HP NetServer 5971-0821 manual Troubleshooting Checklist, Common Error Messages, 101

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B Troubleshooting

Troubleshooting Checklist

Most problems that occur with your host adapter result from errors in preparing and connecting devices on the SCSI bus. If you have problems when using your host adapter, check these items first.

•Are all SCSI devices powered?

•Are all SCSI bus cables and power cables properly connected?

•Is the host adapter firmly seated and secured in a PCI slot that is capable of bus mastering?

•Is pin-1 orientation maintained throughout the SCSI bus?

•Does the host adapter and all devices on the SCSI bus have unique SCSI IDs?

•Are all devices on the SCSI bus terminated properly?

•Are the PCI configuration parameters set correctly in your HP Netservers setup program?

•Is parity checking consistently enabled or disabled on all devices on the SCSI bus?

If your problems persist, continue with the following sections.

Common Error Messages

If the host adapter BIOS is enabled, but it fails to initialize, the system displays a specific error message followed by a BIOS Installation Failure message. Here are some of these error messages and their meanings:

Device connected, but not ready.

The host adapter received no answer when it requested data from an installed SCSI device. Try setting the Send Start Unit Command to yes for the host adapter.

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Contents HP Part Number Audience Assumptions Contents Novell NetWare Installation Microsoft Windows 2000 InstallationLinux Support Product Specifications Troubleshooting 101 SCO OpenServer InstallationSCO UnixWare Installation Index 111 Warranty and Support 109Regulatory Information 103 HP Ultra3 Single Channel Scsi Host Bus Adapter Installation and SetupPrimary and Secondary Bus Segments Bus Segments on the HP Ultra3 Scsi Host AdapterBit and 64-bit Expansion Slots Installing the HP Ultra3 Scsi Host Bus AdapterHost Bus Adapter Installed in 64-bit Slot Terminate the Ends Setting Up Scsi DevicesChoosing Scsi Cables Check the Scsi IDsPage Connecting the Scsi Host Adapter to the Common Tray Connecting Scsi DevicesCommon Tray Cable Connection Connecting the Scsi Host Adapter to a Hot-Plug CageHot-Plug Cage Cable Connections Connecting Ultra/Fast Wide Scsi DevicesConnecting Ultra/Fast Wide Scsi Devices Connecting Internal Ultra/Fast Narrow DevicesConnecting Ultra/Fast Narrow Devices Connecting External Scsi Devices10. Connecting External Scsi Devices Embedded Ultra3 Drivers HP Ultra3 Scsi Host Adapter Driver SoftwarePreloaded Ultra3 Drivers Troubleshooting Scsi Device Configuration Configuration with SCSISelectBoot Device Options Starting SCSISelect SCSISelect Options Available Default SettingsAdvanced Configuration Options Scsi Bus Interface Definitions Using SCSISelect SettingsExiting SCSISelect Scsi Device Configuration Boot Device OptionsAdvanced Configuration Options Page Page Using Scsi Disk Utilities Adaptec Ultra3 PCI Scsi Controller NT4.0 Microsoft Windows NT InstallationInstalling the Driver When Installing Windows NT Completing a Fresh Windows NT 4.0 Installation From CD-ROM Installing the Driver When Windows NT is Already InstalledUpdating Windows NT Using Advanced Configuration ParametersRegdword Using Windows NT Scsi ParametersUsing Driver-specific Parameters Page Type a\nt4\hotp160m.reg and press Enter Hot-Plug PCI FeatureRemoving a Host Adapter Using Windows NT and the Host AdapterRemoving a Host Adapter in Windows NT Problems and SolutionsPress spacebar NOW to invoke the Last Known Good menu Error MessagesXxxxx021 Target device protocol error Adpu160m.sys Error MessagesXxxxx010 Error issuing command Xxxxx011 Error issuing commandXxxxx032 Target device busy Xxxxx023 Target device parity errorXxxxx024 Data overrun or underrun Xxxxx031 Target device queue fullXxxxx0ce Scatter/gather limit exceeded Xxxxxd4 Adapter hardware failure adapter resetXxxxx0d6 Internal driver error Xxxxx097 Unable to allocate memoryPage Press any key to boot from CD Microsoft Windows 2000 InstallationInstalling the Driver When Installing Windows Click the Control Panel Using Windows 2000 Scsi Parameters Regdword Regsz Troubleshooting Problems and Solutions Driver Error Messages Xxxxx021 Target device protocol error Xxxxx089 Unable to allocate memory Xxxxxd4 Adapter hardware failure adapter reset Page NetWare 3.12/3.2 Novell NetWare InstallationInstalling the Driver When Installing NetWare Download the Nwpa Update PackageLswap loader.exe \server.312\server.exe cd \server.312 Copy cdrom.nlm to c\server.312\cdsaveLoad c\server.312\adpt160m slot=2 NetWare 4.12/4.2Select Save parameter and continue, and press Enter NetWareMkdir c\scsi Copy a\dos\*.* c\scsi DOS Drivers for CD-ROM AccessInstall CD-ROM Drivers on a DOS Bootable Hard Disk Load pathnameadpt160m options Installing the Driver When NetWare is Already InstalledLoad c\nwserver\adpt160m verbose=y Loading the Driver at Server BootupUsing the Load Command Line Options Load pathnameadpt160m.ham optionsOption Values Default Description Adpt160m.ham Command Line OptionsMultluntargets= Binary Hex Bit Mask OptionsLoad a\netware\adpt160m.ham Using NetWare and the Host AdapterSample Load Commands Using Removable MediaLock Status Mount StatusLoad pathnameadpt160m Using the NetWare Tape BackupUsing a CD-ROM with NetWare Cd mount x name Optimizing PerformanceScan all luns Cd device listXxxxx081 Adapter software initialization failure Xxxxx080 Unable to allocate memoryPage Xxxxx0a9 Possible interrupt conflict Xxxxx0a4 Scsi bus reset by third party hardwareXxxxx0c9 Invalid command line parameter Xxxxx0ac Driver already loaded for all host bus adaptersPage Installing SCO OpenServer SCO OpenServer InstallationInstalling the Driver When Installing SCO OpenServer When you see these prompts Umount /stand Name Description Logical Bus Adapter Device Unit Prefix Type Number HostEnter Using Multiple Host Adapters Using SCO OpenServer and the Host AdapterUsing Tunable Parameters for the ad160 Driver Setting ParametersChanging the Boot Disk Using Wide Scsi Host Adapters and DevicesEnabling Scatter/Gather and Tagged Queuing Changing the Maximum Number of LUNs SupportedMy computer does not recognize my host adapter My computer does not recognize my Scsi devicesAm having problems booting the computer from a Scsi drive Ad160 Sdsk My computer hangs during heavy system load activity My computer crashes or displays panic messages at boot timeType Y to rebuild the kernel environment Reboot the system Xxxxx0ca Cannot initialize device Page Installing the Driver When Installing UnixWare SCO UnixWare InstallationInstalling the Driver When UnixWare is Already Installed Pkgadd -d diskette1 Back Up the ComputerLoad the Package Cat /etc/conf/sdevice.d/adst21 Modify the New System FileRebuild the UnixWare Kernel Type pkginfo -l adstxx and press EnterCd /etc/conf/cf.d cp unix /stand/unix cd Shutdown -g0 Using UnixWare and the Host AdapterBoot the New Kernel Cd /etc/conf/bin Idbuild -BEtc/conf/bin/idbuild -B Cp /etc/conf/cf.d/unix /stand/unix Using Tunable ParametersRemoving the Driver Etc/conf/bin/idinstall -d adst70 Etc/conf/bin/idinstall -d adst21Troubleshooting Xxxxx011 Error issuing command Adapter was given more or less data than was expected Xxxxx046 Target device did not respond to abort sequence Xxxxx097 Unable to allocate memory Linux Operating System World Wide Web URL Linux SupportPage Electrical Product SpecificationsEnvironmental PhysicalRegulatory 100 Device connected, but not ready TroubleshootingTroubleshooting Checklist Common Error Messages102 Start unit request failedTime-out failure during … Class B Equipment Regulatory InformationRegulatory Notices Electromagnetic Compliance Federal Communications Commission104 Class a AccessoriesClass a Equipment 105 For products labeled as Class BFor products labeled as Class a 106 Class a Warning 107 108 Declaration of Conformity US, EU, Australia109 Warranty and SupportHardware Accessories Limited Warranty Hewlett-Packard Hardware AccessoriesCanada HP Repair and Telephone SupportWorld Wide Web Third-Party Hardware Products111 Index112 113 114