IMPORTANT: Another type of note that provides clarifying information or specific instructions.
TIP: Tips provide helpful hints and shortcuts, such as suggestions about how you can perform a task more easily or more efficiently.
Customer Support
HP TippingPoint is committed to providing quality customer support to our customers. Each customer is provided with a customized support agreement that provides detailed customer and support contact information. When you need technical support, use the following information to contact Customer Support.
•Before Contacting Support, page 3
•Contact Information, page 3
Before Contacting Support
For the most efficient resolution of your problem, please take a moment to gather some basic information from your records and from your system before contacting HP TippingPoint customer support.
Customer Support Information
Information | Location |
|
|
Your customer number | You can find this number on your Customer Support Agreement |
| and on the shipping invoice that came with your IPS. |
|
|
Your DV Toolkit version number | You can find this information by clicking Help > About in the |
| NGFW menu bar. |
|
|
Your NGFW Appliance serial | You can find this number in the LSM in the System Summary |
number | page, or on the shipping invoice that came with your system. |
|
|
Your TOS version number | You can find this information in the LSM in the System Summary |
| page, or by using the CLI show version command. |
|
|
Your SMS server serial number | You can find this number on the bottom of the server chassis. |
| Also, from the SMS CLI, you can run the key command. |
|
|
Your SMS version number | You can find this information on the Dashboard in the Updates |
| area. The Admin > General screen also displays the version |
| number. |
|
|
Contact Information
For additional information or assistance, contact the HP Networking Support:
http://www.hp.com/networking/support
Before contacting HP, collect the following information:
•Product model names and numbers
•Technical support registration number (if applicable)
•Product serial numbers
•Error messages
•Operating system type and revision level
•Detailed questions
Next Generation Firewall Concepts and Deployment Guide | 3 |