HP 600 C2184A manual Contacting Hewlett-Packard

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HP De s k J e t an d De s k Writ e r P rin t e rs

S e rv ic e an d S u p p o rt Re s o u rc e s

Contacting Hewlett-Packard

To contact Hewlett-Packard, check your local telephone directory for the HP Sales and Service Office near you. If you cannot find an HP office, contact one of the major HP Sales and Service Offices or one of the following Worldwide Marketing Headquarters.

Asia

Far East Sales Region Headquarters

Hewlett-Packard Asia Ltd.

22/F Peregrine Tower

Lipp Centre

89 Queensway, Central

Hong Kong

Canada

Hewlett-Packard Ltd.

6877 Goreway Drive

Mississauga

Ontario L4V 1M8, Canada

Europe

European Operations Headquarters

Hewlett-Packard S.A.

150, route du Nant-d’Avril PO Box 1217

Meyrin 2/Geneva, Switzerland

Latin America

Hewlett-Packard Latin Am. Headquarters

Monte Pelvoux 111

Lomas de Chapultepec 11000 Mexico D.F.

Middle East/Africa

Middle East/Central Africa Sales Headquarters

Hewlett-Packard S.A.

Rue de Veyrot 39

CH-1217 Meyrin 1/Geneva, Switzerland

U.S.

Intercon Operations Headquarters

Hewlett-Packard Company

3495 Deer Creek Road

PO Box 10495

Palo Alto, CA 94303-0896, USA

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Contents Printer Name Model Number Model Number and DescriptionHP DeskJet Printer DescriptionFront View Rear View Ordering Printer Options Printer Number and Language of KitsPortugal C2184A AB9 Power Cord, Documentation, and Software Kits Power Cord, Documentation, and Software Kits Items Included Fonts Included Scalable TrueType Fonts For MS WindowsInternal Fonts and Symbol Sets Symbol SetsAdditional Fonts in Region Specific Printers Identifying Printers with Flash MemoryFlash Fonts Information Flash Fonts and Symbol SetsFonts and Symbol Sets for Flash Codes Thai Flash Font Code THAPart Numbers E m Description Part NumberColor Kit Information Color KitUser Replaceable Components Description Part NumberHost/System Requirements MS WindowsDriver Installation Interface Specifications T e g o r y SpecificationMS Windows Print Speed Product Performance SpecificationsResolution MS DOS Print Speed Black MechanismT e Paper Handling Specifications Supported Media/Sizes Custom Size user definedBlack Printing Printable Area SpecificationsPaper Transparency Color PrintingInternational Paper Transparency Envelopes DOS Black Printing DOS Color PrintingCards Japanese Hagaki PostcardPhysical Specifications Maximum Power Consumption Electrical SpecificationsT e g o r y Specification Input Voltage FrequencyEnvironmental Specifications T e g o r y Specification Safety Certifications Safety and EMI SpecificationsEMI Certifications Mean Time Between Failures Mtbf Reliability SpecificationsT e g o r y Specification Mechanism Life Printer Usage RatePackaging Specifications Refilling Policy E m Part Number Description Print Cartridges Color KitsPrint Cartridge Specifications Thermal Inkjet Technology Print Cartridge Safety Material Safety Data Sheet MsdsPrint Cartridge Dos and Don’ts Maintaining Print CartridgesPrint Cartridge Tips N ’ tModifying or Refilling Print Cartridges Methods for Identifying Print Cartridge Expiration Dates Identifying the Expiration DateMethod 1 Read the Date on the Box Method 2 Read the Code on the Print Cartridge Page Possible Causes for Short Print Cartridge Life Print Cartridge Life SpecificationsShort Print Cartridge Life Sealed in itsU s e A s o n Print Cartridge Cleaning Routine Clearing Clogged Nozzles Printout Missing Dots Print Quality Problems HP Media Part Numbers O d u c t Description DimensionsMedia Part Numbers R tHP Bright Letter/A-size treated paper Tips for Selecting and Using Envelopes Tips for Selecting and Using PaperSelecting Paper Tips Tips for Selecting and Using Transparencies and other Media Tips for Selecting and Using LabelsPage Tips for Selecting and Using Banner Paper Page Loading Paper Tips General Tips for Loading Media EffectivelyUsing the Single-Sheet Feeder Determining the Print Side of MediaPower Module Part Numbers and General Information 220 VAC Specifications Power Module SpecificationsTroubleshooting Possible Causes of Printer Not PrintingExtent of Limited Warranty Warranty InformationHewlett-Packard Limited Warranty Statement HP De s k J e t an d De s k Writ e r P rin t e rs Limitations of Warranty Limitations of LiabilityHP BBS Library Hour modem accessObtaining Printer Drivers CompuServeWorldwide Fulfillment Information Updated Printer Drivers by MailInternet I v e rHP Customer Return Repair Service Service Support ContractsHP Express Exchange Service HP SupportPackNon-U.S. Service Support Contracts Returning a Printer for Service USAProcedure Printer Return InstructionsHP De s k J e t an d De s k Writ e r P rin t e rs Elsewhere in the World Hewlett-Packard News Network Hpnn Service and Support ResourcesHP Support Assistant CD-ROM Obtaining HP Support Assistant CD-ROMHP Customer Information Center HP Distribution CenterHP Reseller Response Line Ordering Supplies Ordering SuppliesCountry Telephone Number HP BBS Library HP BBS LibraryCountry Number Baud Rate HP FAXback on Demand HP First International toll rates applicableHP First Telephone Numbers HP Audio Tips U.S. OnlyCountry Language Telephone Number HP Forum on CompuServe Local Call CompuServe Telephone Numbers by Country TableCountry Free-Phone Number Direct HP North American Customer Support Center Hewlett-Packard Telephone SupportTechnical Phone Support for Customers HP European Customer Support CenterContacting Hewlett-Packard HP DeskJet Printer Family Customer Codes Procedure for Providing Repair Feedback InformationPrinter Repair Feedback Information Customer Failure Code Keywords DescriptionMedia Handling I N T / I M a G ER R I a G E O B L E M S Printer Information HP Printer Repair SheetCompany Information Included InformationMS Windows Printing To open the Printers control panelTo select a port HP Printing System for Windows HP Printing System for Windows includesDeskJet Utilities include Before you install the printer software Installing the Printer DriverTo install the HP Printing System for Windows About the Printer Driver Using the Printer Driver ColorSmart Printer Driver Dialog BoxHP DeskJet 600 ColorSmart Dialog Box Options Option DescriptionOptimizing Performance Type of help Provides How to access/where to find Using Online HelpPrinter Software Help Printer Drivers Available Printer Driver Supported FeaturesDOS Printing Substituting Printer DriversTo install the DOS control panel InstallationBefore you install the DOS control panel DeskJet Control Panel for DOSTwo Ways to Use the Control Panel To align the print cartridgesMemory Resident DOS Control Panel OS/2 Resolving Printing System Problems Printing SystemPrinting System Problems, Causes and Solutions Troubleshooting HintsProblem Possible Cause Solution Printing System Problems, Causes and Solutions Printing System Problems, Causes and Solutions Printing System Problems, Causes and Solutions Recommended Troubleshooting Tools and Supplies Printer Troubleshooting HintsTroubleshooting Tools HP Toolbox MS Windows UsersTroubleshooting Flowcharts Troubleshooting Flowcharts Power-On SectionTroubleshooting Flowcharts Self-Test Section Self-Test Sect ionTroubleshooting Flowcharts PC Connect Section PC Connect Sect ionTroubleshooting Flowcharts Macintosh Connect Section Macint osh Connect Sect ionProblems and Solutions MacIntosh TroubleshootingProblem Solution HP DeskJet Printers Cable and Connector InformationInterface Specifications Recommended Interface CablesCompatibilit Nibble Number U r c e Mode IEEE-1284 Interface ConnectorIEEE-1284 Interface Port DOS/MS Windows Compatibility Nibble Number U r c e D e Compatibility Mode DOS I/O Interface DescriptionNibble Mode ECP ModeHP DeskWriter Printers Category Macintosh I/O ConnectorCable Type HP Cable Part Number Apple Cable Part Number RS-422 Interface Port AppleTalk RS-422 Interface Connector 8-pin Mini-DINPin Number Interface Pin Name Interface Pine Description Mac I/O Description