HP Book 800CT manual Appendix B Hewlett-Packard Password Removal Policy

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Appendix B - Hewlett-Packard Password Removal Policy

If the user forgets the system password, there is a master password that will unlock the OmniBook. The user calls Technical Support to determine this master password as follows:

1.Support will tell the user the keys to type at the password entry screen: [Alt][Shift][f10]

2.The OmniBook generates and displays an encoded master password. This is displayed under the normal password entry area. At this point, this is the only password that will unlock the OmniBook unless the user presses [ESC] to remove the encoded master from the password entry screen. Then the user's stored password can be entered.

3.The user reads the encoded master password to Support.

4.Support runs a program that decodes the encoded password, and reads the decoded password (alphanumeric) to the user.

5.The user types in the decoded password.

6.OmniBook decodes the encoded master password it generated and compares it to the decoded password typed in by the user.

7.If the two passwords match, the OmniBook is unlocked. The forgotten password is automatically erased. Support can then guide the user through the process of entering a new password.

8.If the two passwords do not match, the previous sequence must be repeated until the user correctly enters a master password.

The encoded master password is an eight-character alphanumeric sequence that the OmniBook generates at random every time the appropriate keys are pressed in the password entry screen. Because it is generated randomly, a master password can only be used to unlock the OmniBook once. If the user forgets the password at another time, it will require another call to Support. (If the user presses the appropriate keys by mistake, pressing [ESC] will allow entering the stored password.)

The password descramble programs for the HP OmniBook Notebook PCs are protected as HP Company Private information. They may not be copied, backed-up, printed or distributed. There are only six official copies of each program.

In addition to the program being protected, its use is also controlled. Hewlett- Packard and authorized support providers must ensure with written evidence that the OmniBook that is being "descrambled" is actually in the hands of the unit's actual and current owner. This requires a sales receipt showing the unit serial number and owner's name, or a written statement from the owner attesting that he or she is the owner of the unit. The statement can be a fax copy of the document. The fact that the unit is in the hands of an HP representative on behalf of the customer is not evidence of ownership. In addition, HP will not descramble a unit for any non-owner, even if it involves

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Contents HP OmniBook 800CS/CT Page Table of Contents Hard Disk Drive Floppy Disk Drive CD-ROM Drive List of Figures OmniBook 800 External FeaturesList of Tables Diagnostic Commands for Toggling SettingsResource Number/Address Comments IntroductionPage Part Product Overview 1MB RAM Feature OmniBook 800 with MMX F1360 F1171 F1175What’s New OmniBook 800 External Features Product FeaturesProduct at a Glance Exploded DiagramNumber Part Number Replaceable Parts Identification2MB 1MB Product ComparisonsHP OmniBook With MMX Technology Dram ∙ RAMIDE ∙ PC ID PcmciaBattery and accessories On battery Accessories Page Page Page Part Troubleshooting Post Beep Codes Power-On Self-TestBeep Codes Message Possible Cause Display CodesPost Display Codes No Interrupts from Timer No Bootable Floppy Drive 0 InstalledDMA Controller Faulty Faulty DMA page RegistersMain diagnostic screen OmniBook DiagnosticsRunning the diagnostics program Main Diagnostic Screen Running selected tests Alternative methods for running tests Special test hardware requirementsSerial Loop Back Connector Loop Back ConnectorsSyCard Solder Bridges Pcmcia Type III extender cardSwitch Description Command line optionsDiagnotic Command Line Options Commands for test selection User interface commandsDiagnostic Test Selection Commands Command DescriptionMouse switch Key Action Commands for toggling test settingsDiagnostic Commands for Toggling Settings Diagnostic Hidden Commands Diagnostic Test Parameters Commands for setting test parametersRAM, motherboard Details on using the diagnostic testsCache Upper PC Card RAM, plugLower PC Card TimersReal time clock IRQ controllerSerial port BatteryPrinter port Hard diskKeyboard Text mode mouse testTOP OUTBOT LeftMouse Test Screen text mode Graphic mode mouse sine test Mouse Test Screen graphics mode Graphic draw screen mouse test selected Text mouse and graphic sine mouse tests selectedDisplay AudioDocked device Scsi Hard diskDock Eeprom Dock keyboardDescription of DMI Contents of the DMI PackageDesktop Management Interface DMI MIF LANCD-ROM Using the DMI Interface Installing the DMI Package from WindowsUninstalling the DMI Package from Windows SCU Main Screen Setup and ConfigurationBoot Devices… System Menu SettingsSystem Menu Screen Date and Time…Enable Cache Passwords…Status Panel Enable Status Panel Settings…PC ID Password ConfigurationSystem Password Matrix Input/Output Menu Screen External Devices… Enabled IrDA IRAudio Port… Video StretchedPort Activity Power Menu ScreenIRQ3, IRQ4, IRQ5 IRQ7, IRQ9Default Menu Settings Default Menu ScreenFactory Default SettingsExit Menu Screen OmniBook Troubleshooting Tips Troubleshooting TipsSymptom Call Center Repair Center OmniBook ComponentsComputer won’t turn On/won’t boot Power/batteryLockup/computer freezes Miscellaneous Computer noisy but workingSymptom Call Center Repair Center Bios CD ROM Drive TroubleshootingCD-ROM Troubleshooting Tips Trouble Possible Causes SolutionsIf an external PS/2 mouse or keyboard doesn’t work Resolving Docking Station Operating ProblemsIf a network-enabled system locks up when rebooting Resolving OmniBook Docking ProblemsIf your docking password isn’t accepted If network connections don’t workPage Part Hardware Repair Required Equipment BatteryRemoval Procedure 16-MB Memory Modules MemoryRemoving the Memory Module Replacement Procedure Hard Drive Screws Hard Disk DriveDischarge Folding the Keyboard OpenHard Drive Removal Replacement Procedure Inserting the Hard Drive IBM and Toshiba Hard Drive Breather Holes respectively Hard Disk Drive Breather HolesMouse Removing the Mouse Replacement ProcedureSmall Parts Battery LatchKeyboard Screws KeyboardUnder the keyboard Securely into the zero insertion force connectorsBottom Case Screws and Rubber Feet DisplayKeyboard Support Plate Screws F1360 only F1171 F1175Display Flex Cables Top Case and Display Removal Intel Inside Sticker Placement CPU ConnectorHeat Transfer Disk and Keyboard Support Insulator Heat Transfer DiskPage Electronic Serial Number Logic PCA BoardProgramming the Electronic Serial Number Overriding an Incorrect Electronic Serial NumberLogic PCA Removal Grommet and Bushing Placement Paw Active Removal Paw ActiveOther Components and Accessories Page Page Appendices Mass Storage Specifications Appendix a Technical SpecificationsHard Disk Drive Floppy Disk DriveCD-ROM Drive Specifications Floppy Disk Drive SpecificationsCD-ROM Drive Inch Floppy DriveSystem Interrupts IRQs System ResourcesInterrupts for F1171 F1175 Interrupts for F1360Memory Map DMA ChannelsDMA Channels for F1171 F1175, and F1360 Memory Map for F1171 F1175O Address for F1171 F1175 AddressesFfff O Addresses for F1360Appendix B Hewlett-Packard Password Removal Policy Page Appendix C Hewlett-Packard TFT Display Quality Statement OmniBook F1171 F1175 Bios Checksums Appendix D OmniBook Diagnostics Bios ChecksumsAltera Boot Total SUM OmniBook F1360 Bios ChecksumsBios flash roms Appendix E OmniBook Diagnostics Error MessagesHewlett-Packard supplied test messages Fail C-F=XXXX#YYYYDisk Drives Scsi HD / internal HD / Floppy Scsi loopback test Co-CPU test responses Watergate Software supplied test messagesCPU test responses VGA test responses Memory test responsesCache test responses Cmos RAM test responses Timer chip test responsesSound test responses Keyboard test responsesIRQ test resonses COM test responsesDMA test responses HD test responsesCD ROM test responses F1175 Appendix F Part NumbersF1171 F1360 LI-ION Battery External BatteryCD-ROM Power Cable SVC Kybrd TopcaseSetup Guide English OB LightweightSetup Guide E,G,F,S,I Setup Guide E,D,S,F,NItalian FrenchGerman SpanishPage HP Part Number F1360-90049