HP 700 G1 manual Solving hard drive problems

Page 81

Solving hard drive problems

Hard drive error occurs.

Cause

Solution

 

 

Hard disk has bad sectors or has failed.

1. In Windows 7, click Start, click Computer, and right-click on

 

a drive. Select Properties, and then select the Tools tab.

 

Under Error-checking click Check Now.

 

In Windows 8.1, on the Start screen type e, and then select

 

File Explorer from the list of applications. In the left

 

column, expand Computer, right-click on a drive, select

 

Properties, and then select the Tools tab. Under Error

 

checking click Check.

 

2. Use a utility to locate and block usage of bad sectors. If

 

necessary, reformat the hard disk.

 

 

Disk transaction problem.

 

 

 

Cause

Solution

 

 

Either the directory structure is bad or there is a problem with a

In Windows 7, click Start, expand Computer, and right-click on a

file.

drive. Select Properties, and then select the Tools tab. Under

 

Error-checking click Check Now.

 

In Windows 8.1, on the Start screen type e, and then click File

 

Explorer from the list of applications. In the left column, expand

 

Computer, right-click on a drive, select Properties, and then

 

select the Tools tab. Under Error checking click Check.

 

 

Drive not found (identified).

 

 

 

Cause

Solution

 

 

Cable could be loose.

Check cable connections.

 

 

The system may not have automatically recognized a newly

See reconfiguration directions in the Solving Hardware

installed device.

Installation Problems on page 85 section. If the system still

 

does not recognize the new device, check to see if the device is

 

listed within Computer Setup. If it is listed, the probable cause is a

 

driver problem. If it is not listed, the probable cause is a hardware

 

problem.

 

If this is a newly installed drive, run the Computer Setup utility

 

and try adding a POST delay under Advanced > Power-On

 

Options.

 

 

The device is attached to a SATA port that has been hidden in

Run the Computer Setup utility and ensure Device Available is

Computer Setup.

selected for the device's SATA port in Security > Device Security.

 

 

Drive responds slowly immediately after power-up.

Run Computer Setup and increase the POST Delay in Advanced >

 

Power-On Options.

 

 

Solving hard drive problems 73

Image 81
Contents Maintenance and Service Guide Product notice Iii Safety warning noticeIv Safety warning notice Table of contents System board callouts Sata data cable106 103107 108123 122126 ViiiStandard configuration features Product featuresFront panel components Product featuresRear panel components Rear panel componentsSerial number location Illustrated parts catalog Microtower MT chassis spare partsComputer major components Illustrated parts catalog Item Description Front I/O assembly Sata drive power cable CablesSata data cable, 14 inch, 1 straight end, 1 angled end Misc parts Antenna for use with Wlan card USB Wireless Washable Smart cardDrives Description Hard drives/Solid-state drivesOptical drives Misc boards Microtower MT chassis spare partsItem Description Electrostatic discharge information Generating staticRelative Humidity Event 55% 40% 10% Personal grounding methods and equipment Preventing electrostatic damage to equipmentGrounding the work area Static Shielding Protection LevelsRecommended materials and equipment Operating guidelinesCleaning the Computer Case General cleaning safety precautionsCleaning the keyboard Routine careCleaning the monitor Service considerationsCleaning the mouse Power supply fanLithium coin cell battery Cables and connectorsScrews Hard DrivesSata hard drives Serial ATA Hard Drive CharacteristicsSata hard drive cables Smart ATA drivesCable management Preparation for disassembly Removal and replacement procedures Microtower MT chassisAccess panel Front bezel Optical drive bezel blank DIMMs MemoryDDR3-SDRAM DIMMs Populating Dimm socketsInstalling DIMMs Page Expansion cards Removal and replacement procedures Microtower MT chassis Page Drives GB Solid-state Drive SSD Removing a slim optical drive Drive positionsInstalling a slim optical drive Removing a hard drive Installing a hard drive Page Page Page Type BatteryType Drive power cable Front I/O and power switch assembly Page Removal and replacement procedures Microtower MT chassis Heat sink Processor Speaker Rear chassis fan Power supply Page System board Page Sys Bd Label Color Component System board calloutsBlue Front I/O/power switch White Pin main power connectorBlack Media card reader connector Black PCI Express USB3.0Computer Setup F10 Utilities Computer Setup F10 UtilityUsing Computer Setup F10 Utilities Computer Setup-File Computer Setup F10 Utility Computer Setup-StorageComputer Setup-Security Master Boot Security Network BootDevice Security USB SecurityConfiguration Secure BootLegacy Support to disabled System Security theseHardware Power Computer Setup-PowerOption Description ManagementPower-On Options Computer Setup-AdvancedBios Power-On OptionConnected Bios VGA ConfigurationBus Options Device OptionsRecovering the Configuration Settings Safety and comfort Before you call for technical support Troubleshooting without diagnosticsHelpful hints Computer will not respond to keyboard or mouse Cause Solving general problemsSolving general problems Poor performance Cause Solution Apps iconUnder Windows System, click Run Processor thermal protection activated Power supply shuts down intermittently Cause Solution Solving power problemsSolving hard drive problems Solving hard drive problemsStorage Boot Order list Nonsystem disk/NTLDR missing message Cause SolutionComputer will not boot from hard drive Cause Solution Storage Boot OrderSolving media card reader problems Solving media card reader problemsCan not write to the media card Cause Inserted media card has boot capability Solving display problemsBlank screen no video Cause Solution To the electrical outletBlank screen no video Cause Solving display problemsInstall the video drivers included in the upgrade kit Dim characters Cause SolutionBe sure the monitor cable is securely connected to Monitor needs to be degaussedPosition may need adjustment Image is not centered Cause SolutionNo Connection, Check Signal Cable displays on screen Cause Horizontal or vertical position of the imageSolving audio problems Certain typed symbols do not appear correct CauseSound cuts in and out Cause Solution Solving audio problems Printer will not print Cause Solution Solving printer problemsLine-in jack is not functioning properly Cause Control Panel , and then select Device ManagerSolving keyboard and mouse problems Solving keyboard and mouse problemsPrinter prints garbled information Cause Solution Make the proper network connections to the printerProgram in use has stopped responding to commands Keyboard connector is not properly connectedShut down the computer using the keyboard Computer, and then restart the computerSolving Hardware Installation Problems Solving Hardware Installation ProblemsThat pins in the connector are not bent down Mouse may need repairComputer will not start Cause Solution Solving Network Problems Solving Network ProblemsNetwork status link light never flashes Cause Solution Diagnostics reports a failure Cause Solution Correct operating modeSettings for the board Cable CorrectlyNew network card will not boot Cause Solution Solving memory problemsOut of memory error Cause Solving memory problemsMemory count during Post is wrong Cause Solution Insufficient memory error during operation Cause SolutionSolving CD-ROM and DVD problems Computer Setup utilitySecurity Network Boot Solving CD-ROM and DVD problems Movie will not play in the DVD drive Cause SolutionCannot eject compact disc tray-load unit Cause USB flash drive not found identified Cause Solution Solving USB flash drive problemsSystem will not boot from USB flash drive Cause Solution Security USB SecuritySolving front panel component problems Solving Internet access problemsSolving front panel component problems Delete button Solving software problemsLog on to your ISP and launch the desired program System files may be damagedSolving software problems Advanced startup, click Restart nowSelect Automatic Repair Post error messages Post error messagesPost numeric codes and text messages Control panel message Description Recommended actionPost numeric codes and text messages Download to Disable to prevent PXEECC Memory Module Detected ECC Flash Screen Image Corrupted Flash Screen image has errorsEnsure that none of the keys are DepressedReseat power supply fan Power Supply fan not detectedReconfigure card resources and/or run Computer Setup or Windows utilitiesReboot the computer Sata Cabling Error One or more Sata devices are improperlyFunctionality contained in the system Bios System Bios versionActivity Beeps Possible cause Recommended action Pre-video graphics error For systems with a graphics card Causing the failure. Continue adding devicesRed Power LED flashes seven Times, once every second Unable to bootCheck that both power supply cables are Press and hold the power button for less thanReplace the power button harness. If Problem persists, replace the system boardResetting the password jumper Password security and resetting CmosChanging a Setup or Power-On password Deleting a Setup or Power-On password Clearing and resetting the CmosPress Enter Page HP PC Hardware Diagnostics Why run HP PC Hardware DiagnosticsHow to access and run HP PC Hardware Diagnostics Diagnostic section, click HP Uefi Support Environment System backup and recovery Creating recovery media and backupsRestoring and recovering using Windows tools Select Reset Follow the on-screen instructions to continue Using Reset when the system is not respondingBacking up, restoring, and recovering in Windows Click All Programs Creating recovery mediaTo create the Windows DVD System backup and recovery To create recovery discs Close all open programsFollow the on-screen instructions to set up your backup System RestoreSystem Recovery when Windows is responding System RecoverySystem Recovery when Windows is not responding Select Install now Page Power Cord Set Requirements Japanese Power Cord RequirementsGeneral Requirements Country-Specific Requirements Country-Specific RequirementsCountry Accrediting Agency Appendix B Statement of Volatility Statement of VolatilityEnter the F10 setup utility Specifications MT SpecificationsAppendix C Specifications MT Specifications Plus PlatinumRated Input Current Current Leakage Nfpa Index Computer Setup 116 Installing Expansion card Hard driveMT heat sink MT power supply Helpful hints Hood sensor Illustrated112 Safety and comfort Safety precautions Cleaning MT bezel blank MT front bezel Optical drive ResettingSystem restore points, creating MT speaker
Related manuals
Manual 12 pages 58.88 Kb Manual 46 pages 7.81 Kb