ink cartridges English To print a diagnostic Print a diagnosticTurn off the HP Photosmart Troubleshooting common setup issues Troubleshooting and supportUninstall and reinstall the software To uninstall and reinstall the software WindowsSolution Setup troubleshootingTo uninstall and reinstall the software Mac Product will not turn onSolution 4 Contact HP to replace the power supply Solution 2 Reset the productSolution 3 Press the On button more slowly Solution 5 Contact HP support for serviceAfter setting up the product, it does not print Solution 3 Press the On button to turn on the productMinimum System Checks screen appears Solution 4 Load paper in the input trayTo start the installation from a Windows computer Red X appears on the USB connect promptClear paper jams Print troubleshootingSolution 1 Turn on the product Product is not respondingSolution 4 Check the printer driver status Solution 2 Load paper in the input traySolution 3 Select the correct printer To check the printer driver status WindowsSolution 7 Clear the paper jam Solution 6 Remove all cancelled print jobs from the queueSolution 8 Make sure the print carriage can move freely Solution 2 Make sure the paper is loaded correctly Solution 10 Reset the productSolution 1 Reset the product Paper is not picked up from the input traySolution 5 Service the product Solution 3 Check the print settingsSolution 4 Clean the rollers To clean the rollersSolution 2 Check the layout of the document Solution 2 Print a previously saved version of the documentSolution 1 Check the margin settings Text or graphics are cut off at the edgeSolution 1 Use a lower print quality setting Solution 3 Load the stack of papers correctlySolution 4 Try printing with borders Product prints slowlyIf you have a problem, follow these steps Solution 2 Check the ink levelsSolution 3 Contact HP support Support processPhysical specifications Product specificationsPaper specifications Technical informationEnvironmental product stewardship program Ink cartridge warranty informationRegulatory notices Regulatory model identification numberWarranty HP Photosmart série B8500 Présentation de lappareil HP Photosmart Maintenance de lappareil HP PhotosmartSommaire Dépannage et assistanceLappareil HP Photosmart en un coup dœil Fonctions du panneau de commandePrésentation de lappareil HP Photosmart LibelléLibellé Icône Nom et description Lorsque le produit est occupé Menu Photosmart ExpressPrincipes de base sur le papier Afficher Imprimer Créer EnregistrerPour charger le bac principal Choix du papier appropriéChargement du bac principal Documents à imprimerChargement du bac photo Pour charger le bac photoPrévention des bourrages papier Insertion dune carte mémoire ou dune unité de stockage Affichage et sélection de photos Pour afficher et sélectionner des photosImpression de vos photos Pour imprimer vos photos44 Présentation de lappareil HP Photosmart Pour imprimer à partir dune application logicielle Windows Impression à partir dun ordinateurImpression à partir dune application logicielle Pour imprimer à partir dune application logicielle Mac OS XUtilisation du logiciel Centre de solutions HP Recherche dinformations supplémentairesRecherche dinformations supplémentaires Maintenance de lappareil HP Photosmart Utilisation des cartouches dencre et de la tête dimpressionRemplacement des cartouches dencre Vérification des niveaux dencre estimésPour remplacer les cartouches dencre Impression dune page de diagnostic Pour imprimer une page de diagnosticMise hors tension de lappareil HP Photosmart Pour désinstaller, puis réinstaller le logiciel Windows Désinstallation et réinstallation du logicielDépannage et assistance Pour désinstaller, puis réinstaller le logiciel Mac Dépannage concernant linstallationLappareil ne sallume pas Solution 2 Réinitialisez le produit Solution 5 Contactez lassistance HP pour la maintenanceLappareil est configuré mais nimprime pas Un X rouge apparaît à linvite de connexion USB Solution 4 Chargez du papier dans le bac dalimentationPour démarrer linstallation à partir dun ordinateur Windows Reconnexion USBÉlimination de bourrages papier Dépannage des problèmes dimpressionSolution 3 Sélectionnez l’imprimante appropriée Solution 1 Mettez le produit sous tensionSolution 2 Chargez du papier dans le bac dalimentation Solution 4 Vérifiez létat du pilote de limprimantePour vérifier létat du pilote dimprimante Mac OS X Pour supprimer une tâche dimpression WindowsSolution 7 Éliminez le bourrage papier Pour supprimer un travail dimpression Mac OS XSolution 3 Vérifiez les paramètres dimpression Solution 10 Réinitialisez le produitSolution 1 Réinitialisez le produit Solution 4 Nettoyez les rouleauxLes pages de mon document ne sortent pas dans le bon ordre Solution 5 Réparation du produitLappareil imprime des caractères incohérents Pour nettoyer les rouleauxSolution 2 Vérifiez la mise en page du document Solution 1 Vérifiez le réglage des margesLe texte ou les graphiques sont tronqués au bord de la Solution 2 Vérifiez les niveaux dencre Solution 3 Chargez correctement la pile de papierSolution 4 Essayez dimprimer avec des bordures Le produit imprime lentementProcédure dassistance Solution 3 Contactez lassistance HPSi vous rencontrez un problème, procédez comme suit Caractéristiques du produit Configurations système minimalesRenseignements techniques Spécifications relatives au papierNuméro didentification réglementaire de modèle Déclarations de conformitéInformations relatives à la garantie des cartouches dencre Substances chimiquesInformations relatives à la garantie des cartouches dencre Garantie Produit HP Durée de la garantie limitéeXHPERXUJUDQDLV

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