HP A4800A manual Contacting Your Hewlett-Packard Representative

Troubleshooting

Contacting Your Hewlett-Packard Representative

•Document your interim (workaround) solution. The cause of the problem can sometimes be found by comparing the circumstances in which the problem occurs with the circumstances in which the problem does not occur.

•In the event of a system failure, obtain a full memory dump.

•For HP-UX: If the directory /var/adm/crash exists, the HP-UX utility /sbin/savecore automatically executes during reboot to save the memory dump. HP recommends that you create the /tmp/syscore directory after successfully installing this product. Send the output of the system failure memory dump to the HP representative.

•For MPE/iX: If you use AUTORESTART and DUMPTODISK products follow your normal system recovery steps. Otherwise take a memory dump and save the resulting tape. Contact HP Support for analysis of your failure.

If the equipment is not covered by an HP service contract, there may be a charge for time and materials.

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