HP 700 G1 manual Why run HP PC Hardware Diagnostics

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9 HP PC Hardware Diagnostics

To help troubleshoot and diagnose failures, use the UEFI-based hardware diagnostic solution that HP includes on all products. This tool can even be used if the computer will not boot to the operating system.

Why run HP PC Hardware Diagnostics

The HP PC Hardware Diagnostic tools simplify the process of diagnosing hardware issues and expedite the support process when issues are found. The tools save time by pinpointing the component that needs to be replaced.

●Isolate true hardware failures: The diagnostics run outside of the operating system so they effectively isolate hardware failures from issues that may be caused by the operating system or other software components.

●Failure ID: When a failure is detected that requires hardware replacement, a 24-digit Failure ID is generated. This ID can then be provided to the call agent, who will either schedule support or provide replacement parts.

How to access and run HP PC Hardware Diagnostics

You can run the diagnostics from one of three places, depending on your preference and the health of the computer.

1.Turn on the computer and press Esc repeatedly until the BIOS Boot Menu appears.

2.Press F2 or select Diagnostics (F2).

Pressing F2 signals the system to search for the diagnostics in the following locations:

a.A connected USB drive (to download the diagnostics tools to a USB drive, see the instructions in Downloading HP PC Hardware Diagnostics (UEFI) to a USB device on page 110)

b.The hard disk drive

c.A core set of diagnostics in the BIOS (for memory and hard disk drive) that are accessible only if the USB or hard disk drive versions are not detected

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device

NOTE: Instructions for downloading HP PC Hardware Diagnostics (UEFI) are provided in English only. There are two options to download HP PC Hardward Diagnostics to USB device.

Option 1: HP PC Diagnostics homepage–Provides access to the latest UEFI version

1.Go to http://www.hp.com/go/techcenter/pcdiags.

2.Click the UEFI Dowload link, and then select Run.

Option 2: Support and Drivers pages–Provides downloads for a specific product for earlier and later versions.

110 Chapter 9 HP PC Hardware Diagnostics

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Contents Maintenance and Service Guide Product notice Safety warning notice IiiIv Safety warning notice Table of contents Sata data cable System board callouts107 103106 108126 122123 ViiiProduct features Standard configuration featuresProduct features Front panel componentsRear panel components Rear panel componentsSerial number location Microtower MT chassis spare parts Illustrated parts catalogComputer major components Illustrated parts catalog Cables Item Description Front I/O assembly Sata drive power cableSata data cable, 14 inch, 1 straight end, 1 angled end Misc parts USB Wireless Washable Smart card Antenna for use with Wlan cardDescription Hard drives/Solid-state drives DrivesOptical drives Microtower MT chassis spare parts Misc boardsItem Description Generating static Electrostatic discharge informationRelative Humidity Event 55% 40% 10% Grounding the work area Preventing electrostatic damage to equipmentPersonal grounding methods and equipment Static Shielding Protection LevelsOperating guidelines Recommended materials and equipmentCleaning the keyboard General cleaning safety precautionsCleaning the Computer Case Routine careCleaning the mouse Service considerationsCleaning the monitor Power supply fanScrews Cables and connectorsLithium coin cell battery Hard DrivesSata hard drive cables Serial ATA Hard Drive CharacteristicsSata hard drives Smart ATA drivesCable management Removal and replacement procedures Microtower MT chassis Preparation for disassemblyAccess panel Front bezel Optical drive bezel blank DDR3-SDRAM DIMMs MemoryDIMMs Populating Dimm socketsInstalling DIMMs Page Expansion cards Removal and replacement procedures Microtower MT chassis Page Drives GB Solid-state Drive SSD Drive positions Removing a slim optical driveInstalling a slim optical drive Removing a hard drive Installing a hard drive Page Page Page Battery TypeType Drive power cable Front I/O and power switch assembly Page Removal and replacement procedures Microtower MT chassis Heat sink Processor Speaker Rear chassis fan Power supply Page System board Page System board callouts Sys Bd Label Color ComponentBlack Media card reader connector White Pin main power connectorBlue Front I/O/power switch Black PCI Express USB3.0Computer Setup F10 Utility Computer Setup F10 UtilitiesUsing Computer Setup F10 Utilities Computer Setup-File Computer Setup-Storage Computer Setup F10 UtilityComputer Setup-Security Device Security Network BootMaster Boot Security USB SecurityLegacy Support to disabled Secure BootConfiguration System Security theseOption Description Computer Setup-PowerHardware Power ManagementBios Power-On Computer Setup-AdvancedPower-On Options OptionBus Options VGA ConfigurationConnected Bios Device OptionsRecovering the Configuration Settings Troubleshooting without diagnostics Safety and comfort Before you call for technical supportHelpful hints Solving general problems Computer will not respond to keyboard or mouse CauseSolving general problems Apps icon Poor performance Cause SolutionUnder Windows System, click Run Processor thermal protection activated Solving power problems Power supply shuts down intermittently Cause SolutionSolving hard drive problems Solving hard drive problemsComputer will not boot from hard drive Cause Solution Nonsystem disk/NTLDR missing message Cause SolutionStorage Boot Order list Storage Boot OrderSolving media card reader problems Solving media card reader problemsCan not write to the media card Cause Blank screen no video Cause Solution Solving display problemsInserted media card has boot capability To the electrical outletSolving display problems Blank screen no video CauseBe sure the monitor cable is securely connected to Dim characters Cause SolutionInstall the video drivers included in the upgrade kit Monitor needs to be degaussedNo Connection, Check Signal Cable displays on screen Cause Image is not centered Cause SolutionPosition may need adjustment Horizontal or vertical position of the imageCertain typed symbols do not appear correct Cause Solving audio problemsSound cuts in and out Cause Solution Solving audio problems Line-in jack is not functioning properly Cause Solving printer problemsPrinter will not print Cause Solution Control Panel , and then select Device ManagerPrinter prints garbled information Cause Solution Solving keyboard and mouse problemsSolving keyboard and mouse problems Make the proper network connections to the printerShut down the computer using the keyboard Keyboard connector is not properly connectedProgram in use has stopped responding to commands Computer, and then restart the computerThat pins in the connector are not bent down Solving Hardware Installation ProblemsSolving Hardware Installation Problems Mouse may need repairComputer will not start Cause Solution Solving Network Problems Solving Network ProblemsNetwork status link light never flashes Cause Solution Settings for the board Correct operating modeDiagnostics reports a failure Cause Solution Cable CorrectlySolving memory problems New network card will not boot Cause SolutionMemory count during Post is wrong Cause Solution Solving memory problemsOut of memory error Cause Insufficient memory error during operation Cause SolutionComputer Setup utility Solving CD-ROM and DVD problemsSecurity Network Boot Movie will not play in the DVD drive Cause Solution Solving CD-ROM and DVD problemsCannot eject compact disc tray-load unit Cause System will not boot from USB flash drive Cause Solution Solving USB flash drive problemsUSB flash drive not found identified Cause Solution Security USB SecuritySolving Internet access problems Solving front panel component problemsSolving front panel component problems Log on to your ISP and launch the desired program Solving software problemsDelete button System files may be damagedAdvanced startup, click Restart now Solving software problemsSelect Automatic Repair Post numeric codes and text messages Post error messagesPost error messages Control panel message Description Recommended actionDownload to Disable to prevent PXE Post numeric codes and text messagesEnsure that none of the keys are Flash Screen Image Corrupted Flash Screen image has errorsECC Memory Module Detected ECC DepressedReconfigure card resources and/or run Power Supply fan not detectedReseat power supply fan Computer Setup or Windows utilitiesFunctionality contained in the system Bios Sata Cabling Error One or more Sata devices are improperlyReboot the computer System Bios versionActivity Beeps Possible cause Recommended action Red Power LED flashes seven Causing the failure. Continue adding devicesPre-video graphics error For systems with a graphics card Times, once every second Unable to bootReplace the power button harness. If Press and hold the power button for less thanCheck that both power supply cables are Problem persists, replace the system boardPassword security and resetting Cmos Resetting the password jumperChanging a Setup or Power-On password Clearing and resetting the Cmos Deleting a Setup or Power-On passwordPress Enter Page Why run HP PC Hardware Diagnostics HP PC Hardware DiagnosticsHow to access and run HP PC Hardware Diagnostics Diagnostic section, click HP Uefi Support Environment Creating recovery media and backups System backup and recoveryRestoring and recovering using Windows tools Using Reset when the system is not responding Select Reset Follow the on-screen instructions to continueBacking up, restoring, and recovering in Windows Creating recovery media Click All ProgramsTo create recovery discs Close all open programs To create the Windows DVD System backup and recoverySystem Restore Follow the on-screen instructions to set up your backupSystem Recovery System Recovery when Windows is respondingSystem Recovery when Windows is not responding Select Install now Page Japanese Power Cord Requirements Power Cord Set RequirementsGeneral Requirements Country-Specific Requirements Country-Specific RequirementsCountry Accrediting Agency Statement of Volatility Appendix B Statement of VolatilityEnter the F10 setup utility MT Specifications SpecificationsAppendix C Specifications Plus Platinum MT SpecificationsRated Input Current Current Leakage Nfpa Index MT heat sink MT power supply 116 Installing Expansion card Hard driveComputer Setup Helpful hints Hood sensor IllustratedSystem restore points, creating MT bezel blank MT front bezel Optical drive Resetting112 Safety and comfort Safety precautions Cleaning MT speaker

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