HP 510x Print Server manual Troubleshooting the HP Jetdirect Print Server Introduction

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Troubleshooting the HP Jetdirect Print Server

Introduction

This chapter describes how to diagnose and correct problems associated with the HP Jetdirect print server.

A flowchart guides you to the correct procedures for troubleshooting the following:

●Printer problems

●HP Jetdirect hardware installation and connection problems

●Network related problems

This chapter also helps you to understand your HP Jetdirect print server configuration page.

To troubleshoot your HP Jetdirect print server, you may need the following items:

●Your printer’s user guide

●Your printer's getting started guide

●The installation manuals for your print server

●The diagnostics tools and utilities provided with your network software (such as the PCONSOLE or NWADMIN utility provided with Novell NetWare software, or the ping command provided with UNIX systems)

●A printer configuration page

Note	Frequently asked questions about installing and
	configuring HP Jetdirect print servers can be found
	at HP online support at
	http://www.hp.com/support/net_printing.

58 Troubleshooting the HP Jetdirect Print Server

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Contents HP Jetdirect Print Server Page Administrator’s Guide HP Jetdirect Print Servers 300X/510X Trademark Credits Table of Contents Using the Embedded Web Server Troubleshooting the HP Jetdirect Print ServerHP Jetdirect Configuration Page Messages TCP/IP OverviewIntroducing the HP Jetdirect Print Server Introduction Supported Print ServersSupport Materials Software, Driver, and Flash Image UpgradesSupported Networks HP Software Solutions Summary Software Solutions Table TCP/IP Software SolutionsHP-UX HP Jetdirect Printer Installer for UnixInstalling HP Web Jetadmin HP Web JetadminSystem Requirements Removing HP Web Jetadmin Software Configuring and Modifying a DeviceVerifying Installation and Providing Access Internet Printer Connection Software Windows 2000/XP/ServerFeatures Supported Proxies Supported BrowsersWindows TCP/IP Configuration Introduction Linux and Unix systems For more information Using BOOTP/TFTP Why Use BOOTP/TFTPBootp broadcast packets may not be Systems That Use Network Information Service NISConfiguring the Bootp Server Properly configuredTags in the bootptab file 1 Bootptab File EntriesNodename Tags in the bootptab file 2 Tftp Configuration File EntriesT144 TCP/IP Configuration Tftp Configuration File Parameters 1 Ews-configTftp Configuration File Parameters 2 Using Dhcp Tftp Configuration File Parameters 3Unix Systems Windows SystemsWindows 2000 Server/Server TCP/IP Configuration Enabling or Disabling Dhcp Using Rarp Using the arp and ping Commands Unix Using Telnet TCP/IP Configuration Telnet Configuration Parameter Examples Telnet Configuration Parameter Examples 1 192.168.10.1Telnet Configuration Parameter Examples 2 Banner0Using the Embedded Web Server Using Telnet to Erase the Existing IP AddressMoving to Another Network Configuring for LPD Printing Introduction About LPDRequirements for Configuring LPD LPD Programs and Protocols Program Name Purpose of ProgramSetting Up Print Queues LPD Setup OverviewSetting Up IP Parameters Supported Queue NamesPrinting a Test File LPD on Unix Systems Configuring Print Queues for BSD-based SystemsExample Example Configuring Print Queues Using SAM HP-UX systems For HP-UX systems, substitute lp -dfor lpr -P Installing TCP/IP Software LPD on Windows 2000/Server 2003 SystemsConfiguring for LPD Printing Select and enable Other Network File and Print Services Add LPR compatible printer windowVerifying the Configuration Printing from Windows ClientsFTP Printing Introduction RequirementsFTP Connections Using FTP PrintingPrint Files Control ConnectionFTP Login Ending the FTP SessionUser Commands for HP Jetdirect FTP Server Description CommandsCtrl-C Example of an FTP Session This is an example of a typical FTP printing sessionTroubleshooting the HP Jetdirect Print Server Introduction Resetting to Factory Defaults HP Jetdirect External Print ServersGeneral Troubleshooting Troubleshooting Chart Assessing the ProblemProcedure 1 Verifying that the Printer is On and Online Procedure 2 Printing an HP Jetdirect ConfigurationProcedure 3 Resolving Printer Display Error Messages Telnet IP address port Frames are using the same network Ethernet Configuration External Single Port Print Servers Troubleshooting the HP Jetdirect Print Server HP Jetdirect Configuration Page Messages Introduction Ethernet configuration pagesHP Jetdirect Product Information General HP Jetdirect Messages 1 General HP Jetdirect Messages 2 General HP Jetdirect Messages 3 General HP Jetdirect Messages 4 General HP Jetdirect Messages 5 General HP Jetdirect Messages 6 General HP Jetdirect Messages 7 General HP Jetdirect Messages 8 General HP Jetdirect Messages 9 General HP Jetdirect Messages 10 Network Statistics Mode Novell NetWare Configuration Messages 1IPX/SPX Status Source RoutingNovell NetWare Configuration Messages 2 DLC/LLC Configuration MessagesTCP/IP Configuration Messages 1 TCP/IP Configuration Messages 2 Apple EtherTalk Configuration Messages 1Snmp SET Cmty Apple EtherTalk Configuration Messages 2Snmp Messages NameInternet Protocol IP TCP/IP Overview IntroductionTransmission Control Protocol TCP User Datagram Protocol UDP IP AddressIP Address Network Portion IP Address Host Portion IP Address Structure and Class88 TCP/IP Overview Configuring IP Addresses Dynamic Host Configuration Protocol DhcpSubnets Subnet MaskDefault Gateway GatewaysUsing the Embedded Web Server Introduction Figure B.1 Embedded Web ServerCompatible Web Browsers Supported HP Web Jetadmin VersionBrowser Exceptions Viewing the Embedded Web Server Figure B.2 Entering the IP AddressSpecial Features Operating NotesConfiguration Error IndexIndex Network Frame Type Rcvd OUT of Buffers Overflow Error Tftp Progress Local Error Remote Error 76 Retries Exceeded Page Enww