HP 510 manual Troubleshooting Help for Synchronization Issues

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You should use USB RNDIS mode if you are transferring large files and do not have any connection issues between your HP iPAQ and your computer.

To change to ActiveSync RNDIS mode on your HP iPAQ:

1.Press Start > Settings > Connections > More… > USB.

2.Press Menu > ActiveSync Settings.

3.Scroll and select RNDIS.

4.Press Done.

Troubleshooting Help for Synchronization Issues

Following is a list of symptoms that may indicate synchronization issues:

●No ActiveSync chimes sound (or a gray icon displays), and there is no activity in the ActiveSync window on your computer.

●ActiveSync chimes sound, and the ActiveSync icon on your computer changes to a swirling green icon. The retrieving settings message appears on your computer, but the ActiveSync connection drops prior to establishing the partnership.

●ActiveSync is searching for a connection but cannot establish one. (The green icon on your computer continues to spin.)

●Synchronization has been established between your HP iPAQ and computer but connection is dropped. (The green icon on your computer stops spinning and grays out.)

●Firewall or other network protection software message box is displayed for ActiveSync to access the network or Internet.

Following is a list of troubleshooting tips if you experience difficulty while synchronizing your HP iPAQ and computer. Try the following solutions to troubleshoot any synchronization issues:

●Check the Operating System (OS) on your computer before you begin synchronizing information between your HP iPAQ and computer. The synchronization method varies depending on the OS running on the computer.

If your computer is running Windows XP or an earlier version, synchronization settings are managed through Microsoft ActiveSync. Microsoft ActiveSync 4.5 is available on the Getting Started CD. You may also visit http://www.microsoft.com/windowsmobile for more information or to download Microsoft ActiveSync.

If your computer is running Windows Vista, synchronization settings are managed through Windows Mobile Device Center. Visit http://www.microsoft.com/windowsmobile to download Windows Mobile Device Center.

NOTE: HP does not guarantee the accurate functionality of any third party applications with Windows Vista.

●If you are running ActiveSync 4.5 or later and personal firewall software on your computer, please add ActiveSync to the firewall program's exception list.

(Firewall software, such as Sygate Personal Firewall, TrendMicro PC-cillin Internet Security 2005, Norton Personal Firewall, McAfee Personal Firewall, or Zone Alarm Security Suite may block synchronization.) Refer to the documentation that came with your firewall program to determine how to add ActiveSync 4.5 or later to the program's exception list. To further troubleshoot a firewall application and enable ActiveSync 4.5 or later, visit: http://www.microsoft.com/windowsmobile.

Troubleshooting Help for Synchronization Issues 17

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Contents HP iPAQ Page Table of contents Using Your Smartphone Camera Calendar Product Specifications Frequently Asked Questions Registering your HP iPAQ Registering the iPAQBox Contents Front Panel Components ComponentsLeft and Right Side Components Bottom Panel ComponentsBack Panel Components Remove the battery cover and insert the SIM card Setting Up Your HP iPAQCharge the battery Install the battery and replace the battery coverPress Start Settings Security Device Lock Protecting Your HP iPAQ with a PasswordTurn on your HP iPAQ Finding the Serial and Model NumberStatus Icons Learning the Basics Battery Saving TipsHome Screen Locking and Unlocking Your HP iPAQPress Start Settings More… Accessibility Entering Text in the Multipress ModeEntering Text Changing Input ModesEntering Text in the T9 Mode Changing the Regional SettingsEntering the Owner Information Viewing the Operating System InformationChanging the Power Management Settings Adjusting the VolumeDimming or Adjusting the Brightness of the Backlight Setting the RingtoneOpening and Closing Programs Installing and Removing ProgramsCustomizing the HP iPAQ Press Start Settings Clock & Alarm Alarm Setting AlarmsCreating and Assigning a Category SynchronizationChanging the Type of ActiveSync Connection Click Next on the Synchronization Setup Wizard screenTroubleshooting Help for Synchronization Issues Page Using the Home Key Using Your SmartphoneUsing the Back key Using the 4-Way Navigation KeyCalling a Contact Redialing a NumberPress Start Contacts Making Calls Using Speed Dials Making a Call Using Voice CommanderMaking Emergency Calls Using the Handsfree Function Using Voice mailMonitoring Phone Usage Making Data CallsChanging the SIM Personal Identification Number Checking Your Connection and Signal StrengthMaking a Conference Call Making a Call From a Hyperlinked Phone NumberUsing Wireless Manager Managing Calls Using Call HistoryQuick Launch Using profiles Changing Network SettingsChanging the Ring Tone and Ring Type ProfilesNotification type System sound volume Setting up E-mailAutomatic Frequency Band Selection Copying a Contact From a SIM to a DeviceVoice Notes Setting up E-mail using Exchange ServerPress Start Messaging New E-mail Account… Setting Up Proxy Settings Connecting to Intranet URLsConnections Changing or Deleting an Intranet URLConfiguring Advanced Proxy Settings Setting Up Gprs using HP iPAQ DataConnectSetting Up a VPN Connection Wi-Fi Terms Wi-FiAutomatically Connecting to a Wi-Fi Network Deleting a Wireless Network Connection Manually Connecting to a Wi-Fi NetworkFinding an IP Address Bluetooth Configuring IP PBX using HP iPAQ Setup AssistantConfiguring 802.1x Authentication Settings Changing Bluetooth Settings Bluetooth TermsBluetooth Device Profiles Press Start Settings Connections BluetoothMaking a Device Discoverable Creating, Accepting, and Ending a Bluetooth PartnershipChanging Gprs Network Settings Setting Up an Incoming or Outgoing COM PortEnding a Connection Editing Network ParametersTo Connect to a Laptop using a USB Data Connection Connecting to a LaptopTo Connect to a Laptop using Bluetooth data connection Press Start More Internet SharingOn your HP iPAQ, press Start More ActiveSync ActiveSync over USB cable, Gprs and BluetoothChanging Camera Settings Using the Digital CameraCamera Changing Mode Settings Changing Resolution SettingsChanging Zoom Settings Changing White Balance SettingsGeneral Configuring File SettingsSlide Show Configuring Video Format Using the CamcorderUsing Gprs Transfer ImagesUsing Bluetooth Messaging Using FoldersUnderstanding Messages Synchronizing E-mail Composing E-mail using Voice CommanderSetting up E-mail using Exchange Server Setting up Messaging AccountsSetting up E-mail using POP3 or IMAP4 account Text MessagingReceiving Meeting Requests Receiving E-mail AttachmentsClick Start ActiveSync Press Start Messaging Press Menu Tools OptionsCreating or Changing a Signature Using MessagingComposing and Sending Messages Press Start Outlook E-mail Press Menu Tools OptionsReplying or Forwarding a Message Windows Live MessengerAdding an Attachment to a Message Downloading MessagesSending Instant Messages Signing In and Out of MessengerChanging Your Status Calendar Canceling an AppointmentKeeping Track of Appointments Creating an AppointmentChanging the Display of the Work Week Adding a Contact ContactsDeleting a Contact Changing Contact InformationSending an E-mail Message to a Contact Adding a PhotoSending a Text Message to a Contact Adding and Removing a PicturePress Menu Edit Press Menu Remove Picture Working with the Contact ListUsing HP Voice Reply Using HP ApplicationsApplications Voice Commands HP iPAQ Setup AssistantTo… Say… HP iPAQ ShortcutsTask Manager Using Windows Media MP3 PlayerHP iPAQ DataConnect HP iPAQ TipsOn the Library screen, press Menu Open File Using Voice RecorderPress Menu Now Playing to go to the Now Playing screen On the Library screen, press Menu Open URLFile Management Using MS Office ApplicationsPlaying Bubble Breaker Playing GamesPlaying Solitaire Press Start More Games Bubble BreakerInternet Explorer Viewing Content of a Storage Card Using Storage CardsStorage Cards Inserting a Storage CardPage Copying or Transferring Files SynchronizingDo this Wireless Synchronization Cost Saving TipsTasks Setting the Start and Due Dates for a TaskShowing Start and Due Dates in the Task List Marking a Task as CompletedSystem Specifications Product SpecificationsPhysical Specifications Operating Environment Federal Communications Commission Notice Regulatory NoticesModifications CablesAvis Canadien Canadian NoticeEuropean Union Notice Page Products with 2.4-GHz Wireless LAN Devices Battery Warning Battery Recycling Battery DisposalAirline Travel Notice Equipment WarningMedical Electronic Equipment SAR NoticeRegulatory Wireless Notice Wireless NoticesCanadian Regulatory Wireless Notice Singaporean Wireless NoticeJapanese Notice Taiwan DGT Notice Korean Notice Acoustics Warning Frequently Asked Questions Why are the standby and talk time shorter at times? Why do I hear disturbing noises during a phone call?Why does the HP iPAQ operate slowly at times? Have trouble charging my battery. What should I do?Care and Maintenance
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