Procedure 3: Resolving Printer Display Error Messages
Try to isolate the problem to either the printer or the print server.
1.Disconnect the print server from the printer. Does the same error message appear on the printer?
■See your printer documentation for a complete list of control panel messages and corrective actions.
Procedure 4: Resolving Printer Communication Problems with the Network
Check the following items to verify that the printer is communicating with the network. This information assumes you have already printed a configuration page.
1.Is there any physical connection problems between the workstation or file server and the HP Jetdirect print server?
Verify network cabling, connections, and router configurations.
2.Are your network cables connected properly?
Make sure that the printer is attached to the network using the appropriate HP Jetdirect print server port and cable. Check each cable connection to make sure it is secure and in the right place. If the problem continues, try a different cable or ports on the switch, hub or transceiver.
3.Have any software applications been added to the network?
Make sure they are compatible and that they are installed correctly with the correct printer drivers. Refer to the appropriate chapter for your network operating system to verify the connection.
4.Are other users able to print?
The problem may be workstation specific. Check the workstation network drivers, printer drivers, and redirection (capture in Novell NetWare).
5.If other users are able to print, are they using the same network operating system?
Check your system for proper network operating system setup.
62 Troubleshooting the HP Jetdirect Print Server
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