HP Book 800CT manual CD ROM Drive Troubleshooting, Bios, CD-ROM Troubleshooting Tips

Page 63

Symptom

Call Center

Repair Center

Dock latch jammed, won’t

Try manual undocking to get the

Replace dock

permit computer to dock

system apart. See dock User’s

 

 

Guide (pg 1-13 English or

 

 

appropriate language’s page) for

 

 

procedure. Send in dock for

 

 

repair.

 

Clock won’t keep time

In Control Panel, click on Power.

Verify that Power Management

 

Power Management must be set

is set to Advanced. Test clock

 

to Advanced. Has the computer

accuracy with unit suspended.

 

ever failed to resume and had a

If still not accurate, replace

 

dead battery (causing the clock

logic and retest.

 

to stop)? If so, replace the

 

 

BIOS.

 

Computer runs slow

See: “Computer pauses and

Verify problem and replace

 

won’t permit keyboard or mouse

CPU first, then logic board.

 

input for a few seconds.”

 

 

Make sure cache is enabled in

 

 

SCU. If yes, then

 

 

press [Fn][+]. One beep

 

 

indicates slow mode, 2 beeps

 

 

fast mode. If problem persists,

 

 

send in for repair.

 

Hard drive errors

Can use Spin Rite 4 to

 

 

thoroughly diagnose the

 

 

problem.

 

RAM module does not fit

If the RAM module does not

 

into OmniBook connector

connect 1000% try another

 

 

module. A few of the RAM

 

 

modules received from the

 

 

vendor are out of alignment.

 

CD ROM Drive Troubleshooting

The following table lists several troubleshooting tips specifically for the optional CD-ROM drive.

Table 16 - CD-ROM Troubleshooting Tips

Trouble

Possible Causes

Solutions

The POWER switch is

The power cable is not

Plug in the power cable correctly.

ON, but nothing appears

plugged into the

Install the batteries correctly or

on the CD-ROM display.

OmniBook connector or

replace with new ones.

 

the DC IN jack.

 

 

The batteries are not

 

 

installed correctly or are

 

 

dead.

 

45

Image 63
Contents HP OmniBook 800CS/CT Page Table of Contents Hard Disk Drive Floppy Disk Drive CD-ROM Drive List of Figures OmniBook 800 External FeaturesList of Tables Diagnostic Commands for Toggling SettingsResource Number/Address Comments IntroductionPage Part Product Overview Feature OmniBook 800 with MMX F1360 F1171 F1175 What’s New1MB RAM OmniBook 800 External Features Product FeaturesProduct at a Glance Exploded DiagramNumber Part Number Replaceable Parts IdentificationProduct Comparisons HP OmniBook With MMX Technology2MB 1MB ∙ RAM IDEDram ∙ PC ID PcmciaBattery and accessories On battery Accessories Page Page Page Part Troubleshooting Power-On Self-Test Beep CodesPost Beep Codes Display Codes Post Display CodesMessage Possible Cause Faulty DMA page Registers No Bootable Floppy Drive 0 InstalledNo Interrupts from Timer DMA Controller FaultyOmniBook Diagnostics Running the diagnostics programMain diagnostic screen Main Diagnostic Screen Running selected tests Alternative methods for running tests Special test hardware requirementsSerial Loop Back Connector Loop Back ConnectorsSyCard Solder Bridges Pcmcia Type III extender cardCommand line options Diagnotic Command Line OptionsSwitch Description Command Description User interface commandsCommands for test selection Diagnostic Test Selection CommandsCommands for toggling test settings Diagnostic Commands for Toggling SettingsMouse switch Key Action Diagnostic Hidden Commands Diagnostic Test Parameters Commands for setting test parametersDetails on using the diagnostic tests CacheRAM, motherboard Upper PC Card RAM, plugIRQ controller TimersLower PC Card Real time clockHard disk BatterySerial port Printer portKeyboard Text mode mouse testLeft OUTTOP BOTMouse Test Screen text mode Graphic mode mouse sine test Mouse Test Screen graphics mode Graphic draw screen mouse test selected Text mouse and graphic sine mouse tests selectedScsi Hard disk AudioDisplay Docked deviceDock Eeprom Dock keyboardContents of the DMI Package Desktop Management Interface DMIDescription of DMI LAN CD-ROMMIF Installing the DMI Package from Windows Uninstalling the DMI Package from WindowsUsing the DMI Interface SCU Main Screen Setup and ConfigurationDate and Time… System Menu SettingsBoot Devices… System Menu ScreenStatus Panel Settings… Passwords…Enable Cache Status Panel EnablePassword Configuration System Password MatrixPC ID Input/Output Menu Screen Video Stretched Enabled IrDA IRExternal Devices… Audio Port…IRQ7, IRQ9 Power Menu ScreenPort Activity IRQ3, IRQ4, IRQ5Settings Default Menu ScreenDefault Menu Settings Factory DefaultExit Menu Screen OmniBook Components Troubleshooting TipsOmniBook Troubleshooting Tips Symptom Call Center Repair CenterComputer won’t turn On/won’t boot Power/batteryLockup/computer freezes Miscellaneous Computer noisy but workingSymptom Call Center Repair Center Trouble Possible Causes Solutions CD ROM Drive TroubleshootingBios CD-ROM Troubleshooting TipsIf an external PS/2 mouse or keyboard doesn’t work Resolving Docking Station Operating ProblemsIf network connections don’t work Resolving OmniBook Docking ProblemsIf a network-enabled system locks up when rebooting If your docking password isn’t acceptedPage Part Hardware Repair Battery Removal ProcedureRequired Equipment 16-MB Memory Modules MemoryRemoving the Memory Module Replacement Procedure Hard Drive Screws Hard Disk DriveDischarge Folding the Keyboard OpenHard Drive Removal Replacement Procedure Inserting the Hard Drive IBM and Toshiba Hard Drive Breather Holes respectively Hard Disk Drive Breather HolesMouse Removing the Mouse Replacement ProcedureSmall Parts Battery LatchKeyboard Screws KeyboardUnder the keyboard Securely into the zero insertion force connectorsBottom Case Screws and Rubber Feet DisplayKeyboard Support Plate Screws F1360 only F1171 F1175Display Flex Cables Top Case and Display Removal Intel Inside Sticker Placement CPU ConnectorHeat Transfer Disk and Keyboard Support Insulator Heat Transfer DiskPage Overriding an Incorrect Electronic Serial Number Logic PCA BoardElectronic Serial Number Programming the Electronic Serial NumberLogic PCA Removal Grommet and Bushing Placement Paw Active Removal Paw ActiveOther Components and Accessories Page Page Appendices Floppy Disk Drive Appendix a Technical SpecificationsMass Storage Specifications Hard Disk DriveInch Floppy Drive Floppy Disk Drive SpecificationsCD-ROM Drive Specifications CD-ROM DriveInterrupts for F1360 System ResourcesSystem Interrupts IRQs Interrupts for F1171 F1175Memory Map for F1171 F1175 DMA ChannelsMemory Map DMA Channels for F1171 F1175, and F1360O Addresses for F1360 AddressesO Address for F1171 F1175 FfffAppendix B Hewlett-Packard Password Removal Policy Page Appendix C Hewlett-Packard TFT Display Quality Statement OmniBook F1360 Bios Checksums Appendix D OmniBook Diagnostics Bios ChecksumsOmniBook F1171 F1175 Bios Checksums Altera Boot Total SUMFail C-F=XXXX#YYYY Appendix E OmniBook Diagnostics Error MessagesBios flash roms Hewlett-Packard supplied test messagesDisk Drives Scsi HD / internal HD / Floppy Scsi loopback test Watergate Software supplied test messages CPU test responsesCo-CPU test responses Memory test responses Cache test responsesVGA test responses Keyboard test responses Timer chip test responsesCmos RAM test responses Sound test responsesHD test responses COM test responsesIRQ test resonses DMA test responsesCD ROM test responses Appendix F Part Numbers F1171 F1360F1175 SVC Kybrd Topcase External BatteryLI-ION Battery CD-ROM Power CableSetup Guide E,D,S,F,N OB LightweightSetup Guide English Setup Guide E,G,F,S,ISpanish FrenchItalian GermanPage HP Part Number F1360-90049