HP 600 C2184A manual Returning a Printer for Service, Usa

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HP De s k J e t an d De s k Writ e r P rin t e rs

Re t u rn in g a P rin t e r f o r S e rv ic e

Returning a Printer for Service

In the USA

If a printer requires service, the customer can contact a service authorized reseller. The reseller should verify that the printer is in need of repair and contact the HP Corvallis Service Center. Sales authorized resellers should call (800) 544-9976 to arrange for repair. Service authorized resellers should call (503) 750-2035.

Customers can contact Hewlett-Packard directly by calling HP Customer Support Center at (208) 323-2551. They will verify that the printer is in need of repair and transfer the customer to the HP-Corvallis Repair Center. If packaging materials are needed, call the HP Resellers Response Line at (800) 544-9976.

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Contents HP DeskJet Printer Model Number and DescriptionPrinter Name Model Number DescriptionFront View Rear View Printer Number and Language of Kits Ordering Printer OptionsPortugal C2184A AB9 Power Cord, Documentation, and Software Kits Power Cord, Documentation, and Software Kits Items Included Scalable TrueType Fonts For MS Windows Fonts IncludedSymbol Sets Internal Fonts and Symbol SetsIdentifying Printers with Flash Memory Additional Fonts in Region Specific PrintersFonts and Symbol Sets for Flash Codes Flash Fonts and Symbol SetsFlash Fonts Information Thai Flash Font Code THAE m Description Part Number Part NumbersColor Kit Color Kit InformationDescription Part Number User Replaceable ComponentsMS Windows Host/System RequirementsDriver Installation T e g o r y Specification Interface SpecificationsResolution Product Performance SpecificationsMS Windows Print Speed MS DOS Print Speed Black MechanismT e Paper Handling Specifications Custom Size user defined Supported Media/SizesPaper Transparency Printable Area SpecificationsBlack Printing Color PrintingInternational Paper Transparency DOS Color Printing Envelopes DOS Black PrintingJapanese Hagaki Postcard CardsPhysical Specifications T e g o r y Specification Input Voltage Electrical SpecificationsMaximum Power Consumption FrequencyEnvironmental Specifications Safety and EMI Specifications T e g o r y Specification Safety CertificationsEMI Certifications T e g o r y Specification Mechanism Life Reliability SpecificationsMean Time Between Failures Mtbf Printer Usage RatePackaging Specifications Refilling Policy Color Kits E m Part Number Description Print CartridgesPrint Cartridge Specifications Thermal Inkjet Technology Material Safety Data Sheet Msds Print Cartridge SafetyPrint Cartridge Tips Maintaining Print CartridgesPrint Cartridge Dos and Don’ts N ’ tModifying or Refilling Print Cartridges Identifying the Expiration Date Methods for Identifying Print Cartridge Expiration DatesMethod 1 Read the Date on the Box Method 2 Read the Code on the Print Cartridge Page Short Print Cartridge Life Print Cartridge Life SpecificationsPossible Causes for Short Print Cartridge Life Sealed in itsU s e A s o n Print Cartridge Cleaning Routine Clearing Clogged Nozzles Printout Missing Dots Print Quality Problems Media Part Numbers O d u c t Description DimensionsHP Media Part Numbers R tHP Bright Letter/A-size treated paper Tips for Selecting and Using Paper Tips for Selecting and Using EnvelopesSelecting Paper Tips Tips for Selecting and Using Labels Tips for Selecting and Using Transparencies and other MediaPage Tips for Selecting and Using Banner Paper Page General Tips for Loading Media Effectively Loading Paper TipsDetermining the Print Side of Media Using the Single-Sheet FeederPower Module Part Numbers and General Information 220 VAC Power Module Specifications SpecificationsPossible Causes of Printer Not Printing TroubleshootingWarranty Information Extent of Limited WarrantyHewlett-Packard Limited Warranty Statement HP De s k J e t an d De s k Writ e r P rin t e rs Limitations of Liability Limitations of WarrantyObtaining Printer Drivers Hour modem accessHP BBS Library CompuServe Internet Updated Printer Drivers by Mail Worldwide Fulfillment Information I v e rHP Express Exchange Service Service Support ContractsHP Customer Return Repair Service HP SupportPackNon-U.S. Service Support Contracts USA Returning a Printer for ServicePrinter Return Instructions ProcedureHP De s k J e t an d De s k Writ e r P rin t e rs Elsewhere in the World HP Support Assistant CD-ROM Service and Support ResourcesHewlett-Packard News Network Hpnn Obtaining HP Support Assistant CD-ROMHP Distribution Center HP Customer Information CenterHP Reseller Response Line Ordering Supplies Ordering SuppliesCountry Telephone Number HP BBS Library HP BBS LibraryCountry Number Baud Rate International toll rates applicable HP FAXback on Demand HP FirstHP Audio Tips U.S. Only HP First Telephone NumbersCountry Language Telephone Number HP Forum on CompuServe CompuServe Telephone Numbers by Country Table Local CallCountry Free-Phone Number Direct Technical Phone Support for Customers Hewlett-Packard Telephone SupportHP North American Customer Support Center HP European Customer Support CenterContacting Hewlett-Packard Printer Repair Feedback Information Procedure for Providing Repair Feedback InformationHP DeskJet Printer Family Customer Codes Customer Failure Code Keywords DescriptionI N T / I M a G E Media HandlingR R I a G E O B L E M S Company Information HP Printer Repair SheetPrinter Information Included InformationTo open the Printers control panel MS Windows PrintingTo select a port HP Printing System for Windows includes HP Printing System for WindowsDeskJet Utilities include Installing the Printer Driver Before you install the printer softwareTo install the HP Printing System for Windows About the Printer Driver ColorSmart Printer Driver Dialog Box Using the Printer DriverOption Description HP DeskJet 600 ColorSmart Dialog Box OptionsOptimizing Performance Using Online Help Type of help Provides How to access/where to findPrinter Software Help DOS Printing Printer Driver Supported FeaturesPrinter Drivers Available Substituting Printer DriversBefore you install the DOS control panel InstallationTo install the DOS control panel DeskJet Control Panel for DOSTo align the print cartridges Two Ways to Use the Control PanelMemory Resident DOS Control Panel OS/2 Printing System Resolving Printing System ProblemsTroubleshooting Hints Printing System Problems, Causes and SolutionsProblem Possible Cause Solution Printing System Problems, Causes and Solutions Printing System Problems, Causes and Solutions Printing System Problems, Causes and Solutions Troubleshooting Tools Printer Troubleshooting HintsRecommended Troubleshooting Tools and Supplies HP Toolbox MS Windows UsersTroubleshooting Flowcharts Power-On Section Troubleshooting FlowchartsSelf-Test Sect ion Troubleshooting Flowcharts Self-Test SectionPC Connect Sect ion Troubleshooting Flowcharts PC Connect SectionMacint osh Connect Sect ion Troubleshooting Flowcharts Macintosh Connect SectionMacIntosh Troubleshooting Problems and SolutionsProblem Solution Interface Specifications Cable and Connector InformationHP DeskJet Printers Recommended Interface CablesIEEE-1284 Interface Connector Compatibilit Nibble Number U r c e ModeIEEE-1284 Interface Port DOS/MS Windows Compatibility Nibble Number U r c e D e DOS I/O Interface Description Compatibility ModeECP Mode Nibble ModeCategory Macintosh I/O Connector HP DeskWriter PrintersCable Type HP Cable Part Number Apple Cable Part Number RS-422 Interface Connector 8-pin Mini-DIN RS-422 Interface Port AppleTalkPin Number Interface Pin Name Interface Pine Description Mac I/O Description