HP NetServer 5971-0821 manual Problems and Solutions

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Problems and Solutions

I made changes to the host adapter configuration and Windows 2000 no longer boots!

The boot manager for Windows 2000 contains recovery logic to allow you to return to the last known good configuration. If you have changed your host adapter configuration and Windows 2000 no longer boots, follow these steps to recover:

1.Undo any hardware changes you have made to the computer since it was last operational.

2.Reboot the computer. Watch the display carefully during bootup. When you see the message Starting Windows... appear at the bottom of the screen, press F8. This opens the Windows 2000 Advanced Options menu. Select the Last Known Good Configuration option and select a boot profile.

3.Once your computer is operational again, check all of the hardware and software configuration changes you want to make. Look specifically for conflicts with parts of the existing system configuration that are not being changed.

Error Messages

Error messages generated by the Windows 2000 Driver Set can be viewed by opening the Windows 2000 Event Viewer error logs.

To view events generated by the driver, follow these steps:

1.Double-click the Event Viewer icon in the Administrative Tools program group.

Error messages generated by the driver show up as Event ID 11. Error messages generated by the SCSI port show up as Event ID 9.

2.To view event details, select System Log from the Event Viewer tree. Double-click the appropriate Windows 2000 driver event that has an Event ID of 11. (There may be none or multiple driver events.)

The top portion of the Event Detail dialog box displays information such as the time that the event was generated, the computer on which the event occurred (in case of remote monitoring), and the description of the event. The Data section of the Event Details dialog box displays the error messages generated.

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Contents HP Part Number Audience Assumptions Contents Novell NetWare Installation Microsoft Windows 2000 InstallationSCO UnixWare Installation SCO OpenServer InstallationLinux Support Product Specifications Troubleshooting 101 Regulatory Information 103 Warranty and Support 109Index 111 HP Ultra3 Single Channel Scsi Host Bus Adapter Installation and SetupPrimary and Secondary Bus Segments Bus Segments on the HP Ultra3 Scsi Host AdapterBit and 64-bit Expansion Slots Installing the HP Ultra3 Scsi Host Bus AdapterHost Bus Adapter Installed in 64-bit Slot Choosing Scsi Cables Setting Up Scsi DevicesCheck the Scsi IDs Terminate the EndsPage Connecting the Scsi Host Adapter to the Common Tray Connecting Scsi DevicesCommon Tray Cable Connection Connecting the Scsi Host Adapter to a Hot-Plug CageHot-Plug Cage Cable Connections Connecting Ultra/Fast Wide Scsi DevicesConnecting Ultra/Fast Wide Scsi Devices Connecting Internal Ultra/Fast Narrow DevicesConnecting Ultra/Fast Narrow Devices Connecting External Scsi Devices10. Connecting External Scsi Devices Preloaded Ultra3 Drivers HP Ultra3 Scsi Host Adapter Driver SoftwareEmbedded Ultra3 Drivers Troubleshooting Boot Device Options Configuration with SCSISelectScsi Device Configuration Advanced Configuration Options SCSISelect Options Available Default SettingsStarting SCSISelect Exiting SCSISelect Using SCSISelect SettingsScsi Bus Interface Definitions Scsi Device Configuration Boot Device OptionsAdvanced Configuration Options Page Page Using Scsi Disk Utilities Installing the Driver When Installing Windows NT Microsoft Windows NT InstallationAdaptec Ultra3 PCI Scsi Controller NT4.0 Completing a Fresh Windows NT 4.0 Installation From CD-ROM Installing the Driver When Windows NT is Already InstalledUpdating Windows NT Using Advanced Configuration ParametersRegdword Using Windows NT Scsi ParametersUsing Driver-specific Parameters Page Type a\nt4\hotp160m.reg and press Enter Hot-Plug PCI FeatureRemoving a Host Adapter Using Windows NT and the Host AdapterRemoving a Host Adapter in Windows NT Problems and SolutionsPress spacebar NOW to invoke the Last Known Good menu Error MessagesXxxxx010 Error issuing command Adpu160m.sys Error MessagesXxxxx011 Error issuing command Xxxxx021 Target device protocol errorXxxxx024 Data overrun or underrun Xxxxx023 Target device parity errorXxxxx031 Target device queue full Xxxxx032 Target device busyXxxxx0d6 Internal driver error Xxxxxd4 Adapter hardware failure adapter resetXxxxx097 Unable to allocate memory Xxxxx0ce Scatter/gather limit exceededPage Installing the Driver When Installing Windows Microsoft Windows 2000 InstallationPress any key to boot from CD Click the Control Panel Using Windows 2000 Scsi Parameters Regdword Regsz Troubleshooting Problems and Solutions Driver Error Messages Xxxxx021 Target device protocol error Xxxxx089 Unable to allocate memory Xxxxxd4 Adapter hardware failure adapter reset Page Installing the Driver When Installing NetWare Novell NetWare InstallationDownload the Nwpa Update Package NetWare 3.12/3.2Lswap loader.exe \server.312\server.exe cd \server.312 Copy cdrom.nlm to c\server.312\cdsaveLoad c\server.312\adpt160m slot=2 NetWare 4.12/4.2Select Save parameter and continue, and press Enter NetWareInstall CD-ROM Drivers on a DOS Bootable Hard Disk DOS Drivers for CD-ROM AccessMkdir c\scsi Copy a\dos\*.* c\scsi Load pathnameadpt160m options Installing the Driver When NetWare is Already InstalledUsing the Load Command Line Options Loading the Driver at Server BootupLoad pathnameadpt160m.ham options Load c\nwserver\adpt160m verbose=yOption Values Default Description Adpt160m.ham Command Line OptionsMultluntargets= Binary Hex Bit Mask OptionsSample Load Commands Using NetWare and the Host AdapterUsing Removable Media Load a\netware\adpt160m.hamLock Status Mount StatusUsing a CD-ROM with NetWare Using the NetWare Tape BackupLoad pathnameadpt160m Scan all luns Optimizing PerformanceCd device list Cd mount x nameXxxxx081 Adapter software initialization failure Xxxxx080 Unable to allocate memoryPage Xxxxx0c9 Invalid command line parameter Xxxxx0a4 Scsi bus reset by third party hardwareXxxxx0ac Driver already loaded for all host bus adapters Xxxxx0a9 Possible interrupt conflictPage Installing the Driver When Installing SCO OpenServer SCO OpenServer InstallationInstalling SCO OpenServer When you see these prompts Umount /stand Name Description Logical Bus Adapter Device Unit Prefix Type Number HostEnter Using Multiple Host Adapters Using SCO OpenServer and the Host AdapterChanging the Boot Disk Setting ParametersUsing Wide Scsi Host Adapters and Devices Using Tunable Parameters for the ad160 DriverEnabling Scatter/Gather and Tagged Queuing Changing the Maximum Number of LUNs SupportedMy computer does not recognize my host adapter My computer does not recognize my Scsi devicesAm having problems booting the computer from a Scsi drive Ad160 Sdsk My computer hangs during heavy system load activity My computer crashes or displays panic messages at boot timeType Y to rebuild the kernel environment Reboot the system Xxxxx0ca Cannot initialize device Page Installing the Driver When Installing UnixWare SCO UnixWare InstallationInstalling the Driver When UnixWare is Already Installed Load the Package Back Up the ComputerPkgadd -d diskette1 Rebuild the UnixWare Kernel Modify the New System FileType pkginfo -l adstxx and press Enter Cat /etc/conf/sdevice.d/adst21Boot the New Kernel Using UnixWare and the Host AdapterCd /etc/conf/bin Idbuild -B Cd /etc/conf/cf.d cp unix /stand/unix cd Shutdown -g0Removing the Driver Using Tunable ParametersEtc/conf/bin/idbuild -B Cp /etc/conf/cf.d/unix /stand/unix Etc/conf/bin/idinstall -d adst70 Etc/conf/bin/idinstall -d adst21Troubleshooting Xxxxx011 Error issuing command Adapter was given more or less data than was expected Xxxxx046 Target device did not respond to abort sequence Xxxxx097 Unable to allocate memory Linux Operating System World Wide Web URL Linux SupportPage Electrical Product SpecificationsEnvironmental PhysicalRegulatory 100 Troubleshooting Checklist TroubleshootingCommon Error Messages Device connected, but not readyTime-out failure during … Start unit request failed102 Regulatory Notices Electromagnetic Compliance Regulatory InformationFederal Communications Commission Class B EquipmentClass a Equipment Class a Accessories104 For products labeled as Class a For products labeled as Class B105 106 Class a Warning 107 108 Declaration of Conformity US, EU, AustraliaHardware Accessories Limited Warranty Warranty and SupportHewlett-Packard Hardware Accessories 109World Wide Web HP Repair and Telephone SupportThird-Party Hardware Products Canada111 Index112 113 114