HP Book 800CT manual Resolving Docking Station Operating Problems

Page 64

Trouble

Possible Causes

Solutions

The CD-ROM drive is not

For Windows 95, the CD-

Turn on the drive, then click Start,

accessible from the

ROM drive was not turned

Eject PC. When prompted, unplug

OmniBook.

on when you plugged it

and reconnect the SCSI adapter

 

into the OmniBook.

cable to the OmniBook.

 

For Windows for

Turn on the drive, then exit

 

Workgroups, the CD-ROM

Windows and press

 

drive was not turned on

CTRL+ALT+DEL to reboot.

 

when you rebooted the

 

 

OmniBook.

 

The data from the CD is

The SCSI adapter cable is

Connect the SCSI adapter cable

not properly transmitted

not connected properly.

correctly.

to the OmniBook.

Devices with duplicate

Make sure each SCSI device

 

SCSI ID numbers are

connected to the OmniBook has a

 

connected to the

unique ID number.

 

OmniBook.

Change the terminator switch

 

SCSI termination on the

(switch 4) on the CD-ROM drive

 

CD-ROM drive is OFF.

from OFF to ON.

 

There is a problem with

See the OmniBook User’s Guide.

 

the OmniBook software.

 

A “no dISC” message

The CD is upside down.

Reinsert the CD with the label side

appears on the display

The CD is dirty.

up.

after inserting a CD, the

The CD is damaged.

Clean the CD with a soft, dry cloth.

sound skips, or data can

There is moisture on the

Replace with new CD.

not be read.

CD-ROM drive or the CD,

Remove the CD from the CD-ROM

 

possibly due to

drive and do not use for 1 hour.

 

temperature change

 

 

condensation.

 

The CD-ROM drive does

Headphones or amplified

Connect the headphones or

not play sound.

speakers are not

amplified speakers to the CD-ROM

 

connected to the CD-ROM

drive PHONES jack.

 

drive.

Set the VOLUME control to a

 

VOLUME control is set to

higher number.

 

“0”.

 

The control buttons do

CD-ROM drive has been

Open and close the disk cover.

not function.

playing audio CD

 

 

controlled by OmniBook

 

 

software.

 

The control buttons and

 

Disconnect the CD-ROM power

POWER switch do not

 

cable and remove the batteries,

function.

 

then reconnect the power cable

 

 

and reinstall the batteries.

Resolving Docking Station Operating Problems

Below are several scenarios of Docking Station operating problems. Possible causes and troubleshooting tips are provided for each.

If a serial or parallel device, external display, or floppy drive doesn’t work

Make sure the OmniBook is fully inserted in the docking system. Connection should be snug.

If the green light on the docking system isn’t on, check power to the docking system, then try undocking and docking again.

If an external PS/2 mouse or keyboard doesn’t work

Make sure the OmniBook is fully inserted in the docking system. Connection should be snug.

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Contents HP OmniBook 800CS/CT Page Table of Contents Hard Disk Drive Floppy Disk Drive CD-ROM Drive OmniBook 800 External Features List of FiguresDiagnostic Commands for Toggling Settings List of TablesIntroduction Resource Number/Address CommentsPage Part Product Overview What’s New Feature OmniBook 800 with MMX F1360 F1171 F11751MB RAM Product Features OmniBook 800 External FeaturesExploded Diagram Product at a GlanceParts Identification Number Part Number ReplaceableHP OmniBook With MMX Technology Product Comparisons2MB 1MB IDE ∙ RAMDram Pcmcia ∙ PC IDBattery and accessories On battery Accessories Page Page Page Part Troubleshooting Beep Codes Power-On Self-TestPost Beep Codes Post Display Codes Display CodesMessage Possible Cause No Bootable Floppy Drive 0 Installed No Interrupts from TimerDMA Controller Faulty Faulty DMA page RegistersRunning the diagnostics program OmniBook DiagnosticsMain diagnostic screen Main Diagnostic Screen Running selected tests Special test hardware requirements Alternative methods for running testsLoop Back Connectors Serial Loop Back ConnectorPcmcia Type III extender card SyCard Solder BridgesDiagnotic Command Line Options Command line optionsSwitch Description User interface commands Commands for test selectionDiagnostic Test Selection Commands Command DescriptionDiagnostic Commands for Toggling Settings Commands for toggling test settingsMouse switch Key Action Diagnostic Hidden Commands Commands for setting test parameters Diagnostic Test ParametersCache Details on using the diagnostic testsRAM, motherboard RAM, plug Upper PC CardTimers Lower PC CardReal time clock IRQ controllerBattery Serial portPrinter port Hard diskText mode mouse test KeyboardOUT TOPBOT LeftMouse Test Screen text mode Graphic mode mouse sine test Mouse Test Screen graphics mode Text mouse and graphic sine mouse tests selected Graphic draw screen mouse test selectedAudio DisplayDocked device Scsi Hard diskDock keyboard Dock EepromDesktop Management Interface DMI Contents of the DMI PackageDescription of DMI CD-ROM LANMIF Uninstalling the DMI Package from Windows Installing the DMI Package from WindowsUsing the DMI Interface Setup and Configuration SCU Main ScreenSystem Menu Settings Boot Devices…System Menu Screen Date and Time…Passwords… Enable CacheStatus Panel Enable Status Panel Settings…System Password Matrix Password ConfigurationPC ID Input/Output Menu Screen Enabled IrDA IR External Devices…Audio Port… Video StretchedPower Menu Screen Port ActivityIRQ3, IRQ4, IRQ5 IRQ7, IRQ9Default Menu Screen Default Menu SettingsFactory Default SettingsExit Menu Screen Troubleshooting Tips OmniBook Troubleshooting TipsSymptom Call Center Repair Center OmniBook ComponentsPower/battery Computer won’t turn On/won’t bootLockup/computer freezes Computer noisy but working MiscellaneousSymptom Call Center Repair Center CD ROM Drive Troubleshooting BiosCD-ROM Troubleshooting Tips Trouble Possible Causes SolutionsResolving Docking Station Operating Problems If an external PS/2 mouse or keyboard doesn’t workResolving OmniBook Docking Problems If a network-enabled system locks up when rebootingIf your docking password isn’t accepted If network connections don’t workPage Part Hardware Repair Removal Procedure BatteryRequired Equipment Memory 16-MB Memory ModulesRemoving the Memory Module Replacement Procedure Hard Disk Drive Hard Drive ScrewsFolding the Keyboard Open DischargeHard Drive Removal Replacement Procedure Inserting the Hard Drive Hard Disk Drive Breather Holes IBM and Toshiba Hard Drive Breather Holes respectivelyRemoving the Mouse Replacement Procedure MouseBattery Latch Small PartsKeyboard Keyboard ScrewsSecurely into the zero insertion force connectors Under the keyboardDisplay Bottom Case Screws and Rubber FeetF1360 only F1171 F1175 Keyboard Support Plate ScrewsDisplay Flex Cables Top Case and Display Removal Intel Inside Sticker Placement Connector CPUHeat Transfer Disk Heat Transfer Disk and Keyboard Support InsulatorPage Logic PCA Board Electronic Serial NumberProgramming the Electronic Serial Number Overriding an Incorrect Electronic Serial NumberLogic PCA Removal Grommet and Bushing Placement Paw Active Paw Active RemovalOther Components and Accessories Page Page Appendices Appendix a Technical Specifications Mass Storage SpecificationsHard Disk Drive Floppy Disk DriveFloppy Disk Drive Specifications CD-ROM Drive SpecificationsCD-ROM Drive Inch Floppy DriveSystem Resources System Interrupts IRQsInterrupts for F1171 F1175 Interrupts for F1360DMA Channels Memory MapDMA Channels for F1171 F1175, and F1360 Memory Map for F1171 F1175Addresses O Address for F1171 F1175Ffff O Addresses for F1360Appendix B Hewlett-Packard Password Removal Policy Page Appendix C Hewlett-Packard TFT Display Quality Statement Appendix D OmniBook Diagnostics Bios Checksums OmniBook F1171 F1175 Bios ChecksumsAltera Boot Total SUM OmniBook F1360 Bios ChecksumsAppendix E OmniBook Diagnostics Error Messages Bios flash romsHewlett-Packard supplied test messages Fail C-F=XXXX#YYYYDisk Drives Scsi HD / internal HD / Floppy Scsi loopback test CPU test responses Watergate Software supplied test messagesCo-CPU test responses Cache test responses Memory test responsesVGA test responses Timer chip test responses Cmos RAM test responsesSound test responses Keyboard test responsesCOM test responses IRQ test resonsesDMA test responses HD test responsesCD ROM test responses F1171 F1360 Appendix F Part NumbersF1175 External Battery LI-ION BatteryCD-ROM Power Cable SVC Kybrd TopcaseOB Lightweight Setup Guide EnglishSetup Guide E,G,F,S,I Setup Guide E,D,S,F,NFrench ItalianGerman SpanishPage HP Part Number F1360-90049