HP NetServer 5971-0821 manual Troubleshooting

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Troubleshooting

Problems and Solutions

My computer crashes or displays panic messages during the bootup procedure!

You may have to boot from the backup kernel created earlier, and then perform the driver update procedure again.

To boot from the old kernel, follow these steps:

1.Reboot the computer.

2.At the Booting UNIX System… prompt or loading UnixWare graphics, press the Spacebar.

3.For UnixWare 2.1x: From the [boot]# prompt, first type KERNEL=old kernel (e.g., KERNEL=unix.work) and press Enter. Then, type go and press Enter. Your computer should now boot from the backup kernel created earlier in “Installing the Driver When UnixWare is Already Installed” on page 84.

4.For UnixWare 7.01/7.1: From the [boot]# prompt, first type

BOOTPROG=old kernel (e.g., BOOTPROG=unix.work) and press Enter. Then, type go and press Enter. Your computer should now boot from the backup kernel created earlier in “Installing the Driver When UnixWare is Already Installed” on page 84.

To repeat the driver update procedure, follow these steps:

1.Follow the instructions in “Removing the Driver” on page 88 to delete the driver from your computer.

2.Perform the driver update procedure again. See “Installing the Driver When UnixWare is Already Installed” on page 84.

Error Messages

The error messages listed below are the messages associated with the drivers. Messages are listed sequentially according to the last three digits of the error code. For example, [xxxxx020], [xxxxx021], [xxxxx022], etc.

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Contents HP Part Number Audience Assumptions Contents Microsoft Windows 2000 Installation Novell NetWare InstallationSCO OpenServer Installation SCO UnixWare InstallationLinux Support Product Specifications Troubleshooting 101 Warranty and Support 109 Regulatory Information 103Index 111 Installation and Setup HP Ultra3 Single Channel Scsi Host Bus AdapterBus Segments on the HP Ultra3 Scsi Host Adapter Primary and Secondary Bus SegmentsInstalling the HP Ultra3 Scsi Host Bus Adapter Bit and 64-bit Expansion SlotsHost Bus Adapter Installed in 64-bit Slot Setting Up Scsi Devices Choosing Scsi CablesCheck the Scsi IDs Terminate the EndsPage Connecting Scsi Devices Connecting the Scsi Host Adapter to the Common TrayConnecting the Scsi Host Adapter to a Hot-Plug Cage Common Tray Cable ConnectionConnecting Ultra/Fast Wide Scsi Devices Hot-Plug Cage Cable ConnectionsConnecting Internal Ultra/Fast Narrow Devices Connecting Ultra/Fast Wide Scsi DevicesConnecting External Scsi Devices Connecting Ultra/Fast Narrow Devices10. Connecting External Scsi Devices HP Ultra3 Scsi Host Adapter Driver Software Preloaded Ultra3 DriversEmbedded Ultra3 Drivers Troubleshooting Configuration with SCSISelect Boot Device OptionsScsi Device Configuration SCSISelect Options Available Default Settings Advanced Configuration OptionsStarting SCSISelect Using SCSISelect Settings Exiting SCSISelectScsi Bus Interface Definitions Boot Device Options Scsi Device ConfigurationAdvanced Configuration Options Page Page Using Scsi Disk Utilities Microsoft Windows NT Installation Installing the Driver When Installing Windows NTAdaptec Ultra3 PCI Scsi Controller NT4.0 Installing the Driver When Windows NT is Already Installed Completing a Fresh Windows NT 4.0 Installation From CD-ROMUsing Advanced Configuration Parameters Updating Windows NTUsing Windows NT Scsi Parameters RegdwordUsing Driver-specific Parameters Page Hot-Plug PCI Feature Type a\nt4\hotp160m.reg and press EnterUsing Windows NT and the Host Adapter Removing a Host AdapterProblems and Solutions Removing a Host Adapter in Windows NTError Messages Press spacebar NOW to invoke the Last Known Good menuAdpu160m.sys Error Messages Xxxxx010 Error issuing commandXxxxx011 Error issuing command Xxxxx021 Target device protocol errorXxxxx023 Target device parity error Xxxxx024 Data overrun or underrunXxxxx031 Target device queue full Xxxxx032 Target device busyXxxxxd4 Adapter hardware failure adapter reset Xxxxx0d6 Internal driver errorXxxxx097 Unable to allocate memory Xxxxx0ce Scatter/gather limit exceededPage Microsoft Windows 2000 Installation Installing the Driver When Installing WindowsPress any key to boot from CD Click the Control Panel Using Windows 2000 Scsi Parameters Regdword Regsz Troubleshooting Problems and Solutions Driver Error Messages Xxxxx021 Target device protocol error Xxxxx089 Unable to allocate memory Xxxxxd4 Adapter hardware failure adapter reset Page Novell NetWare Installation Installing the Driver When Installing NetWareDownload the Nwpa Update Package NetWare 3.12/3.2Copy cdrom.nlm to c\server.312\cdsave Lswap loader.exe \server.312\server.exe cd \server.312NetWare 4.12/4.2 Load c\server.312\adpt160m slot=2NetWare Select Save parameter and continue, and press EnterDOS Drivers for CD-ROM Access Install CD-ROM Drivers on a DOS Bootable Hard DiskMkdir c\scsi Copy a\dos\*.* c\scsi Installing the Driver When NetWare is Already Installed Load pathnameadpt160m optionsLoading the Driver at Server Bootup Using the Load Command Line OptionsLoad pathnameadpt160m.ham options Load c\nwserver\adpt160m verbose=yAdpt160m.ham Command Line Options Option Values Default DescriptionMultluntargets= Bit Mask Options Binary HexUsing NetWare and the Host Adapter Sample Load CommandsUsing Removable Media Load a\netware\adpt160m.hamMount Status Lock StatusUsing the NetWare Tape Backup Using a CD-ROM with NetWareLoad pathnameadpt160m Optimizing Performance Scan all lunsCd device list Cd mount x nameXxxxx080 Unable to allocate memory Xxxxx081 Adapter software initialization failurePage Xxxxx0a4 Scsi bus reset by third party hardware Xxxxx0c9 Invalid command line parameterXxxxx0ac Driver already loaded for all host bus adapters Xxxxx0a9 Possible interrupt conflictPage SCO OpenServer Installation Installing the Driver When Installing SCO OpenServerInstalling SCO OpenServer When you see these prompts Umount /stand Name Description Host Logical Bus Adapter Device Unit Prefix Type NumberEnter Using SCO OpenServer and the Host Adapter Using Multiple Host AdaptersSetting Parameters Changing the Boot DiskUsing Wide Scsi Host Adapters and Devices Using Tunable Parameters for the ad160 DriverChanging the Maximum Number of LUNs Supported Enabling Scatter/Gather and Tagged QueuingMy computer does not recognize my Scsi devices My computer does not recognize my host adapterAm having problems booting the computer from a Scsi drive Ad160 Sdsk My computer crashes or displays panic messages at boot time My computer hangs during heavy system load activityType Y to rebuild the kernel environment Reboot the system Xxxxx0ca Cannot initialize device Page SCO UnixWare Installation Installing the Driver When Installing UnixWareInstalling the Driver When UnixWare is Already Installed Back Up the Computer Load the PackagePkgadd -d diskette1 Modify the New System File Rebuild the UnixWare KernelType pkginfo -l adstxx and press Enter Cat /etc/conf/sdevice.d/adst21 Using UnixWare and the Host Adapter Boot the New Kernel Cd /etc/conf/bin Idbuild -B Cd /etc/conf/cf.d cp unix /stand/unix cd Shutdown -g0Using Tunable Parameters Removing the DriverEtc/conf/bin/idbuild -B Cp /etc/conf/cf.d/unix /stand/unix Etc/conf/bin/idinstall -d adst21 Etc/conf/bin/idinstall -d adst70Troubleshooting Xxxxx011 Error issuing command Adapter was given more or less data than was expected Xxxxx046 Target device did not respond to abort sequence Xxxxx097 Unable to allocate memory Linux Support Linux Operating System World Wide Web URLPage Product Specifications ElectricalPhysical EnvironmentalRegulatory 100 Troubleshooting Troubleshooting ChecklistCommon Error Messages Device connected, but not readyStart unit request failed Time-out failure during …102 Regulatory Information Regulatory Notices Electromagnetic ComplianceFederal Communications Commission Class B EquipmentClass a Accessories Class a Equipment104 For products labeled as Class B For products labeled as Class a105 106 Class a Warning 107 Declaration of Conformity US, EU, Australia 108Warranty and Support Hardware Accessories Limited WarrantyHewlett-Packard Hardware Accessories 109HP Repair and Telephone Support World Wide WebThird-Party Hardware Products CanadaIndex 111112 113 114