HP B8550 Photo CB981A#B1H Maintain the HP Photosmart, Work with ink cartridges and the printhead

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2 Maintain the HP Photosmart

The HP Photosmart requires little maintenance. You might need to replace ink cartridges, clean the printhead, or align the printer from time to time. This section provides instructions for keeping the HP Photosmart in top working condition. Perform these simple maintenance procedures as necessary.

Work with ink cartridges and the printhead

To ensure the best print quality from the HP Photosmart, you will need to perform some simple maintenance procedures and, when prompted by a message on the display, replace the ink cartridges.

Information on ink cartridges and the printhead

The following tips help maintain HP ink cartridges and ensure consistent print quality.

Make sure you follow the instructions in the Start Here guide for installing the printhead and the ink cartridges for the first time. For information on the ink cartridges used by this product, see the back cover of this guide.

If you need to replace an ink cartridge, wait until you have the new ink cartridge available to install before removing the old cartridge.

CAUTION: Wait until you have a new ink cartridge available before removing the old ink cartridge. Do not leave the ink cartridge outside of the product for an extended period of time. This can result in damage to both the product and the ink cartridge.

Keep all ink cartridges in the original sealed packages until they are needed.

Turn off the HP Photosmart by pressing the On button located on the product. Wait until the On light turns off before unplugging the power cord or turning off a power strip. If you improperly turn off the HP Photosmart, the print carriage might not return to the correct position causing problems with the ink cartridges and print quality issues.

Store ink cartridges at room temperature (15.6-26.6° C or 60-78° F).

You do not need to replace the cartridges until print quality becomes unacceptable, but a significant decrease in print quality may be the result of one or more depleted cartridges. It could also be caused by a clogged printhead. Possible solutions include checking the estimated ink levels remaining in the cartridges, and cleaning the printhead. Cleaning the printhead will use some ink.

NOTE: Ink level warnings and indicators provide estimates for planning purposes only. When you receive a low-ink warning message, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace the ink cartridges until print quality becomes unacceptable.

Do not clean the printhead unnecessarily. This wastes ink and shortens the life of the cartridges.

Handle ink cartridges carefully. Dropping, jarring, or rough handling during installation can cause temporary printing problems.

If you are transporting the product, do the following to prevent ink leaking from the print carriage or other damage from occurring to the product:

Make sure you turn off the product by pressing the On button.

The print carriage should be parked on the right side in the service station.

Make sure you leave the ink cartridges and printhead installed.

Lightly pack the inside of the product with crumpled newspaper to prevent the print carriage from moving during transportation.

The product must be transported sitting flat; it should not be placed its side, back, front, or top.

Check the estimated ink levels

You can easily check the ink supply level to determine how soon you might need to replace an ink cartridge. The ink supply level shows an estimate of the amount of ink remaining in the ink cartridges.

NOTE: 1 If you have installed a refilled or remanufactured cartridge, or a cartridge that has been used in another printer, the ink level indicator might be inaccurate or unavailable.

English

Work with ink cartridges and the printhead

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Contents User Guide Guide de l’utilisateur Hewlett-Packard Company notices HP Photosmart B8500 series Contents Control panel features HP Photosmart overviewHP Photosmart at a glance LabelLabel Icon Name and DescriptionPhotosmart Express Menu Paper basicsChoose the right paper View Print CreateLoad the main tray To load the main trayTo print Use this paper or mediaLoad the photo tray To load the photo trayPrint from memory cards and other devices Avoid paper jamsInsert a memory card or storage device View and select photosTo insert a memory card or connect a photo storage device To view and select photosPrint your photos To print your photosPrint from a software application Print from your computerTo print from a software application Windows Use the HP Solution Center To print from a software application Mac OS XFind more information Macintosh Click Help Mac Help Library HP Product HelpMaintain the HP Photosmart Work with ink cartridges and the printheadInformation on ink cartridges and the printhead Check the estimated ink levelsTo check the ink levels from the control panel Replace the ink cartridgesTo replace the ink cartridges English To print a diagnostic Print a diagnosticTurn off the HP Photosmart Troubleshooting and support Uninstall and reinstall the softwareTroubleshooting common setup issues To uninstall and reinstall the software WindowsSetup troubleshooting To uninstall and reinstall the software MacSolution Product will not turn onSolution 2 Reset the product Solution 3 Press the On button more slowlySolution 4 Contact HP to replace the power supply Solution 5 Contact HP support for serviceAfter setting up the product, it does not print Solution 3 Press the On button to turn on the productSolution 4 Load paper in the input tray To start the installation from a Windows computerMinimum System Checks screen appears Red X appears on the USB connect promptPrint troubleshooting Solution 1 Turn on the productClear paper jams Product is not respondingSolution 2 Load paper in the input tray Solution 3 Select the correct printerSolution 4 Check the printer driver status To check the printer driver status WindowsSolution 7 Clear the paper jam Solution 6 Remove all cancelled print jobs from the queueSolution 8 Make sure the print carriage can move freely Solution 10 Reset the product Solution 1 Reset the productSolution 2 Make sure the paper is loaded correctly Paper is not picked up from the input traySolution 3 Check the print settings Solution 4 Clean the rollersSolution 5 Service the product To clean the rollersSolution 2 Print a previously saved version of the document Solution 1 Check the margin settingsSolution 2 Check the layout of the document Text or graphics are cut off at the edgeSolution 3 Load the stack of papers correctly Solution 4 Try printing with bordersSolution 1 Use a lower print quality setting Product prints slowlySolution 2 Check the ink levels Solution 3 Contact HP supportIf you have a problem, follow these steps Support processProduct specifications Paper specificationsPhysical specifications Technical informationInk cartridge warranty information Regulatory noticesEnvironmental product stewardship program Regulatory model identification numberWarranty HP Photosmart série B8500 Maintenance de lappareil HP Photosmart SommairePrésentation de lappareil HP Photosmart Dépannage et assistanceFonctions du panneau de commande Présentation de lappareil HP PhotosmartLappareil HP Photosmart en un coup dœil LibelléLibellé Icône Nom et description Menu Photosmart Express Principes de base sur le papierLorsque le produit est occupé Afficher Imprimer Créer EnregistrerChoix du papier approprié Chargement du bac principalPour charger le bac principal Documents à imprimerChargement du bac photo Pour charger le bac photoPrévention des bourrages papier Insertion dune carte mémoire ou dune unité de stockage Affichage et sélection de photos Pour afficher et sélectionner des photosImpression de vos photos Pour imprimer vos photos44 Présentation de lappareil HP Photosmart Impression à partir dun ordinateur Impression à partir dune application logiciellePour imprimer à partir dune application logicielle Windows Pour imprimer à partir dune application logicielle Mac OS XUtilisation du logiciel Centre de solutions HP Recherche dinformations supplémentairesRecherche dinformations supplémentaires Maintenance de lappareil HP Photosmart Utilisation des cartouches dencre et de la tête dimpressionRemplacement des cartouches dencre Vérification des niveaux dencre estimésPour remplacer les cartouches dencre Impression dune page de diagnostic Pour imprimer une page de diagnosticMise hors tension de lappareil HP Photosmart Pour désinstaller, puis réinstaller le logiciel Windows Désinstallation et réinstallation du logicielDépannage et assistance Pour désinstaller, puis réinstaller le logiciel Mac Dépannage concernant linstallationLappareil ne sallume pas Solution 2 Réinitialisez le produit Solution 5 Contactez lassistance HP pour la maintenanceLappareil est configuré mais nimprime pas Solution 4 Chargez du papier dans le bac dalimentation Pour démarrer linstallation à partir dun ordinateur WindowsUn X rouge apparaît à linvite de connexion USB Reconnexion USBÉlimination de bourrages papier Dépannage des problèmes dimpressionSolution 1 Mettez le produit sous tension Solution 2 Chargez du papier dans le bac dalimentationSolution 3 Sélectionnez l’imprimante appropriée Solution 4 Vérifiez létat du pilote de limprimantePour vérifier létat du pilote dimprimante Mac OS X Pour supprimer une tâche dimpression WindowsSolution 7 Éliminez le bourrage papier Pour supprimer un travail dimpression Mac OS XSolution 10 Réinitialisez le produit Solution 1 Réinitialisez le produitSolution 3 Vérifiez les paramètres dimpression Solution 4 Nettoyez les rouleauxSolution 5 Réparation du produit Lappareil imprime des caractères incohérentsLes pages de mon document ne sortent pas dans le bon ordre Pour nettoyer les rouleauxSolution 2 Vérifiez la mise en page du document Solution 1 Vérifiez le réglage des margesLe texte ou les graphiques sont tronqués au bord de la Solution 3 Chargez correctement la pile de papier Solution 4 Essayez dimprimer avec des borduresSolution 2 Vérifiez les niveaux dencre Le produit imprime lentementProcédure dassistance Solution 3 Contactez lassistance HPSi vous rencontrez un problème, procédez comme suit Configurations système minimales Renseignements techniquesCaractéristiques du produit Spécifications relatives au papierDéclarations de conformité Informations relatives à la garantie des cartouches dencreNuméro didentification réglementaire de modèle Substances chimiquesInformations relatives à la garantie des cartouches dencre Garantie Produit HP Durée de la garantie limitéeXHPERXUJ UDQDLV
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