HP 600 C2184A manual Troubleshooting Hints, Printing System Problems, Causes and Solutions

P rin t in g S y s t e m Tro u b le s h o o t in g Tro u b le s h o o t in g Hin t s

Troubleshooting Hints

The table below describes DeskJet and DeskWriter printing system problems along with their causes and solutions.

N o t e To save time diagnosing printing system problems, the Possible Cause column in the table below is given with the

most likely cause listed first. If the printing system does not respond correctly after trying the first solution, proceed the next, etc.

Printing System Problems, Causes and Solutions

Problem	Possible Cause	Solution
Printer does	The printer driver is	Wait a few minutes. Some computers take several
not print.	still preparing data	minutes of processing time before sending any data
(Power light on,	to send to the	to the printer.
Form Feed	printer.
light off)

The interface connection or the interface cable has failed.

Failure of the host computer.

1.Verify the interface cable is an approved interface cable. (Must conform to IEEE 1284-B standards)

2.The interface cable may be faulty. Check the interface cable connections or try another interface cable.

3.Wrong interface connection. For example, the printer is connected to the serial port (e.g. COM1) rather than a parallel interface port.

1.Verify the host is operating correctly by printing to another printer.

2.The computer-to-printer connection has failed. Unplug the printer from the host computer and try printing a self-test. If the self-test prints OK, verify the host computer and interface cable are functional by printing to a different printer using the same printer port and printer cable.

The problem is	1. Close (or “rem-out”) any screen saver or other
caused by TSR	TSR (Terminate Stay Resident) software
programs or the	programs (such as MacDisk) that are open and
application	running in the background. Restart your
software.	computer.
	2. Your software program is not set up for the
	printer. Follow the instructions in your software
	program manual for setting up the software to run
	with the printer.
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