HP 700 G1 Solving keyboard and mouse problems, Make the proper network connections to the printer

Page 91

Printer will not print.

Cause	Solution

If you are on a network, you may not have made the connection	Make the proper network connections to the printer.
to the printer.

Printer may have failed.	Run printer self-test.

Printer will not turn on.

Cause	Solution

The cables may not be connected properly.

Reconnect all cables and check the power cord and electrical outlet.

Printer prints garbled information.

Cause	Solution

The correct printer driver for the application is not installed.	Install the correct printer driver for the application.

The cables may not be connected properly.	Reconnect all cables.

Printer memory may be overloaded.	Reset the printer by turning it off for one minute, then turn it back
	on.

Printer will not print.

Cause	Solution

The printer may be out of paper.	Check the paper tray and refill it if it is empty.

Solving keyboard and mouse problems

If you encounter keyboard or mouse problems, see the documentation that came with the equipment and to the common causes and solutions listed in the following table.

A wireless keyboard/mouse is not working correctly. Symptoms include lagging mouse movement, jumpy mouse/keyboard, or no function of mouse/keyboard and external drive.

Cause

Solution

If your computer is equipped with USB 3.0 ports, connected USB 3.0 devices can interfere with the wireless keyboard USB receiver.

Connect the wireless keyboard USB receiver to a USB 2.0 port that is separated from ports with USB 3.0 devices. If you still experience interference, you may have to place the connectors farther apart using an external USB hub.

Solving keyboard and mouse problems 83

Image 91

Contents Maintenance and Service Guide Product notice Iii Safety warning noticeIv Safety warning notice Table of contents System board callouts Sata data cable108 103106 107Viii 122123 126Standard configuration features Product featuresFront panel components Product featuresRear panel components Rear panel componentsSerial number location Microtower MT chassis spare parts Illustrated parts catalogComputer major components Illustrated parts catalog Cables Item Description Front I/O assembly Sata drive power cableSata data cable, 14 inch, 1 straight end, 1 angled end Misc parts Antenna for use with Wlan card USB Wireless Washable Smart cardDescription Hard drives/Solid-state drives DrivesOptical drives Microtower MT chassis spare parts Misc boardsItem Description Generating static Electrostatic discharge informationRelative Humidity Event 55% 40% 10% Static Shielding Protection Levels Preventing electrostatic damage to equipmentPersonal grounding methods and equipment Grounding the work areaRecommended materials and equipment Operating guidelinesRoutine care General cleaning safety precautionsCleaning the Computer Case Cleaning the keyboardPower supply fan Service considerationsCleaning the monitor Cleaning the mouseHard Drives Cables and connectorsLithium coin cell battery ScrewsSmart ATA drives Serial ATA Hard Drive CharacteristicsSata hard drives Sata hard drive cablesCable management Preparation for disassembly Removal and replacement procedures Microtower MT chassisAccess panel Front bezel Optical drive bezel blank Populating Dimm sockets MemoryDIMMs DDR3-SDRAM DIMMsInstalling DIMMs Page Expansion cards Removal and replacement procedures Microtower MT chassis Page Drives GB Solid-state Drive SSD Removing a slim optical drive Drive positionsInstalling a slim optical drive Removing a hard drive Installing a hard drive Page Page Page Type BatteryType Drive power cable Front I/O and power switch assembly Page Removal and replacement procedures Microtower MT chassis Heat sink Processor Speaker Rear chassis fan Power supply Page System board Page Sys Bd Label Color Component System board calloutsBlack PCI Express USB3.0 White Pin main power connectorBlue Front I/O/power switch Black Media card reader connectorComputer Setup F10 Utilities Computer Setup F10 UtilityUsing Computer Setup F10 Utilities Computer Setup-File Computer Setup F10 Utility Computer Setup-StorageComputer Setup-Security USB Security Network BootMaster Boot Security Device SecuritySystem Security these Secure BootConfiguration Legacy Support to disabledManagement Computer Setup-PowerHardware Power Option DescriptionOption Computer Setup-AdvancedPower-On Options Bios Power-OnDevice Options VGA ConfigurationConnected Bios Bus OptionsRecovering the Configuration Settings Safety and comfort Before you call for technical support Troubleshooting without diagnosticsHelpful hints Computer will not respond to keyboard or mouse Cause Solving general problemsSolving general problems Apps icon Poor performance Cause SolutionUnder Windows System, click Run Processor thermal protection activated Power supply shuts down intermittently Cause Solution Solving power problemsSolving hard drive problems Solving hard drive problemsStorage Boot Order Nonsystem disk/NTLDR missing message Cause SolutionStorage Boot Order list Computer will not boot from hard drive Cause SolutionSolving media card reader problems Solving media card reader problemsCan not write to the media card Cause To the electrical outlet Solving display problemsInserted media card has boot capability Blank screen no video Cause SolutionBlank screen no video Cause Solving display problemsMonitor needs to be degaussed Dim characters Cause SolutionInstall the video drivers included in the upgrade kit Be sure the monitor cable is securely connected toHorizontal or vertical position of the image Image is not centered Cause SolutionPosition may need adjustment No Connection, Check Signal Cable displays on screen CauseCertain typed symbols do not appear correct Cause Solving audio problemsSound cuts in and out Cause Solution Solving audio problems Control Panel , and then select Device Manager Solving printer problemsPrinter will not print Cause Solution Line-in jack is not functioning properly CauseMake the proper network connections to the printer Solving keyboard and mouse problemsSolving keyboard and mouse problems Printer prints garbled information Cause SolutionComputer, and then restart the computer Keyboard connector is not properly connectedProgram in use has stopped responding to commands Shut down the computer using the keyboardMouse may need repair Solving Hardware Installation ProblemsSolving Hardware Installation Problems That pins in the connector are not bent downComputer will not start Cause Solution Solving Network Problems Solving Network ProblemsNetwork status link light never flashes Cause Solution Cable Correctly Correct operating modeDiagnostics reports a failure Cause Solution Settings for the boardNew network card will not boot Cause Solution Solving memory problemsInsufficient memory error during operation Cause Solution Solving memory problemsOut of memory error Cause Memory count during Post is wrong Cause SolutionComputer Setup utility Solving CD-ROM and DVD problemsSecurity Network Boot Movie will not play in the DVD drive Cause Solution Solving CD-ROM and DVD problemsCannot eject compact disc tray-load unit Cause Security USB Security Solving USB flash drive problemsUSB flash drive not found identified Cause Solution System will not boot from USB flash drive Cause SolutionSolving Internet access problems Solving front panel component problemsSolving front panel component problems System files may be damaged Solving software problemsDelete button Log on to your ISP and launch the desired programAdvanced startup, click Restart now Solving software problemsSelect Automatic Repair Control panel message Description Recommended action Post error messagesPost error messages Post numeric codes and text messagesPost numeric codes and text messages Download to Disable to prevent PXEDepressed Flash Screen Image Corrupted Flash Screen image has errorsECC Memory Module Detected ECC Ensure that none of the keys areComputer Setup or Windows utilities Power Supply fan not detectedReseat power supply fan Reconfigure card resources and/or runSystem Bios version Sata Cabling Error One or more Sata devices are improperlyReboot the computer Functionality contained in the system BiosActivity Beeps Possible cause Recommended action Times, once every second Unable to boot Causing the failure. Continue adding devicesPre-video graphics error For systems with a graphics card Red Power LED flashes sevenProblem persists, replace the system board Press and hold the power button for less thanCheck that both power supply cables are Replace the power button harness. IfResetting the password jumper Password security and resetting CmosChanging a Setup or Power-On password Clearing and resetting the Cmos Deleting a Setup or Power-On passwordPress Enter Page Why run HP PC Hardware Diagnostics HP PC Hardware DiagnosticsHow to access and run HP PC Hardware Diagnostics Diagnostic section, click HP Uefi Support Environment Creating recovery media and backups System backup and recoveryRestoring and recovering using Windows tools Select Reset Follow the on-screen instructions to continue Using Reset when the system is not respondingBacking up, restoring, and recovering in Windows Click All Programs Creating recovery mediaTo create the Windows DVD System backup and recovery To create recovery discs Close all open programsFollow the on-screen instructions to set up your backup System RestoreSystem Recovery when Windows is responding System RecoverySystem Recovery when Windows is not responding Select Install now Page Japanese Power Cord Requirements Power Cord Set RequirementsGeneral Requirements Country-Specific Requirements Country-Specific RequirementsCountry Accrediting Agency Appendix B Statement of Volatility Statement of VolatilityEnter the F10 setup utility MT Specifications SpecificationsAppendix C Specifications Plus Platinum MT SpecificationsRated Input Current Current Leakage Nfpa Index Helpful hints Hood sensor Illustrated 116 Installing Expansion card Hard driveComputer Setup MT heat sink MT power supplyMT speaker MT bezel blank MT front bezel Optical drive Resetting112 Safety and comfort Safety precautions Cleaning System restore points, creating

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