HP 510x Print Server manual General Troubleshooting, Troubleshooting Chart Assessing the Problem

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General Troubleshooting

Troubleshooting Chart - Assessing the Problem

Figure 6.1 Assessing the Problem

60 Troubleshooting the HP Jetdirect Print Server

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Contents HP Jetdirect Print Server Page Administrator’s Guide HP Jetdirect Print Servers 300X/510X Trademark Credits Table of Contents Troubleshooting the HP Jetdirect Print Server HP Jetdirect Configuration Page MessagesUsing the Embedded Web Server TCP/IP OverviewIntroducing the HP Jetdirect Print Server Introduction Supported Print ServersSoftware, Driver, and Flash Image Upgrades Support MaterialsSupported Networks HP Software Solutions Summary Software Solutions Table Software Solutions TCP/IPHP-UX HP Jetdirect Printer Installer for UnixHP Web Jetadmin Installing HP Web JetadminSystem Requirements Configuring and Modifying a Device Removing HP Web Jetadmin SoftwareVerifying Installation and Providing Access Internet Printer Connection Software Windows 2000/XP/ServerFeatures Supported Browsers Supported ProxiesWindows TCP/IP Configuration Introduction Linux and Unix systems For more information Using BOOTP/TFTP Why Use BOOTP/TFTPSystems That Use Network Information Service NIS Configuring the Bootp ServerBootp broadcast packets may not be Properly configuredBootptab File Entries Tags in the bootptab file 1Nodename Tftp Configuration File Entries Tags in the bootptab file 2T144 TCP/IP Configuration Tftp Configuration File Parameters 1 Ews-configTftp Configuration File Parameters 2 Using Dhcp Tftp Configuration File Parameters 3Unix Systems Windows SystemsWindows 2000 Server/Server TCP/IP Configuration Enabling or Disabling Dhcp Using Rarp Using the arp and ping Commands Unix Using Telnet TCP/IP Configuration Telnet Configuration Parameter Examples Telnet Configuration Parameter Examples 1 192.168.10.1Telnet Configuration Parameter Examples 2 Banner0Using the Embedded Web Server Using Telnet to Erase the Existing IP AddressMoving to Another Network Configuring for LPD Printing Introduction About LPDRequirements for Configuring LPD LPD Programs and Protocols Program Name Purpose of ProgramLPD Setup Overview Setting Up IP ParametersSetting Up Print Queues Supported Queue NamesPrinting a Test File Configuring Print Queues for BSD-based Systems LPD on Unix SystemsExample Example Configuring Print Queues Using SAM HP-UX systems For HP-UX systems, substitute lp -dfor lpr -P Installing TCP/IP Software LPD on Windows 2000/Server 2003 SystemsConfiguring for LPD Printing Select and enable Other Network File and Print Services Add LPR compatible printer windowVerifying the Configuration Printing from Windows ClientsFTP Printing Introduction RequirementsUsing FTP Printing Print FilesFTP Connections Control ConnectionFTP Login Ending the FTP SessionCommands User Commands for HP Jetdirect FTP Server DescriptionCtrl-C Example of an FTP Session This is an example of a typical FTP printing sessionTroubleshooting the HP Jetdirect Print Server Introduction Resetting to Factory Defaults HP Jetdirect External Print ServersGeneral Troubleshooting Troubleshooting Chart Assessing the ProblemProcedure 1 Verifying that the Printer is On and Online Procedure 2 Printing an HP Jetdirect ConfigurationProcedure 3 Resolving Printer Display Error Messages Telnet IP address port Frames are using the same network Ethernet Configuration External Single Port Print Servers Troubleshooting the HP Jetdirect Print Server HP Jetdirect Configuration Page Messages Introduction Ethernet configuration pagesHP Jetdirect Product Information General HP Jetdirect Messages 1 General HP Jetdirect Messages 2 General HP Jetdirect Messages 3 General HP Jetdirect Messages 4 General HP Jetdirect Messages 5 General HP Jetdirect Messages 6 General HP Jetdirect Messages 7 General HP Jetdirect Messages 8 General HP Jetdirect Messages 9 General HP Jetdirect Messages 10 Network Statistics Novell NetWare Configuration Messages 1 IPX/SPX StatusMode Source RoutingNovell NetWare Configuration Messages 2 DLC/LLC Configuration MessagesTCP/IP Configuration Messages 1 TCP/IP Configuration Messages 2 Apple EtherTalk Configuration Messages 1Apple EtherTalk Configuration Messages 2 Snmp MessagesSnmp SET Cmty NameTCP/IP Overview Introduction Internet Protocol IPTransmission Control Protocol TCP IP Address User Datagram Protocol UDPIP Address Network Portion IP Address Host Portion IP Address Structure and Class88 TCP/IP Overview Configuring IP Addresses Dynamic Host Configuration Protocol DhcpSubnets Subnet MaskDefault Gateway GatewaysUsing the Embedded Web Server Introduction Figure B.1 Embedded Web ServerSupported HP Web Jetadmin Version Compatible Web BrowsersBrowser Exceptions Viewing the Embedded Web Server Figure B.2 Entering the IP AddressSpecial Features Operating NotesConfiguration Error IndexIndex Network Frame Type Rcvd OUT of Buffers Overflow Error Tftp Progress Local Error Remote Error 76 Retries Exceeded Page Enww
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