HP 700 G1 Solving CD-ROM and DVD problems, Movie will not play in the DVD drive Cause Solution

Page 101

CD-ROM or DVD devices are not detected or driver is not loaded.

Cause	Solution

Drive is not connected properly or not properly configured.	See the documentation that came with the optional device.

Movie will not play in the DVD drive.

Cause	Solution

Movie may be regionalized for a different country.	See the documentation that came with the DVD drive.

Decoder software is not installed.	Install decoder software.

Damaged media.	Replace media.

Movie rating locked out by parental lock.	Use DVD software to remove parental lock.

Media installed upside down.	Reinstall media.

Cannot eject compact disc (tray-load unit).

Cause

Solution

Disc not properly seated in the drive.

Turn off the computer and insert a thin metal rod into the emergency eject hole and push firmly. Slowly pull the tray out from the drive until the tray is fully extended, then remove the disc.

CD-ROM, CD-RW, DVD-ROM, or DVD-R/RW drive cannot read a disc or takes too long to start.

Cause	Solution

Media is corrupt.	Try different media to confirm whether media is valid.

Media has been inserted upside down.	Re-insert the media with the label facing up.

The DVD-ROM drive takes longer to start because it has to	Wait at least 30 seconds to let the DVD-ROM drive determine the
determine the type of media played, such as audio or video.	type of media being played. If the disc still does not start, read
	the other solutions listed for this topic.

CD or DVD disc is dirty.	Clean CD or DVD with a CD cleaning kit, available from most
	computer stores.

Windows does not detect the CD-ROM or DVD-ROM drive.	1. Use Device Manager to remove or uninstall the device.
	To access Device Manager in Windows 7, click Start, select
	Control Panel, and then select Device Manager.
	To access Device Manager in Windows 8.1, from the Start
	screen, type c, select Control Panel from the list of
	applications, and then select Device Manager.
	2. Restart the computer and let Windows detect the CD or DVD
	driver.

Solving CD-ROM and DVD problems 93

Image 101

Contents Maintenance and Service Guide Product notice Iii Safety warning noticeIv Safety warning notice Table of contents System board callouts Sata data cable106 103107 108123 122126 ViiiStandard configuration features Product featuresFront panel components Product featuresRear panel components Rear panel componentsSerial number location Computer major components Illustrated parts catalogMicrotower MT chassis spare parts Illustrated parts catalog Sata data cable, 14 inch, 1 straight end, 1 angled end Item Description Front I/O assembly Sata drive power cableCables Misc parts Antenna for use with Wlan card USB Wireless Washable Smart cardOptical drives DrivesDescription Hard drives/Solid-state drives Item Description Misc boardsMicrotower MT chassis spare parts Relative Humidity Event 55% 40% 10% Electrostatic discharge informationGenerating static Personal grounding methods and equipment Preventing electrostatic damage to equipmentGrounding the work area Static Shielding Protection LevelsRecommended materials and equipment Operating guidelinesCleaning the Computer Case General cleaning safety precautionsCleaning the keyboard Routine careCleaning the monitor Service considerationsCleaning the mouse Power supply fanLithium coin cell battery Cables and connectorsScrews Hard DrivesSata hard drives Serial ATA Hard Drive CharacteristicsSata hard drive cables Smart ATA drivesCable management Preparation for disassembly Removal and replacement procedures Microtower MT chassisAccess panel Front bezel Optical drive bezel blank DIMMs MemoryDDR3-SDRAM DIMMs Populating Dimm socketsInstalling DIMMs Page Expansion cards Removal and replacement procedures Microtower MT chassis Page Drives GB Solid-state Drive SSD Removing a slim optical drive Drive positionsInstalling a slim optical drive Removing a hard drive Installing a hard drive Page Page Page Type BatteryType Drive power cable Front I/O and power switch assembly Page Removal and replacement procedures Microtower MT chassis Heat sink Processor Speaker Rear chassis fan Power supply Page System board Page Sys Bd Label Color Component System board calloutsBlue Front I/O/power switch White Pin main power connectorBlack Media card reader connector Black PCI Express USB3.0Computer Setup F10 Utilities Computer Setup F10 UtilityUsing Computer Setup F10 Utilities Computer Setup-File Computer Setup F10 Utility Computer Setup-StorageComputer Setup-Security Master Boot Security Network BootDevice Security USB SecurityConfiguration Secure BootLegacy Support to disabled System Security theseHardware Power Computer Setup-PowerOption Description ManagementPower-On Options Computer Setup-AdvancedBios Power-On OptionConnected Bios VGA ConfigurationBus Options Device OptionsRecovering the Configuration Settings Safety and comfort Before you call for technical support Troubleshooting without diagnosticsHelpful hints Computer will not respond to keyboard or mouse Cause Solving general problemsSolving general problems Under Windows System, click Run Poor performance Cause SolutionApps icon Processor thermal protection activated Power supply shuts down intermittently Cause Solution Solving power problemsSolving hard drive problems Solving hard drive problemsStorage Boot Order list Nonsystem disk/NTLDR missing message Cause SolutionComputer will not boot from hard drive Cause Solution Storage Boot OrderCan not write to the media card Cause Solving media card reader problemsSolving media card reader problems Inserted media card has boot capability Solving display problemsBlank screen no video Cause Solution To the electrical outletBlank screen no video Cause Solving display problemsInstall the video drivers included in the upgrade kit Dim characters Cause SolutionBe sure the monitor cable is securely connected to Monitor needs to be degaussedPosition may need adjustment Image is not centered Cause SolutionNo Connection, Check Signal Cable displays on screen Cause Horizontal or vertical position of the imageSound cuts in and out Cause Solution Solving audio problemsCertain typed symbols do not appear correct Cause Solving audio problems Printer will not print Cause Solution Solving printer problemsLine-in jack is not functioning properly Cause Control Panel , and then select Device ManagerSolving keyboard and mouse problems Solving keyboard and mouse problemsPrinter prints garbled information Cause Solution Make the proper network connections to the printerProgram in use has stopped responding to commands Keyboard connector is not properly connectedShut down the computer using the keyboard Computer, and then restart the computerSolving Hardware Installation Problems Solving Hardware Installation ProblemsThat pins in the connector are not bent down Mouse may need repairComputer will not start Cause Solution Solving Network Problems Solving Network ProblemsNetwork status link light never flashes Cause Solution Diagnostics reports a failure Cause Solution Correct operating modeSettings for the board Cable CorrectlyNew network card will not boot Cause Solution Solving memory problemsOut of memory error Cause Solving memory problemsMemory count during Post is wrong Cause Solution Insufficient memory error during operation Cause SolutionSecurity Network Boot Solving CD-ROM and DVD problemsComputer Setup utility Cannot eject compact disc tray-load unit Cause Solving CD-ROM and DVD problemsMovie will not play in the DVD drive Cause Solution USB flash drive not found identified Cause Solution Solving USB flash drive problemsSystem will not boot from USB flash drive Cause Solution Security USB SecuritySolving front panel component problems Solving front panel component problemsSolving Internet access problems Delete button Solving software problemsLog on to your ISP and launch the desired program System files may be damagedSelect Automatic Repair Solving software problemsAdvanced startup, click Restart now Post error messages Post error messagesPost numeric codes and text messages Control panel message Description Recommended actionPost numeric codes and text messages Download to Disable to prevent PXEECC Memory Module Detected ECC Flash Screen Image Corrupted Flash Screen image has errorsEnsure that none of the keys are DepressedReseat power supply fan Power Supply fan not detectedReconfigure card resources and/or run Computer Setup or Windows utilitiesReboot the computer Sata Cabling Error One or more Sata devices are improperlyFunctionality contained in the system Bios System Bios versionActivity Beeps Possible cause Recommended action Pre-video graphics error For systems with a graphics card Causing the failure. Continue adding devicesRed Power LED flashes seven Times, once every second Unable to bootCheck that both power supply cables are Press and hold the power button for less thanReplace the power button harness. If Problem persists, replace the system boardResetting the password jumper Password security and resetting CmosChanging a Setup or Power-On password Press Enter Deleting a Setup or Power-On passwordClearing and resetting the Cmos Page How to access and run HP PC Hardware Diagnostics HP PC Hardware DiagnosticsWhy run HP PC Hardware Diagnostics Diagnostic section, click HP Uefi Support Environment Restoring and recovering using Windows tools System backup and recoveryCreating recovery media and backups Select Reset Follow the on-screen instructions to continue Using Reset when the system is not respondingBacking up, restoring, and recovering in Windows Click All Programs Creating recovery mediaTo create the Windows DVD System backup and recovery To create recovery discs Close all open programsFollow the on-screen instructions to set up your backup System RestoreSystem Recovery when Windows is responding System RecoverySystem Recovery when Windows is not responding Select Install now Page General Requirements Power Cord Set RequirementsJapanese Power Cord Requirements Country Accrediting Agency Country-Specific RequirementsCountry-Specific Requirements Appendix B Statement of Volatility Statement of VolatilityEnter the F10 setup utility Appendix C Specifications SpecificationsMT Specifications Rated Input Current Current Leakage Nfpa MT SpecificationsPlus Platinum Index Computer Setup 116 Installing Expansion card Hard driveMT heat sink MT power supply Helpful hints Hood sensor Illustrated112 Safety and comfort Safety precautions Cleaning MT bezel blank MT front bezel Optical drive ResettingSystem restore points, creating MT speaker

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