HP 700 G1 manual Solving memory problems, New network card will not boot Cause Solution

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Network controller stopped working when an expansion board was added to the computer.

Cause	Solution

Network controller interrupt is shared with an expansion board.	Under the Computer Setup Advanced menu, change the resource
	settings for the board.

The network controller requires drivers.	Verify that the drivers were not accidentally deleted when the
	drivers for a new expansion board were installed.

The expansion board installed is a network card (NIC) and	Under the Computer Setup Advanced menu, change the resource
conflicts with the embedded NIC.	settings for the board.

Network controller stops working without apparent cause.

Cause	Solution

The files containing the network drivers are corrupted.	Reinstall the network drivers using the Recovery Disc Set in
	Windows 7 or Windows recovery tools in Windows 8.1.
	If necessary, download the softpaq from the web (from a
	different computer).

The cable is not securely connected.	Ensure that the cable is securely attached to the network
	connector and that the other end of the cable is securely attached
	to the correct device.

The network controller is defective.	Contact an authorized service provider.

New network card will not boot.

Cause	Solution

New network card may be defective or may not meet industry- standard specifications.

Install a working, industry-standard NIC, or change the boot sequence to boot from another source.

Cannot connect to network server when attempting Remote System Installation.

Cause

Solution

The network controller is not configured properly.

Verify Network Connectivity, that a DHCP Server is present, and that the Remote System Installation Server contains the NIC drivers for your NIC.

System setup utility reports unprogrammed EEPROM.

Cause	Solution

Unprogrammed EEPROM.	Contact an authorized service provider.

Solving memory problems

If you encounter memory problems, some common causes and solutions are listed in the following table.

90 Chapter 6 Troubleshooting without diagnostics

Image 98

Contents Maintenance and Service Guide Product notice Safety warning notice IiiIv Safety warning notice Table of contents Sata data cable System board callouts107 103106 108126 122123 ViiiProduct features Standard configuration featuresProduct features Front panel componentsRear panel components Rear panel componentsSerial number location Computer major components Illustrated parts catalogMicrotower MT chassis spare parts Illustrated parts catalog Sata data cable, 14 inch, 1 straight end, 1 angled end Item Description Front I/O assembly Sata drive power cableCables Misc parts USB Wireless Washable Smart card Antenna for use with Wlan cardOptical drives DrivesDescription Hard drives/Solid-state drives Item Description Misc boardsMicrotower MT chassis spare parts Relative Humidity Event 55% 40% 10% Electrostatic discharge informationGenerating static Grounding the work area Preventing electrostatic damage to equipmentPersonal grounding methods and equipment Static Shielding Protection LevelsOperating guidelines Recommended materials and equipmentCleaning the keyboard General cleaning safety precautionsCleaning the Computer Case Routine careCleaning the mouse Service considerationsCleaning the monitor Power supply fanScrews Cables and connectorsLithium coin cell battery Hard DrivesSata hard drive cables Serial ATA Hard Drive CharacteristicsSata hard drives Smart ATA drivesCable management Removal and replacement procedures Microtower MT chassis Preparation for disassemblyAccess panel Front bezel Optical drive bezel blank DDR3-SDRAM DIMMs MemoryDIMMs Populating Dimm socketsInstalling DIMMs Page Expansion cards Removal and replacement procedures Microtower MT chassis Page Drives GB Solid-state Drive SSD Drive positions Removing a slim optical driveInstalling a slim optical drive Removing a hard drive Installing a hard drive Page Page Page Battery TypeType Drive power cable Front I/O and power switch assembly Page Removal and replacement procedures Microtower MT chassis Heat sink Processor Speaker Rear chassis fan Power supply Page System board Page System board callouts Sys Bd Label Color ComponentBlack Media card reader connector White Pin main power connectorBlue Front I/O/power switch Black PCI Express USB3.0Computer Setup F10 Utility Computer Setup F10 UtilitiesUsing Computer Setup F10 Utilities Computer Setup-File Computer Setup-Storage Computer Setup F10 UtilityComputer Setup-Security Device Security Network BootMaster Boot Security USB SecurityLegacy Support to disabled Secure BootConfiguration System Security theseOption Description Computer Setup-PowerHardware Power ManagementBios Power-On Computer Setup-AdvancedPower-On Options OptionBus Options VGA ConfigurationConnected Bios Device OptionsRecovering the Configuration Settings Troubleshooting without diagnostics Safety and comfort Before you call for technical supportHelpful hints Solving general problems Computer will not respond to keyboard or mouse CauseSolving general problems Under Windows System, click Run Poor performance Cause SolutionApps icon Processor thermal protection activated Solving power problems Power supply shuts down intermittently Cause SolutionSolving hard drive problems Solving hard drive problemsComputer will not boot from hard drive Cause Solution Nonsystem disk/NTLDR missing message Cause SolutionStorage Boot Order list Storage Boot OrderCan not write to the media card Cause Solving media card reader problemsSolving media card reader problems Blank screen no video Cause Solution Solving display problemsInserted media card has boot capability To the electrical outletSolving display problems Blank screen no video CauseBe sure the monitor cable is securely connected to Dim characters Cause SolutionInstall the video drivers included in the upgrade kit Monitor needs to be degaussedNo Connection, Check Signal Cable displays on screen Cause Image is not centered Cause SolutionPosition may need adjustment Horizontal or vertical position of the imageSound cuts in and out Cause Solution Solving audio problemsCertain typed symbols do not appear correct Cause Solving audio problems Line-in jack is not functioning properly Cause Solving printer problemsPrinter will not print Cause Solution Control Panel , and then select Device ManagerPrinter prints garbled information Cause Solution Solving keyboard and mouse problemsSolving keyboard and mouse problems Make the proper network connections to the printerShut down the computer using the keyboard Keyboard connector is not properly connectedProgram in use has stopped responding to commands Computer, and then restart the computerThat pins in the connector are not bent down Solving Hardware Installation ProblemsSolving Hardware Installation Problems Mouse may need repairComputer will not start Cause Solution Solving Network Problems Solving Network ProblemsNetwork status link light never flashes Cause Solution Settings for the board Correct operating modeDiagnostics reports a failure Cause Solution Cable CorrectlySolving memory problems New network card will not boot Cause SolutionMemory count during Post is wrong Cause Solution Solving memory problemsOut of memory error Cause Insufficient memory error during operation Cause SolutionSecurity Network Boot Solving CD-ROM and DVD problemsComputer Setup utility Cannot eject compact disc tray-load unit Cause Solving CD-ROM and DVD problemsMovie will not play in the DVD drive Cause Solution System will not boot from USB flash drive Cause Solution Solving USB flash drive problemsUSB flash drive not found identified Cause Solution Security USB SecuritySolving front panel component problems Solving front panel component problemsSolving Internet access problems Log on to your ISP and launch the desired program Solving software problemsDelete button System files may be damagedSelect Automatic Repair Solving software problemsAdvanced startup, click Restart now Post numeric codes and text messages Post error messagesPost error messages Control panel message Description Recommended actionDownload to Disable to prevent PXE Post numeric codes and text messagesEnsure that none of the keys are Flash Screen Image Corrupted Flash Screen image has errorsECC Memory Module Detected ECC DepressedReconfigure card resources and/or run Power Supply fan not detectedReseat power supply fan Computer Setup or Windows utilitiesFunctionality contained in the system Bios Sata Cabling Error One or more Sata devices are improperlyReboot the computer System Bios versionActivity Beeps Possible cause Recommended action Red Power LED flashes seven Causing the failure. Continue adding devicesPre-video graphics error For systems with a graphics card Times, once every second Unable to bootReplace the power button harness. If Press and hold the power button for less thanCheck that both power supply cables are Problem persists, replace the system boardPassword security and resetting Cmos Resetting the password jumperChanging a Setup or Power-On password Press Enter Deleting a Setup or Power-On passwordClearing and resetting the Cmos Page How to access and run HP PC Hardware Diagnostics HP PC Hardware DiagnosticsWhy run HP PC Hardware Diagnostics Diagnostic section, click HP Uefi Support Environment Restoring and recovering using Windows tools System backup and recoveryCreating recovery media and backups Using Reset when the system is not responding Select Reset Follow the on-screen instructions to continueBacking up, restoring, and recovering in Windows Creating recovery media Click All ProgramsTo create recovery discs Close all open programs To create the Windows DVD System backup and recoverySystem Restore Follow the on-screen instructions to set up your backupSystem Recovery System Recovery when Windows is respondingSystem Recovery when Windows is not responding Select Install now Page General Requirements Power Cord Set RequirementsJapanese Power Cord Requirements Country Accrediting Agency Country-Specific RequirementsCountry-Specific Requirements Statement of Volatility Appendix B Statement of VolatilityEnter the F10 setup utility Appendix C Specifications SpecificationsMT Specifications Rated Input Current Current Leakage Nfpa MT SpecificationsPlus Platinum Index MT heat sink MT power supply 116 Installing Expansion card Hard driveComputer Setup Helpful hints Hood sensor IllustratedSystem restore points, creating MT bezel blank MT front bezel Optical drive Resetting112 Safety and comfort Safety precautions Cleaning MT speaker

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