HP Book 800CT manual Lockup/computer freezes, Keyboard

Symptom	Call Center	Repair Center
fault – insert valid boot disk		and not trapped under them
and press any key”		(where they can short hard
		drive PCA). Then try another
		hard drive. If problem is
		solved,
Error message: “Auto IDE	Verify latest BIOS (v1.02.00).	original HD may be corrupted,
error” or “HDD not ready”	Send in for repair.	have a virus or be defective. If
		problem persists, reinstall old
		HD and try replacing the CPU
		board and if that doesn’t work,
		then replace the logic board.
Lockup/computer freezes
After warm docking	Verify latest BIOS (v1.02.00).	New BIOS v 1.02.00
After hot docking	Does the user have an external
	monitor? If so, BIOS versions
	after 1.00.00 may exhibit this
	problem about 5% of the time. A
	future revision of the BIOS will
	address this issue.
After undocking	Is there a card in dock? Remove
	card from undocked
	configuration.
	Is the user an HP COE user? If
	so, does the user use COE
	Connect and COE Disconnect?
	If not, refer them to their IT dept.
	for instructions.
While booting	Press reset button.	Can you boot from floppy? If
	If ineffective, can user boot from	no, replace CPU first, then
	floppy? If no, send in for repair.	logic board. If yes, run
	If yes, run CHKDSK /f on hard	CHKDSK /f on hard drive, then
	drive, then attempt to boot from	attempt to boot from HD again.
	HD again.	Run Scandisk to check for HD
		platter defects. Verify
		keyboard support plate is of
		later design or has I/O insulator
		(Service Note 800-09).
After turning on	New BIOS v 1.02.00	New BIOS v 1.02.00. Try
		replacing HD, then CPU, and
		then logic board.
When shutting down, during	Microsoft has a web page to help
“Windows 95 Shutting Down”	with these problems, which are
screen	usually the result of driver
	conflicts.
	(www.microsoft.com/kb/articles/q
	145/9/26.htm)
	If HP COE user, make certain
	they are using COE Disconnect.
	Refer them to their IT
	department.
Keyboard
Keys stiff	Is customer comparing OB800	If the keyboard is stiff, replace
	keyboard to other notebook or	with a new keyboard of
	desktop keyboards? Is customer	datecode Aug 1 or later.

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