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Printer Return Instructions
If the printer needs to be shipped, be sure it is packed in a protective carton.
When either a customer or reseller calls HP to arrange for service, the HP Corvallis Service Center will dispatch a premium carrier to pick up the product at the reseller or customer location. The printer will be delivered to HP, at HP’s expense, using second day delivery. The customer or reseller must still package the printer for shipment.
Once the printer is repaired, HP will ship it to the customer or reseller location using second day delivery.
You can help assure effective servicing of your customer's printer by following these guidelines:
Procedure:
1.Follow the troubleshooting instructions in this manual to make certain the malfunction is in the printer and not the result of an interface error or a malfunction in the computer or software. If possible, identify the defective area or function.
2.If you determine that repair is required, please provide the following with the printer when returning the printer for service:
a.Printout a copy of the “HP Printer Repair Sheet.” (For information regarding printouts, see the note at the top of the HP Printer Repair Sheet.)
b.Determine the appropriate customer code from the Printer Repair Feedback Information section which follows.
c.Fill out the repair sheet. Include specific information, such as the configuration at the time of the malfunction, the type of interface cable, a description of the computer or host, and a description of the software application in use.
d.If purchased through a