HP 600 C2184A manual Printer Repair Feedback Information, HP DeskJet Printer Family Customer Codes

HP De s k J e t an d De s k Writ e r P rin t e rs P rin t e r Re p air Fe e d b ac k I n f o rmat io n

Printer Repair Feedback Information

Procedure for Providing Repair Feedback Information:

1.Make a copy of the HP DeskJet Printer Family Repair Sheet found on the following page.

2.Observe the problem with the printer. Verify the problem is repeatable.

3.Determine the customer code from the table below.

4.Fill out the repair sheet and return the repair sheet with the printer.

HP DeskJet Printer Family Customer Codes

Customer	Failure	Failure
C o d e	Keywords	Description
	STARTUP
	P R O B L E M S
CPS100	Power-Up Failed	No lights, no noise, no movement, power failure,
		dead
CPS105	Self-Test Failed	Self-test does not print or is incomplete/wrong
CPS110	Erratic/Intermittent	Product behaves inconsistently or exhibits an
	Operation	intermittent failure
CPS200	Lights On Steady	LEDs on front panel ON steady
CPS205	Lights Flash in Unison	LEDs on front panel ON and flashing
CPS210	No Lights/Fan Only/No	No LEDs On or no LEDs and the fan is ON or lamp not
	Lamp	on
CPS215	Lights Flashing	Different LED’s flash On and Off alternately
	Alternately
	Q U A L I T Y
CWP000	Multiple Exchange	Customer has received more than one exchange per
		incident
CWP005	Customer Return	Customer returns exchanged unit
CWP010	Re-Repair 90 days	Unit fails within 90 days of previous repair
CWP015	Defective from Stock	Unit shipped to customer is defective from stock
CWP020	Customer Damaged	Customer/Reseller has damaged or mis-repaired unit
CWP025	Wrong Model	Wrong model or product sent to customer
	PERFORMANCE
CPG100	Won’t Print	Printer will not print or locks up while printing
CPG105	Stops Printing	Prints part of a page then stops
CPP100	Burning Smell	During operation, unit emits a burning smell
CPN100	Grinding, Squeaking,	Unusual, persistent grinding, squeaking, scraping
	Scraping Noise	noise
CPN105	Knocking, Clicking,	Frequent shock or clicking or chattering noise
	Chattering Noise

Table continued on next page