HP 700 G1 manual Network status link light never flashes Cause Solution

Page 96

Table 6-2Solving Network Problems (continued)

Wake-on-LAN feature is not functioning.

Cause

Solution

 

 

 

 

1.

From the Start screen, type c, and then select Control Panel

 

 

from the list of applications.

 

2.

Select Network and Sharing Center, and then click the

 

 

Ethernet link next to the connection.

 

3.

Click the Properties button.

 

4.

Click the Configure button.

 

5.

Click the Power Management tab, then enable the

 

 

appropriate Wake-on LAN option.

 

 

 

Network driver does not detect network controller.

 

 

 

 

Cause

Solution

 

 

 

Network controller is disabled.

1.

Run Computer Setup and enable network controller.

 

2.

Enable the network controller in the operating system using

 

 

Device Manager.

 

 

To access Device Manager in Windows 7, click Start, select

 

 

Control Panel, and then select Device Manager.

 

 

To access Device Manager in Windows 8.1, from the Start

 

 

screen, type c, select Control Panel from the list of

 

 

applications, and then select Device Manager.

 

 

Incorrect network driver.

Check the network controller documentation for the correct

 

driver or obtain the latest driver from the manufacturer’s Web

 

site.

 

 

 

 

Network status link light never flashes.

NOTE: The network status light is supposed to flash when there is network activity.

Cause

Solution

 

 

No active network is detected.

Check cabling and network equipment for proper connection.

 

 

Network controller is not set up properly.

Check for the device status within Windows, such as Device

 

Manager for driver load and the Network Connections applet

 

within Windows for link status.

 

To access Device Manager in Windows 7, click Start, select

 

Control Panel, and then select Device Manager.

 

To access Device Manager in Windows 8.1, from the Start screen,

 

type c, select Control Panel from the list of applications, and then

 

select Device Manager.

 

 

Network controller is disabled.

1. Run Computer Setup and enable network controller.

 

2. Enable the network controller in the operating system using

 

Device Manager.

88 Chapter 6 Troubleshooting without diagnostics

Image 96
Contents Maintenance and Service Guide Product notice Safety warning notice IiiIv Safety warning notice Table of contents Sata data cable System board callouts103 106107 108122 123126 ViiiProduct features Standard configuration featuresProduct features Front panel componentsRear panel components Rear panel componentsSerial number location Illustrated parts catalog Microtower MT chassis spare partsComputer major components Illustrated parts catalog Item Description Front I/O assembly Sata drive power cable CablesSata data cable, 14 inch, 1 straight end, 1 angled end Misc parts USB Wireless Washable Smart card Antenna for use with Wlan cardDrives Description Hard drives/Solid-state drivesOptical drives Misc boards Microtower MT chassis spare partsItem Description Electrostatic discharge information Generating staticRelative Humidity Event 55% 40% 10% Preventing electrostatic damage to equipment Personal grounding methods and equipmentGrounding the work area Static Shielding Protection LevelsOperating guidelines Recommended materials and equipmentGeneral cleaning safety precautions Cleaning the Computer CaseCleaning the keyboard Routine careService considerations Cleaning the monitorCleaning the mouse Power supply fanCables and connectors Lithium coin cell batteryScrews Hard DrivesSerial ATA Hard Drive Characteristics Sata hard drivesSata hard drive cables Smart ATA drivesCable management Removal and replacement procedures Microtower MT chassis Preparation for disassemblyAccess panel Front bezel Optical drive bezel blank Memory DIMMsDDR3-SDRAM DIMMs Populating Dimm socketsInstalling DIMMs Page Expansion cards Removal and replacement procedures Microtower MT chassis Page Drives GB Solid-state Drive SSD Drive positions Removing a slim optical driveInstalling a slim optical drive Removing a hard drive Installing a hard drive Page Page Page Battery TypeType Drive power cable Front I/O and power switch assembly Page Removal and replacement procedures Microtower MT chassis Heat sink Processor Speaker Rear chassis fan Power supply Page System board Page System board callouts Sys Bd Label Color ComponentWhite Pin main power connector Blue Front I/O/power switchBlack Media card reader connector Black PCI Express USB3.0Computer Setup F10 Utility Computer Setup F10 UtilitiesUsing Computer Setup F10 Utilities Computer Setup-File Computer Setup-Storage Computer Setup F10 UtilityComputer Setup-Security Network Boot Master Boot SecurityDevice Security USB SecuritySecure Boot ConfigurationLegacy Support to disabled System Security theseComputer Setup-Power Hardware PowerOption Description ManagementComputer Setup-Advanced Power-On OptionsBios Power-On OptionVGA Configuration Connected BiosBus Options Device OptionsRecovering the Configuration Settings Troubleshooting without diagnostics Safety and comfort Before you call for technical supportHelpful hints Solving general problems Computer will not respond to keyboard or mouse CauseSolving general problems Poor performance Cause Solution Apps iconUnder Windows System, click Run Processor thermal protection activated Solving power problems Power supply shuts down intermittently Cause SolutionSolving hard drive problems Solving hard drive problemsNonsystem disk/NTLDR missing message Cause Solution Storage Boot Order listComputer will not boot from hard drive Cause Solution Storage Boot OrderSolving media card reader problems Solving media card reader problemsCan not write to the media card Cause Solving display problems Inserted media card has boot capabilityBlank screen no video Cause Solution To the electrical outletSolving display problems Blank screen no video CauseDim characters Cause Solution Install the video drivers included in the upgrade kitBe sure the monitor cable is securely connected to Monitor needs to be degaussedImage is not centered Cause Solution Position may need adjustmentNo Connection, Check Signal Cable displays on screen Cause Horizontal or vertical position of the imageSolving audio problems Certain typed symbols do not appear correct CauseSound cuts in and out Cause Solution Solving audio problems Solving printer problems Printer will not print Cause SolutionLine-in jack is not functioning properly Cause Control Panel , and then select Device ManagerSolving keyboard and mouse problems Solving keyboard and mouse problemsPrinter prints garbled information Cause Solution Make the proper network connections to the printerKeyboard connector is not properly connected Program in use has stopped responding to commandsShut down the computer using the keyboard Computer, and then restart the computerSolving Hardware Installation Problems Solving Hardware Installation ProblemsThat pins in the connector are not bent down Mouse may need repairComputer will not start Cause Solution Solving Network Problems Solving Network ProblemsNetwork status link light never flashes Cause Solution Correct operating mode Diagnostics reports a failure Cause SolutionSettings for the board Cable CorrectlySolving memory problems New network card will not boot Cause SolutionSolving memory problems Out of memory error CauseMemory count during Post is wrong Cause Solution Insufficient memory error during operation Cause SolutionSolving CD-ROM and DVD problems Computer Setup utilitySecurity Network Boot Solving CD-ROM and DVD problems Movie will not play in the DVD drive Cause SolutionCannot eject compact disc tray-load unit Cause Solving USB flash drive problems USB flash drive not found identified Cause SolutionSystem will not boot from USB flash drive Cause Solution Security USB SecuritySolving front panel component problems Solving Internet access problemsSolving front panel component problems Solving software problems Delete buttonLog on to your ISP and launch the desired program System files may be damagedSolving software problems Advanced startup, click Restart nowSelect Automatic Repair Post error messages Post error messagesPost numeric codes and text messages Control panel message Description Recommended actionDownload to Disable to prevent PXE Post numeric codes and text messagesFlash Screen Image Corrupted Flash Screen image has errors ECC Memory Module Detected ECCEnsure that none of the keys are DepressedPower Supply fan not detected Reseat power supply fanReconfigure card resources and/or run Computer Setup or Windows utilitiesSata Cabling Error One or more Sata devices are improperly Reboot the computerFunctionality contained in the system Bios System Bios versionActivity Beeps Possible cause Recommended action Causing the failure. Continue adding devices Pre-video graphics error For systems with a graphics cardRed Power LED flashes seven Times, once every second Unable to bootPress and hold the power button for less than Check that both power supply cables areReplace the power button harness. If Problem persists, replace the system boardPassword security and resetting Cmos Resetting the password jumperChanging a Setup or Power-On password Deleting a Setup or Power-On password Clearing and resetting the CmosPress Enter Page HP PC Hardware Diagnostics Why run HP PC Hardware DiagnosticsHow to access and run HP PC Hardware Diagnostics Diagnostic section, click HP Uefi Support Environment System backup and recovery Creating recovery media and backupsRestoring and recovering using Windows tools Using Reset when the system is not responding Select Reset Follow the on-screen instructions to continueBacking up, restoring, and recovering in Windows Creating recovery media Click All ProgramsTo create recovery discs Close all open programs To create the Windows DVD System backup and recoverySystem Restore Follow the on-screen instructions to set up your backupSystem Recovery System Recovery when Windows is respondingSystem Recovery when Windows is not responding Select Install now Page Power Cord Set Requirements Japanese Power Cord RequirementsGeneral Requirements Country-Specific Requirements Country-Specific RequirementsCountry Accrediting Agency Statement of Volatility Appendix B Statement of VolatilityEnter the F10 setup utility Specifications MT SpecificationsAppendix C Specifications MT Specifications Plus PlatinumRated Input Current Current Leakage Nfpa Index 116 Installing Expansion card Hard drive Computer SetupMT heat sink MT power supply Helpful hints Hood sensor IllustratedMT bezel blank MT front bezel Optical drive Resetting 112 Safety and comfort Safety precautions CleaningSystem restore points, creating MT speaker
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