HP 700 G1 manual Using Reset when the system is not responding

Page 121

Using Reset when the system is not responding

NOTE: You may be prompted by User Account Control for your permission or password when you perform certain tasks. To continue a task, select the appropriate option. For information about User Account Control, see Help and Support. From the Start screen, type help, and then select Help and Support.

IMPORTANT: Reset does not provide backups of your information. Before using Reset, back up any personal information you wish to retain.

If Windows recovery steps are not working and the system is not responding, use these steps to start Reset:

1.If possible, back up all personal files.

2.If possible, check for the presence of the HP Recovery partition:

●For Windows 8.1, from the Start screen, type pc, and then select This PC.

●For Windows 8, from the Start screen, type c, and then select Computer.

NOTE: If the HP Recovery partition is not listed, or you cannot check for its presence, you must recover using the recovery media you created; see Recovery using the Windows recovery USB flash drive

on page 113. Or you must use the Windows operating system media and the Driver Recovery media (purchased separately); see Recovery using Windows operating system media (purchased separately) on page 114.

3.If the HP Recovery partition is listed, restart the computer, and then press esc while the HP logo is displayed. The computer Startup Menu displays.

4.Press f11 to select the System Recovery option.

5.Choose your keyboard layout.

6.Select Troubleshoot.

7.Select Reset.

8.Follow the on-screen instructions to continue.

Recovery using the Windows recovery USB flash drive

To recover your system using the recovery USB flash drive you previously created:

NOTE: If you did not create a recovery USB flash drive or the one you created does not work, see Recovery using Windows operating system media (purchased separately) on page 114.

1.If possible, back up all personal files.

2.Insert the recovery USB flash drive you created into a USB port on your computer.

3.Restart the computer and as soon as you see the HP logo screen, press f9 to display a list of boot devices. Use the arrow keys to select your USB flash drive from the UEFI Boot Sources list. Press Enter to boot from that device.

4.Choose your keyboard layout.

5.Select Troubleshoot.

6.Select Refresh your PC.

7.Follow the on-screen instructions.

Backing up, restoring, and recovering in Windows 8.1 or Windows 8 113

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Contents Maintenance and Service Guide Product notice Iii Safety warning noticeIv Safety warning notice Table of contents System board callouts Sata data cable106 103107 108123 122126 ViiiStandard configuration features Product featuresFront panel components Product featuresRear panel components Rear panel componentsSerial number location Microtower MT chassis spare parts Illustrated parts catalogComputer major components Illustrated parts catalog Cables Item Description Front I/O assembly Sata drive power cableSata data cable, 14 inch, 1 straight end, 1 angled end Misc parts Antenna for use with Wlan card USB Wireless Washable Smart cardDescription Hard drives/Solid-state drives DrivesOptical drives Microtower MT chassis spare parts Misc boardsItem Description Generating static Electrostatic discharge informationRelative Humidity Event 55% 40% 10% Personal grounding methods and equipment Preventing electrostatic damage to equipmentGrounding the work area Static Shielding Protection LevelsRecommended materials and equipment Operating guidelinesCleaning the Computer Case General cleaning safety precautionsCleaning the keyboard Routine careCleaning the monitor Service considerationsCleaning the mouse Power supply fanLithium coin cell battery Cables and connectorsScrews Hard DrivesSata hard drives Serial ATA Hard Drive CharacteristicsSata hard drive cables Smart ATA drivesCable management Preparation for disassembly Removal and replacement procedures Microtower MT chassisAccess panel Front bezel Optical drive bezel blank DIMMs MemoryDDR3-SDRAM DIMMs Populating Dimm socketsInstalling DIMMs Page Expansion cards Removal and replacement procedures Microtower MT chassis Page Drives GB Solid-state Drive SSD Removing a slim optical drive Drive positionsInstalling a slim optical drive Removing a hard drive Installing a hard drive Page Page Page Type BatteryType Drive power cable Front I/O and power switch assembly Page Removal and replacement procedures Microtower MT chassis Heat sink Processor Speaker Rear chassis fan Power supply Page System board Page Sys Bd Label Color Component System board calloutsBlue Front I/O/power switch White Pin main power connectorBlack Media card reader connector Black PCI Express USB3.0Computer Setup F10 Utilities Computer Setup F10 UtilityUsing Computer Setup F10 Utilities Computer Setup-File Computer Setup F10 Utility Computer Setup-StorageComputer Setup-Security Master Boot Security Network BootDevice Security USB SecurityConfiguration Secure BootLegacy Support to disabled System Security theseHardware Power Computer Setup-PowerOption Description ManagementPower-On Options Computer Setup-AdvancedBios Power-On OptionConnected Bios VGA ConfigurationBus Options Device OptionsRecovering the Configuration Settings Safety and comfort Before you call for technical support Troubleshooting without diagnosticsHelpful hints Computer will not respond to keyboard or mouse Cause Solving general problemsSolving general problems Apps icon Poor performance Cause SolutionUnder Windows System, click Run Processor thermal protection activated Power supply shuts down intermittently Cause Solution Solving power problemsSolving hard drive problems Solving hard drive problemsStorage Boot Order list Nonsystem disk/NTLDR missing message Cause SolutionComputer will not boot from hard drive Cause Solution Storage Boot OrderSolving media card reader problems Solving media card reader problemsCan not write to the media card Cause Inserted media card has boot capability Solving display problemsBlank screen no video Cause Solution To the electrical outletBlank screen no video Cause Solving display problemsInstall the video drivers included in the upgrade kit Dim characters Cause SolutionBe sure the monitor cable is securely connected to Monitor needs to be degaussedPosition may need adjustment Image is not centered Cause SolutionNo Connection, Check Signal Cable displays on screen Cause Horizontal or vertical position of the imageCertain typed symbols do not appear correct Cause Solving audio problemsSound cuts in and out Cause Solution Solving audio problems Printer will not print Cause Solution Solving printer problemsLine-in jack is not functioning properly Cause Control Panel , and then select Device ManagerSolving keyboard and mouse problems Solving keyboard and mouse problemsPrinter prints garbled information Cause Solution Make the proper network connections to the printerProgram in use has stopped responding to commands Keyboard connector is not properly connectedShut down the computer using the keyboard Computer, and then restart the computerSolving Hardware Installation Problems Solving Hardware Installation ProblemsThat pins in the connector are not bent down Mouse may need repairComputer will not start Cause Solution Solving Network Problems Solving Network ProblemsNetwork status link light never flashes Cause Solution Diagnostics reports a failure Cause Solution Correct operating modeSettings for the board Cable CorrectlyNew network card will not boot Cause Solution Solving memory problemsOut of memory error Cause Solving memory problemsMemory count during Post is wrong Cause Solution Insufficient memory error during operation Cause SolutionComputer Setup utility Solving CD-ROM and DVD problemsSecurity Network Boot Movie will not play in the DVD drive Cause Solution Solving CD-ROM and DVD problemsCannot eject compact disc tray-load unit Cause USB flash drive not found identified Cause Solution Solving USB flash drive problemsSystem will not boot from USB flash drive Cause Solution Security USB SecuritySolving Internet access problems Solving front panel component problemsSolving front panel component problems Delete button Solving software problemsLog on to your ISP and launch the desired program System files may be damagedAdvanced startup, click Restart now Solving software problemsSelect Automatic Repair Post error messages Post error messagesPost numeric codes and text messages Control panel message Description Recommended actionPost numeric codes and text messages Download to Disable to prevent PXEECC Memory Module Detected ECC Flash Screen Image Corrupted Flash Screen image has errorsEnsure that none of the keys are DepressedReseat power supply fan Power Supply fan not detectedReconfigure card resources and/or run Computer Setup or Windows utilitiesReboot the computer Sata Cabling Error One or more Sata devices are improperlyFunctionality contained in the system Bios System Bios versionActivity Beeps Possible cause Recommended action Pre-video graphics error For systems with a graphics card Causing the failure. Continue adding devicesRed Power LED flashes seven Times, once every second Unable to bootCheck that both power supply cables are Press and hold the power button for less thanReplace the power button harness. If Problem persists, replace the system boardResetting the password jumper Password security and resetting CmosChanging a Setup or Power-On password Clearing and resetting the Cmos Deleting a Setup or Power-On passwordPress Enter Page Why run HP PC Hardware Diagnostics HP PC Hardware DiagnosticsHow to access and run HP PC Hardware Diagnostics Diagnostic section, click HP Uefi Support Environment Creating recovery media and backups System backup and recoveryRestoring and recovering using Windows tools Select Reset Follow the on-screen instructions to continue Using Reset when the system is not respondingBacking up, restoring, and recovering in Windows Click All Programs Creating recovery mediaTo create the Windows DVD System backup and recovery To create recovery discs Close all open programsFollow the on-screen instructions to set up your backup System RestoreSystem Recovery when Windows is responding System RecoverySystem Recovery when Windows is not responding Select Install now Page Japanese Power Cord Requirements Power Cord Set RequirementsGeneral Requirements Country-Specific Requirements Country-Specific RequirementsCountry Accrediting Agency Appendix B Statement of Volatility Statement of VolatilityEnter the F10 setup utility MT Specifications SpecificationsAppendix C Specifications Plus Platinum MT SpecificationsRated Input Current Current Leakage Nfpa Index Computer Setup 116 Installing Expansion card Hard driveMT heat sink MT power supply Helpful hints Hood sensor Illustrated112 Safety and comfort Safety precautions Cleaning MT bezel blank MT front bezel Optical drive ResettingSystem restore points, creating MT speaker
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