HP NetServer 5971-0821 manual Warranty and Support, Hardware Accessories Limited Warranty, 109

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D Warranty and Support

The hardware warranty below applies to components purchased as accessories. If your component was factory installed as part of an HP Netserver model, refer to the HP Netserver Warranty and Service/Support Booklet for the warranty limitations, customer responsibilities, and other terms and conditions.

Hardware Accessories Limited Warranty

Hewlett-Packard Hardware Accessories

An HP Netserver Hardware Accessory is an internal HP hardware product that is specifically designated for use with HP Netservers; is added on or integrated into an HP Netserver in order to provide higher performance, capacity, or increased capability; and is listed as a product in HP's Corporate Price List. Upon installation inside an HP Netserver, the HP Netserver Hardware Accessory carries a System-Matching Warranty. This warranty includes a one- year

Return-to-HP warranty or the remainder of the warranty period for the original HP Netserver in which it is installed, whichever is longer.

This accessory may be serviced through expedited part shipment. In this event, HP will prepay shipping charges, duty, and taxes; provide telephone assistance on replacement of the component; and pay shipping charges, duty, and taxes for any part that HP asks to be returned.

HP warrants this HP Netserver Hardware Accessory against defects in material and workmanship, under normal use, for the period specified in the section titled HP Netserver Limited Warranty Coverage. The warranty commences on receipt of this product by Customer from HP or Reseller. If HP or Reseller receives notice of such defects during the warranty period, HP or Reseller will either, at its option, repair or replace products that prove to be defective.

Should HP or Reseller be unable to repair or replace the hardware accessory within a reasonable amount of time, Customer's alternate remedy shall be a refund of the purchase price upon return of the hardware accessory product.

HP products external to the system processor unit, such as external storage subsystems, printers, or other peripherals, are covered by the applicable

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Contents HP Part Number Audience Assumptions Contents Novell NetWare Installation Microsoft Windows 2000 InstallationSCO UnixWare Installation SCO OpenServer InstallationLinux Support Product Specifications Troubleshooting 101 Regulatory Information 103 Warranty and Support 109Index 111 HP Ultra3 Single Channel Scsi Host Bus Adapter Installation and SetupPrimary and Secondary Bus Segments Bus Segments on the HP Ultra3 Scsi Host AdapterBit and 64-bit Expansion Slots Installing the HP Ultra3 Scsi Host Bus AdapterHost Bus Adapter Installed in 64-bit Slot Terminate the Ends Setting Up Scsi DevicesChoosing Scsi Cables Check the Scsi IDsPage Connecting the Scsi Host Adapter to the Common Tray Connecting Scsi DevicesCommon Tray Cable Connection Connecting the Scsi Host Adapter to a Hot-Plug CageHot-Plug Cage Cable Connections Connecting Ultra/Fast Wide Scsi DevicesConnecting Ultra/Fast Wide Scsi Devices Connecting Internal Ultra/Fast Narrow DevicesConnecting Ultra/Fast Narrow Devices Connecting External Scsi Devices10. Connecting External Scsi Devices Preloaded Ultra3 Drivers HP Ultra3 Scsi Host Adapter Driver SoftwareEmbedded Ultra3 Drivers Troubleshooting Boot Device Options Configuration with SCSISelectScsi Device Configuration Advanced Configuration Options SCSISelect Options Available Default SettingsStarting SCSISelect Exiting SCSISelect Using SCSISelect SettingsScsi Bus Interface Definitions Scsi Device Configuration Boot Device OptionsAdvanced Configuration Options Page Page Using Scsi Disk Utilities Installing the Driver When Installing Windows NT Microsoft Windows NT InstallationAdaptec Ultra3 PCI Scsi Controller NT4.0 Completing a Fresh Windows NT 4.0 Installation From CD-ROM Installing the Driver When Windows NT is Already InstalledUpdating Windows NT Using Advanced Configuration ParametersRegdword Using Windows NT Scsi ParametersUsing Driver-specific Parameters Page Type a\nt4\hotp160m.reg and press Enter Hot-Plug PCI FeatureRemoving a Host Adapter Using Windows NT and the Host AdapterRemoving a Host Adapter in Windows NT Problems and SolutionsPress spacebar NOW to invoke the Last Known Good menu Error MessagesXxxxx021 Target device protocol error Adpu160m.sys Error MessagesXxxxx010 Error issuing command Xxxxx011 Error issuing commandXxxxx032 Target device busy Xxxxx023 Target device parity errorXxxxx024 Data overrun or underrun Xxxxx031 Target device queue fullXxxxx0ce Scatter/gather limit exceeded Xxxxxd4 Adapter hardware failure adapter resetXxxxx0d6 Internal driver error Xxxxx097 Unable to allocate memoryPage Installing the Driver When Installing Windows Microsoft Windows 2000 InstallationPress any key to boot from CD Click the Control Panel Using Windows 2000 Scsi Parameters Regdword Regsz Troubleshooting Problems and Solutions Driver Error Messages Xxxxx021 Target device protocol error Xxxxx089 Unable to allocate memory Xxxxxd4 Adapter hardware failure adapter reset Page NetWare 3.12/3.2 Novell NetWare InstallationInstalling the Driver When Installing NetWare Download the Nwpa Update PackageLswap loader.exe \server.312\server.exe cd \server.312 Copy cdrom.nlm to c\server.312\cdsaveLoad c\server.312\adpt160m slot=2 NetWare 4.12/4.2Select Save parameter and continue, and press Enter NetWareInstall CD-ROM Drivers on a DOS Bootable Hard Disk DOS Drivers for CD-ROM AccessMkdir c\scsi Copy a\dos\*.* c\scsi Load pathnameadpt160m options Installing the Driver When NetWare is Already InstalledLoad c\nwserver\adpt160m verbose=y Loading the Driver at Server BootupUsing the Load Command Line Options Load pathnameadpt160m.ham optionsOption Values Default Description Adpt160m.ham Command Line OptionsMultluntargets= Binary Hex Bit Mask OptionsLoad a\netware\adpt160m.ham Using NetWare and the Host AdapterSample Load Commands Using Removable MediaLock Status Mount StatusUsing a CD-ROM with NetWare Using the NetWare Tape BackupLoad pathnameadpt160m Cd mount x name Optimizing PerformanceScan all luns Cd device listXxxxx081 Adapter software initialization failure Xxxxx080 Unable to allocate memoryPage Xxxxx0a9 Possible interrupt conflict Xxxxx0a4 Scsi bus reset by third party hardwareXxxxx0c9 Invalid command line parameter Xxxxx0ac Driver already loaded for all host bus adaptersPage Installing the Driver When Installing SCO OpenServer SCO OpenServer InstallationInstalling SCO OpenServer When you see these prompts Umount /stand Name Description Logical Bus Adapter Device Unit Prefix Type Number HostEnter Using Multiple Host Adapters Using SCO OpenServer and the Host AdapterUsing Tunable Parameters for the ad160 Driver Setting ParametersChanging the Boot Disk Using Wide Scsi Host Adapters and DevicesEnabling Scatter/Gather and Tagged Queuing Changing the Maximum Number of LUNs SupportedMy computer does not recognize my host adapter My computer does not recognize my Scsi devicesAm having problems booting the computer from a Scsi drive Ad160 Sdsk My computer hangs during heavy system load activity My computer crashes or displays panic messages at boot timeType Y to rebuild the kernel environment Reboot the system Xxxxx0ca Cannot initialize device Page Installing the Driver When Installing UnixWare SCO UnixWare InstallationInstalling the Driver When UnixWare is Already Installed Load the Package Back Up the ComputerPkgadd -d diskette1 Cat /etc/conf/sdevice.d/adst21 Modify the New System FileRebuild the UnixWare Kernel Type pkginfo -l adstxx and press EnterCd /etc/conf/cf.d cp unix /stand/unix cd Shutdown -g0 Using UnixWare and the Host AdapterBoot the New Kernel Cd /etc/conf/bin Idbuild -BRemoving the Driver Using Tunable ParametersEtc/conf/bin/idbuild -B Cp /etc/conf/cf.d/unix /stand/unix Etc/conf/bin/idinstall -d adst70 Etc/conf/bin/idinstall -d adst21Troubleshooting Xxxxx011 Error issuing command Adapter was given more or less data than was expected Xxxxx046 Target device did not respond to abort sequence Xxxxx097 Unable to allocate memory Linux Operating System World Wide Web URL Linux SupportPage Electrical Product SpecificationsEnvironmental PhysicalRegulatory 100 Device connected, but not ready TroubleshootingTroubleshooting Checklist Common Error MessagesTime-out failure during … Start unit request failed102 Class B Equipment Regulatory InformationRegulatory Notices Electromagnetic Compliance Federal Communications CommissionClass a Equipment Class a Accessories104 For products labeled as Class a For products labeled as Class B105 106 Class a Warning 107 108 Declaration of Conformity US, EU, Australia109 Warranty and SupportHardware Accessories Limited Warranty Hewlett-Packard Hardware AccessoriesCanada HP Repair and Telephone SupportWorld Wide Web Third-Party Hardware Products111 Index112 113 114